Top 112 Guest services manager Jobs in Muskegon, Mi

Assistant General Manager - Hotel
Delta by Marriott, Downtown Muskegon —Muskegon, MI
- Weekends as needed
- Computer literacy
- Writing skills
- Mid-level
- Paid training
- Disability insurance
Quick Apply
12d
Task Associate
Ulta Beauty, Inc. —Norton Shores, MI
- Part-time
- Merchandising
- High school diploma or GED
- Fair chance
Front Desk Agent
Shoreline Inn —Muskegon, MI
- Part-time
- Hotel
- Entry level
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8h
Store Manager - Spirit
Spirit Halloween —Muskegon, MI
- $20.50 - $20.75 an hour
- Seasonal
- Sales
- Merchandising
- Mid-level
- Paid sick time
Management Trainee Program
Buckle —Norton Shores, MI
- Weekends as needed
- Inventory management
- Ability to lift 50 pounds
- Bachelor's degree
- Paid time off
- Employee assistance program
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Human Resources Specialist - Benefits
miOttawa.org —West Olive, MI
- $27.36 - $36.67 an hour
- Full-time
- Microsoft Access
- Computer literacy
- HIPAA
- Dental insurance
6d
Lead Cashier
Ulta Beauty, Inc. —Norton Shores, MI
- Part-time
- 18 years or older
- Mid-level
- High school diploma or GED
Assistant Store Manager - Spirit
Spirit Halloween —Muskegon, MI
- $17.25 - $17.50 an hour
- Seasonal
- 18 years or older
- Merchandising
- Mid-level
- Paid sick time
Guest Service Manager
Pizza Ranch —Muskegon, MI
- Full-time
- Sales
- Computer literacy
- Fast casual restaurant
Quick Apply
Shift Manager
Checkers Drive-In Restaurants, Inc. —Muskegon, MI
- Extended hours
- Sales
- Basic math
- Mid-level
- Health insurance
- Dental insurance
Seasonal Holiday Retail Manager- The Lakes
Cherry Hill Programs —Muskegon, MI
- Part-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Referral program
Quick Apply
2d
Beauty Advisor
Ulta Beauty, Inc. —Norton Shores, MI
- Part-time
- Merchandising
- High school diploma or GED
- Fair chance
Sales Associate
ROGERS ENTERPRISES, INC. —Muskegon, MI
- No experience needed
- Recruiting
- Entry level
- Health insurance
- Dental insurance
Service Desk Overnight
Planet Fitness —Grand Haven, MI
- $14.50 an hour
- Part-time
- Ability to walk for extended periods
- Computer literacy
- Maintenance
- 401(k) matching
- Paid sick time
Quick Apply
Service Desk
Planet Fitness —Grand Haven, MI
- $13 - $15 an hour
- Part-time
- Ability to walk for extended periods
- Computer literacy
- Maintenance
- 401(k) matching
- Paid sick time
Quick Apply
Cruise Director
American Cruise Lines —Muskegon, MI
- Full-time
- Sales
- Ability to lift 50 pounds
- Presentation skills
- Dental insurance
- Vision insurance
Quick Apply
General Manager
Pizza Hut —North Muskegon, MI
- Mid-level
- Quick service & fast food restaurant
- Training & development
- Health insurance
- Flexible schedule
Quick Apply
Shift Manager
Checkers & Rally's —Muskegon, MI
- Extended hours
- Sales
- Basic math
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Manager in Training
truenorth —Whitehall, MI
- $50,000 - $60,000 a year
- Full-time
- 18 years or older
- Sales
- Ability to walk for extended periods
Quick Apply
Department Manager
McDonald’s —Muskegon, MI
- 18 years or older
- Mid-level
- Quick service & fast food restaurant
- Tuition reimbursement
- Opportunities for advancement

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guest services manager jobs near muskegon, mi

Assistant General Manager - Hotel

Delta by Marriott, Downtown Muskegon -
Muskegon, MI

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Job Details

Full-time
12 days ago

Benefits

Paid training
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Computer operation
Customer communication
Writing skills
Computer skills
General management

Full Job Description

Are you looking for a position where you can highlight your personality to make a positive impact with guests and fellow employees?

The Hospitality industry is one of the fastest growing markets and we are currently looking for a positive and professional Assistant General Manager to enhance our team.

The Assistant General Manager coordinates, plans and directs daily operations. Responsibilities include setting goals, driving revenue, planning budgets, controlling expenses, delivering performance feedback, anticipating training opportunities, fostering teamwork, communicating business objectives, motivating and positively influencing staff.

We are dedicated to giving our guests the highest standard of service. Consistent teamwork and personalized service are essential to this position to ensures our guests receive a long-lasting and memorable experience.

With a focus in hospitality, we strive to continuously support and strengthen our community. We are truly passionate about creating a diverse, positive and fun working environment for our associates that will encourage growth, loyalty and commitment.

Duties and Responsibilities:

Provides inspiring leadership and motivates staff to ensure they have every opportunity to achieve job satisfaction and career development
Provides coaching to managers on effective performance management and advises in appropriate resolution of employee relation issues
Supports department managers; which includes interviewing, hiring, training, directing work and evaluating performance
Oversees activities of front desk, housekeeping, maintenance and sales to ensure adherence to policies and procedures
Provides ongoing training and development of management team and staff
Reviews all department schedules for proper coverage and staffing demands
Ensures systems and procedures are in place and followed for safety and security of staff and guests
Codes invoices to the correct accounting code / department
Complete necessary paperwork and communicate payroll, onboarding, termination and personnel changes to HR
Ensures that services meet expectations and the quality meets company standards
Facilitates timely and effective communication between Restaurant, Hotel, HR and Accounting teams
Resolves escalated customer relation issues, responds to online reviews and addresses guest requests or concerns
Inspects and evaluates cleanliness and physical condition of guest rooms, public areas and entire facility
Oversees the Market/Gift Shop by ensuring inventory, ordering, stocking and pricing is appropriate and completed timely
Tracks purchases and maintains at or below budgets
Maintains accurate records of cash flow, accounts receivable, credit card transactions, room charges and registration information
Generates accounts receivable invoices and processes payments
Monitor house accounts for outstanding payments and resolve
Manages and configures the Property Management Systems to ensure accuracy and efficiency
Issue and redeem gift certificates
Prepares reports concerning revenue, payroll expenses, department expenses, inventory, receipts and forecasting
Assist the General Manager in achieving goals for revenue, labor, department expenses and guest satisfaction
Assist with sales plans to accommodate organizational goals
Reviews market analyses to determine customer needs, price schedules and discount rates
Stays up-to-date on industry trends and popular concepts
Report to maintenance needed repairs or unsafe conditions
Ensures Maintenance team carries out planned maintenance
Assists in performing front desk, maintenance and housekeeping duties as necessary
Performs duties in the absence of the General Manager
Perform other duties as assigned

Requirements:

Prior management experience in hospitality
Basic computer skills with or without reasonable accommodations
Strong communication skills with or without reasonable accommodations
Reading and writing abilities with or without reasonable accommodations
Ability to work varied shifts including weekends and holidays
Ability to stand for long periods of time with or without reasonable accommodations
Ability to stoop, bend, kneel, grasp and reach with or without reasonable accommodations

Skills and Abilities:

Passion for service and helping people
Problem solving, reasoning and time management abilities
Initiative and willingness to learn
Ability to work a flexible schedule including weekends and/or holidays

Benefits:

Competitive salary
Paid training
PTO
401K
Referral bonus program
Recognition awards
Medical insurance
Dental and vision coverage
Short term disability, critical illness, accident coverage and life insurance
Continuous growth opportunity
Discounts on hotel stays
Restaurant discounts

The statements here are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

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Refine Your Search

guest services manager jobs in muskegon, mi

Assistant General Manager - Hotel

Task Associate

Front Desk Agent

Store Manager - Spirit

Management Trainee Program

Human Resources Specialist - Benefits

Lead Cashier

Assistant Store Manager - Spirit

Guest Service Manager

Shift Manager

Seasonal Holiday Retail Manager- The Lakes

Beauty Advisor

Sales Associate

Service Desk Overnight

Service Desk

Cruise Director

General Manager

Shift Manager

Manager in Training

Department Manager

I want to receive the latest job alert for guest services manager in muskegon, mi

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