Position Summary
The Enterprise Digital Banking Product Manager leads the development, implementations, enhancements and maintenance of the overall product lines and acts as the subject matter expert (SME) for Enterprise Digital Banking (Q2 platform). The role champions user experience, revenue optimization, operational efficiency, and risk management while ensuring the platform evolves in sync with market trends and regulatory expectations. This role collaborates with multiple business units including Business Systems Support, Consumer Digital Banking, Treasury Management, Risk and Controls, Marketing, Sales, Services and Support, Payments and Processing, and Technology teams to design and execute go-to-market strategies, ensuring product continuity and alignment with organizational objectives. This role requires experience in the Q2 banking platform.
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Manage all aspects of product line development, new product launch and product changes, including product configuration, testing, development of procedures and training.
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Identify gaps and recommend new or existing product changes and enhancements that improve market position, client experience, quality, efficiencies, and expense management.
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Prioritize initiatives for Enterprise Digital Banking through data-driven business cases, user value, risk considerations, and operational impacts.
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Lead efforts around market research and client engagement to ensure products and services are aligned with bank strategies.
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Lead persona and journey development to capture motivations and pain points across segments, ensuring experiences resonate with first-time digital users through advanced treasury operators.
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Operate and partner across the organization as a Product Manager within Agile, Scrum, Kanban, SAFe, or hybrid delivery environment.
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Collaborate with other Product team members to maintain Product Roadmap initiatives and prioritization. Partner with peers, including Sales, Marketing, Operations, Product, IT, and Support.
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Partner with teams to ensure digital capabilities comply with regulatory requirements such as ADA, UDAAP, Reg E, Reg Z, AML expectations and fraud-mitigation best practices.
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Collaborate with technology teams to translate business requirements into technical specifications, ensuring smooth implementation of product features.
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Identify product issues and work with internal partners and/or vendors to identify root cause and timely resolution.
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Create project proposals and business cases for new and existing products.
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Monitor core vendor driven changes, measure and manage impact as well as communicate changes appropriately.
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Work closely with technology partners and digital platform vendors to deliver high-quality functionality that enhances daily operations for consumers, small businesses, and treasury clients.
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Consult with market leaders on project strategy, direction, quantitative measures, and changes.
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Track, report, and communicate key project milestones and recommend adjustments as needed for on time and on budget completion of product implementations and enhancements.
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Manage assigned products; address any issues and mitigate product risks.
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Manage products to accommodate organization priorities based on business need, resource capacity, risk and cost.
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Own assigned products and work with market leaders and/or vendors to ensure resolution to any challenges and resolve any conflicts.
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Analyze and interpret product related data; communicate data to influence business decisions and actions; drive product adoption across multiple business lines.
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Lead changes, including product configuration, testing, development of procedures and training.
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Collaborate with technology teams to translate business requirements into technical specifications, ensuring smooth implementation of product features.
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Partner with peers, including Sales, Marketing, Operations, Product, IT, and Support.
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Understand the profitability of the products and their associated costs; promote products to markets and help clients understand the value add.
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Identify and create internal and external client communication pertaining to product and service announcements.
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Knowledge of:
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Proficient technical skills Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook). Familiarity of Smartsheet and Visio is a plus.
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Extensive knowledge of bank products and systems, including regulatory and legal requirements.
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Agile product management and delivery discipline.
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Working knowledge of Jack Henry core processing and related systems is preferred.
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Exceptional communication, analytical thinking, and prioritization skills are required.
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Ability to:
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Attend industry conferences, remain current on new industry product offerings and create and present pertinent information to markets.
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Education and Training:
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Five years of product management experience preferred.
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Three years of Q2 Digital Banking experience required.
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Product Management Certification (PMC) is preferred.
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Bachelor’s degree or equivalent combination of education and/or work experience, preferably in a financial institution.
Compensation and Benefits
Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.
(Base Pay Range: $90,000 - $120,000 annual)
Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.
Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.
