Top 2 Dms manager Jobs in Morristown, Tn

CJDR Warranty Administrator & Assistant Service Manager
Rocky Top Chrysler Jeep Dodge —Kodak, TN
- Full-time
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CJDR Warranty Administrator & Assistant Service Manager

Rocky Top Chrysler Jeep Dodge -
Kodak, TN

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
401(k) matching
Opportunities for advancement

Qualifications

Accounts receivable
Customer communication
Financial data reconciliation
Team leadership
Driver's License
Warranty issues management
Claims documentation management
Documentation reviews

Full Job Description

About Us

We are a fast-growing Chrysler Jeep Dodge Ram dealership dedicated to providing top-tier service to our customers and supporting a culture of excellence for our team. We are looking for an experienced, detail-oriented Warranty Administrator / Assistant Service Manager to help lead our service operations and maximize warranty workflow efficiency.

Position Overview

In this dual-role capacity, you will play a critical part in both back-office operations and daily service department leadership. You will oversee all Stellantis warranty claim submissions, ensure total compliance with factory guidelines, and assist the Service Manager with team management, workflow optimization, and customer satisfaction.

Key Responsibilities

Warranty Administration

Prepare, submit, and track all factory warranty claims in strict compliance with Stellantis/CDJR policies and guidelines.
Review repair orders (ROs) for proper technician documentation, correct labor operation codes, and accurate cause-and-correction notes.
Process rejected claims, resolve coding disputes, and perform timely resubmissions to minimize outstanding receivables.
Maintain organized warranty records, parts retention procedures, and documentation to ensure audit readiness at all times.
Monitor warranty claim schedules, open repair orders, and warranty dashboard metrics.

Assistant Service Management

Work alongside the Service Manager to oversee daily workshop flow, technician dispatch, and service advisor performance.
Serve as a backup point of contact for customer escalations, ensuring high Customer Satisfaction Index (CSI) scores.
Assist with training service advisors on proper repair order documentation, service write-ups, and warranty policies.
Help enforce safety protocols, shop quality standards, and dealership productivity goals.

Qualifications & Requirements

Experience: 2+ years of CDJR/Stellantis warranty administration or automotive service management experience strongly preferred.
Technical Knowledge: Deep familiarity with CDJR warranty guidelines, labor time guides, claim submission tools, and Dealership Management Systems (DMS).
Attention to Detail: Excellent analytical skills to catch documentation gaps before claim submission.
Leadership: Strong communication and interpersonal skills to guide advisors, technicians, and factory representatives.
Certifications: Current Stellantis/CDJR warranty or service manager certifications are a major plus.
Must pass a background check, drug screen, and possess a valid driver’s license.

What We Offer

Competitive Compensation: Generous base salary with performance-based bonuses/incentives.
Benefits Package: Comprehensive medical, dental insurance options.
Retirement: 401(k) plan with company matching.
Time Off: Paid time off (PTO) and holiday pay.
Growth: Continuous manufacturer training and long-term career advancement opportunities

How to Apply

Ready to take the next step in your automotive career? Submit your resume and a brief summary of your CDJR/Stellantis experience. Please do not call the dealership or just show up.

Job Type: Full-time

Work Location: In person

Quick Apply

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dms manager jobs in morristown, tn

CJDR Warranty Administrator & Assistant Service Manager

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