Top 15 Software support Jobs in Murfreesboro, Tn

Technical Support Specialist
Ingram Content Group —La Vergne, TN
- $24.87 - $30.91 an hour
- Full-time
- Research
- High school diploma or GED
- Continuous improvement
- Wellness program
- Health savings account
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IT Support Specialist
Contour —Smyrna, TN
- Weekends as needed
- Background check
- 18 years or older
- Clean driving record
- Disability insurance
- Dental insurance
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System Support Analyst I - Smyrna, TN
Hunter Fan —Smyrna, TN
- Computer science
- Computer Science
- Customer service
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12d
IT Tech
Quanta Manufacturing Nashville —Antioch, TN
- Full-time
- Microsoft Excel
- Ability to walk for extended periods
- Mid-level
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Technical Support Representative
United Communications —Chapel Hill, TN
- Full-time
- Computer Science
- Mid-level
- Driver's License
- 401(k) matching
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13d
ITS Support Engineer I
Amazon.com Services LLC —Nashville, TN
- $23 - $40 an hour
- Full-time
- Computer Science
- Mid-level
- Windows
- AD&D insurance
- Health insurance
Tier 1 Technical Support Specialist - Hybrid schedule
CPI Card Group —Nashville, TN
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Pass drug screening
- Health savings account
- Paid holidays
Training, Technical Support, & Sales Specialist
MBS —Franklin, TN
- Full-time
- Mid-level
- Databases
- Travel
- Health insurance
- Dental insurance
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Support Engineer, Security Integrations Group (SIG)
Amazon.com Services LLC —Nashville, TN
- $71,000 - $124,200 a year
- Weekends as needed
- Mid-level
- Children
- 2 years
- AD&D insurance
- Health insurance
Technical Communicator
Thompson Machinery - Caterpillar —La Vergne, TN
- Microsoft Excel
- Microsoft Outlook
- Data analysis skills
- Profit sharing
- Paid holidays
Quick Apply
IT Specialist - SD I
GEODIS Logistics LLC —Brentwood, TN
- Computer science
- Computer Science
- Bachelor's degree
- Paid parental leave
- Dental insurance
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2h

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Data Warehouse Engineer
ProviderTrust —Nashville, TN
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Software Engineer
Dynamic Structures and Materials —Franklin, TN
Support integration of embedded software with electrical hardware, motion control, and sensor feedback, and assist in troubleshooting hardware and software…
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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
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Analyst, Associate Technology Support
Victoria's Secret —Reynoldsburg, OH
Analyze software/hardware performance issues. Level 2 support – defined as: anything needing in person & remote support. Level 1 support during peak periods.
$59,300 - $77,805 a year

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Technical Support Specialist

Ingram Content Group -
La Vergne, TN

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Job Details

Full-time
$24.87 - $30.91 an hour

Benefits

Wellness program
Health savings account
AD&D insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
401(k) matching
Benefits from day one

Qualifications

Operating systems
Software administration
High school diploma or GED

Full Job Description

Job Description

Ingram Content Group (ICG) is hiring for a Technical Support Specialist to contribute to our Content Operations team in LaVergne, TN, just outside the Nashville area. This individual provides technical support for various Ingram Content applications, including electronic ordering, and iPage/CoreSource related applications for open systems, data fulfillment and digital products. The Technical Support Specialist communicates with customers regarding problem determination and resolution for these products; uses the incident tracking system to provide detailed descriptions of customer issues with clear and easy to reproduce steps; determines the severity of problems and when to escalate higher priority issues to 3rd level support and upper-level management. In this role, you are expected to continually improve the quality of support through product research and documentation and are also responsible for maintaining and improving service levels.

Want to help explore and build new ways to deliver content to the world?

At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation.

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can’t wait to meet you!

Required Qualifications:

High School diploma or GED
1 year of experience in Call Center or related Customer Service role
1+ years of experience supporting software and/or hardware/network
1 year of experience supporting a variety of Operating Systems and web browser versions

Preferred Qualifications:

Experience supporting technical services
Publishing or book industry experience
Intermediate MS Excel experience, including data manipulation
Experience with Zendesk or other call tracking or ticketing system

Key Responsibilities:

Provides technical support for iPage/CoreSource and various Ingram ordering applications, open systems and data fulfillment products, as well as the processing of digital files into ICG platforms.
Provides technical support for publishers, bookstores, and retail website partners linked to iPage/CoreSource.
Agents respond to questions from various Ingram distribution points, including Lightning Source and VitalSource or other 3rd party clients or customers.
First point of contact to field inquiries from bookstores, libraries, publishers and internal users regarding ordering issues in iPage. Inquiries are received via phone, email and ticketing systems as Zendesk.
Assists iPage and CoreSource users with password resets, administration basics, searching and troubleshooting.
Integrates and supports customers with complex EDI specifications and use cases as required; tracks and communicates changes related to that specific issue; tests changes to ensure compliance with requests.
Utilizes Excel and FTP/Webservice applications to assist with setup and multiple phases of testing to determine move to production for Integrate customers.
Responds to calls/emails from external and internal customers about technical issues with software and internet products and services.
Communicates the resolution to the customer and properly documents for escalation as needed.
Ensures customer issues are addressed quickly upon receipt, adhering to our 24-48hr SLA.
This list is not exhaustive

Hiring Salary Range: $24.87/hour - $30.91/hour. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional Information

Perks/Benefits:

A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
- 10 vacation days & 10 sick days accrued annually and 3 personal days
- 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
- Wellness program with access to a gym for associates
Encouraged continued education with our tuition reimbursement program
Financial and in-kind opportunities to engage with non-profits in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

EOE-Race/Gender/Veterans/Disabled
We participate in EVerify.
EEO Poster in English
EEO Poster in Spanish

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Refine Your Search

software support jobs in murfreesboro, tn

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Tier 1 Technical Support Specialist - Hybrid schedule

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