Top 19 Help desk support Jobs in Mossville, Il

IT/OT Service Desk Analyst I
BioUrja Renewables, LLC —Peoria, IL
- $45,000 - $50,000 a year
- Full-time
- Computer science
- Computer Science
- Windows
- Health savings account
- Paid holidays
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8d
Help Desk Technician
IT360 Inc —Peoria, IL
- $36,000 - $50,000 a year
- Full-time
- Windows
- In-person
- 1 year
- Passenger ride along program
- Paid holidays
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IT/OT Service Desk Analyst I
Biourja Renewables LLC —Peoria, IL
- $45,000 - $50,000 a year
- Full-time
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
8d
Support Analyst, CSE Software Inc. | Peoria, IL (Onsite)
CSE Software Inc. —Peoria, IL
- Full-time
- Mid-level
- Office
- SQL
- Paid holidays
- Health insurance
Desktop Support Technician
Ovation Workplace Services Inc —Peoria, IL
- $22 - $23 an hour
- Weekends as needed
- Computer Science
- Mid-level
- Office
Quick Apply
9d
Support Analyst, CSE Software Inc. | Peoria, IL (Onsite)
CSE Software —Peoria, IL
- $35,000 - $40,000 a year
- Full-time
- Mid-level
- Office
- SQL
- Paid holidays
- Health insurance
Quick Apply
Campus IT Specialist
Boldyn Networks —Eureka, IL
- $25 - $35 an hour
- Full-time
- Mid-level
- Ability to lift 50 pounds
- University
- Paid parental leave
- Parental leave
Bookkeeping/Debit Card Telephone Representative
Better Banks —Chillicothe, IL
- $38,480 - $55,790 a year
- Full-time
- Mid-level
- Office
- Microsoft Office
Quick Apply
Digital Operations Support Analyst
Caterpillar —Peoria, IL
- $89,210 - $133,810 a year
- Full-time
- Azure
- Computer Science
- Customer service
- Health savings account
- Paid holidays
13d
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
Quick Apply

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Help Desk Technician
IT360 Inc —Peoria, IL
Knowledge of remote access tools, printers, and basic networking concepts. Preferred but not required: CompTIA A+, Network+, or Microsoft Fundamentals…
$36,000 - $50,000 a year
Quick Apply
Campus IT Specialist
Boldyn Networks —Eureka, IL
Proven experience as a help desk technician or in a technical support role. Ability to use tools and equipment for installation and repair tasks.
$25 - $35 an hour

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Customer Service Representative - Bilingual Preferred
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
$23.39 an hour
3d
Bilingual Customer Service Representative
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
$23.39 an hour
3d

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help desk support jobs near mossville, il

IT/OT Service Desk Analyst I

BioUrja Renewables, LLC -
Peoria, IL

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Job Details

Full-time
$45,000 - $50,000 a year
8 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Cash balance pension plan
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Desktop computer repair
Teamwork
Computer Science
Laptop (troubleshooting support)
Incident management software
Hardware maintenance
Windows
Printer (troubleshooting support)
Internal employee customer service
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Desktop applications
Networking equipment (troubleshooting support)
IP networking
Productivity software
Desktop administration
Associate's degree
Peripheral hardware support
Production troubleshooting
Information Technology

Full Job Description

SUMMARY OF COMPANY

BioUrja Renewables, LLC is a leading manufacturer of industrial-grade, beverage-grade, and fuel-grade ethanol and co-products, located in Peoria, IL. The company operates a 135 million gallon per year production plant, which is among the largest industrial alcohol facilities in the U.S., with a long history of successful operations. We are part of the BioUrja Group, a family-owned energy and agricultural trading, supply and distribution group headquartered in Houston, Texas and having operations across the USA, as well as in the UK, UAE, India, Singapore, and Mexico. We are proud to have been listed as one of the top four largest privately held companies in the Houston metropolitan area.

POSITION SUMMARY

The IT/OT Service Desk Analyst I serves as a front-line member of the Enterprise IT & Security team, providing technical support for users, systems, and operational technologies across BioUrja Renewables and White Energy manufacturing facilities. This position is responsible for delivering exceptional customer service while supporting hardware, software, networking, and plant-floor technologies in both Information Technology (IT) and Operational Technology (OT) environments.

The successful candidate will troubleshoot incidents, fulfill service requests, document solutions, and escalate issues appropriately while adhering to established Service Level Objectives (SLOs), policies, and procedures. This role requires strong communication skills, attention to detail, and a commitment to maintaining reliable and secure technology services in a 24x7 manufacturing environment.

RESPONSIBILITIES

Serve as a member of the Enterprise IT & Security team, supporting plant and office operations.
Provide day-to-day support for users and technology systems at the Peoria facility and White Energy locations.
Log, manage, and resolve incidents and service requests through approved service management tools.
Follow established IT service management processes, escalation procedures, and security standards.
Collaborate with Tier 2, Tier 3, infrastructure, cybersecurity, and OT resources to resolve issues.
Maintain accurate documentation of incidents, changes, work performed, and asset information.
Assist with user onboarding, offboarding, and access management activities.
Support technology projects, equipment deployments, upgrades, and maintenance activities.
Participate in on-call and after-hours support rotations as required.
Promote a culture of safety, customer service, accountability, and continuous improvement.
Install, configure, maintain, and troubleshoot Windows desktops, laptops, tablets, printers, scanners, mobile devices, and related peripherals.
Support Microsoft 365 applications, collaboration tools, and user productivity systems.
Provide basic support for wired and wireless networking environments.
Assist with management and troubleshooting of switches, firewalls, access points, and telecommunications equipment.
Support user account administration, password resets, access requests, and identity management processes.
Assist with endpoint deployment, patching, asset inventory, and lifecycle management activities.
Support manufacturing and operational technologies under established procedures and guidance from senior IT/OT staff.
Coordinate with third-party vendors, service providers, and equipment manufacturers when needed.
Assist with backup verification, recovery efforts, and disaster recovery activities as directed.
Escalate recurring, high-impact, or unresolved issues appropriately.

REQUIREMENTS & QUALIFICATIONS

1-3 years of experience in a Service Desk, Desktop Support, Help Desk, or related IT support role preferred.
Working knowledge of Microsoft Windows operating systems and Microsoft 365 applications.
Experience troubleshooting PC hardware, peripheral devices, printers, and software applications.
Understanding of basic networking concepts including TCP/IP, DHCP, DNS, and Wi-Fi.
Experience working within a ticketing or IT service management platform.
Familiarity with manufacturing, industrial, or operational technology environments is preferred.
Strong customer service orientation and commitment to delivering a positive end-user experience.
Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
Strong written and verbal communication skills.
Strong organizational and time-management skills.
Excellent communication and interpersonal abilities.
Professional, collaborative, and customer-focused approach.
Ability to remain calm and effective during incidents and production-impacting events.
Strong analytical and problem-solving skills.
Ability to communicate technical information to non-technical users.
Demonstrates accountability, ownership, and follow-through.
Willingness to learn new technologies and expand IT/OT knowledge.
Associate degree in Information Technology, Computer Science, or related field preferred; equivalent work experience will be considered.
Up to 15% domestic travel to support White Energy and other company facilities as needed.

BENEFITS

Range: $45,000 - $50,000 Annually; DOE
Competitive pay, paid time off and paid holidays
Medical (with wellness discount), dental, vision
Company-paid life insurance, long-term disability and, and short-term disability
Health Savings and Flexible Spending Accounts
401(k) with Company match
Cash Balance Retirement Plan

EEO STATEMENT
BioUrja Renewables LLC is an equal opportunity employer, and all qualified candidates will receive consideration without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran status, disability, genetic information, or any other characteristic protected by law.

BioUrja Renewables LLC participates in the E-Verify Employment Verification Program.

BioUrja Renewables LLC is not currently accepting unsolicited resumes from search firms. Regardless of past practice, all resumes submitted by search firms to any employee at BioUrja Renewables LLC, via-email, the Internet or directly to hiring managers at BioUrja Renewables LLC in any form without a valid written agreement in place for that specific position will be deemed the sole property of BioUrja Renewables LLC. As a result, no fee will be paid in the event the candidate is hired by BioUrja Renewables LLC.

Pay: $45,000.00 - $50,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

help desk support jobs in mossville, il

IT/OT Service Desk Analyst I

Help Desk Technician

IT/OT Service Desk Analyst I

Support Analyst, CSE Software Inc. | Peoria, IL (Onsite)

Desktop Support Technician

Support Analyst, CSE Software Inc. | Peoria, IL (Onsite)

Campus IT Specialist

Bookkeeping/Debit Card Telephone Representative

Digital Operations Support Analyst

Epic Healthy Planet Analyst II

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