Top 101 Ice cream Jobs in Needham Ma

Customer Care Specialist
New England Ice Cream Corporation —Norton, MA
- $20 - $25 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Ben & Jerry's Assistant Manager $19-$21/hour
Ben & Jerry's- Boston —Boston, MA
- $19 - $21 an hour
- 8 hour shift
- Mid-level
- Bakery
- Team management
- Flexible schedule
Quick Apply
Ice Cream Server - Linden Sq
Van Leeuwen Ice Cream —Wellesley, MA
- $17 an hour
- Part-time
- Serving
- 18 years or older
- Ability to climb stairs
Quick Apply
Ice Cream Scooper
Cherry on Top —Walpole, MA
- From $16 an hour
- Part-time
- 16+ years old
- Ability to stand for extended periods
- Communication skills
- Paid training
- Flexible schedule
Quick Apply
Ice Cream Shop Team Member
SWEETSPOON —Brighton, MA
- $16 an hour
- Part-time
- Serving
- Quick service & fast food restaurant
- Entry level
Quick Apply
Ice Cream Server/Cashier
Tipsy Scoop Boston —South Boston, MA
- $19 - $21 an hour
- Seasonal
- Serving
- Grocery store experience
- Entry level
- Paid training
- Employee discount
Quick Apply
14d
Cashier & Pick Up
The Franklin Restaurant Group —Boston, MA
- $15.00 - $30.48 an hour
- Part-time
- Customer service
- Entry level
- Time management
- Health insurance
- 401(k)
Ice Cream Scooper / Food Service
Tougas Family Farm LLC —Northborough, MA
- From $15 an hour
- Temporary
- Bakery
- Quick service & fast food restaurant
- US work authorization
- Paid training
- Employee discount
Quick Apply
Cashier & Pick Up
The Franklin Restaurant Group —Boston, MA
- $15.00 - $30.48 an hour
- Part-time
- In-person
- Entry level
- Time management
- Health insurance
- 401(k)
Quick Apply
Food Service Assistant
Costco Wholesale Corporation —Dedham, MA
- Driving
- US work authorization
- Entry level
- AD&D insurance
- Employee stock purchase plan
Cookie Crew
Insomnia Cookies —Boston, MA
- Part-time
- 18 years or older
- Bakery
- US work authorization
- Employee discount
- Pet insurance
Quick Apply
Senior Ice cream scooper
Cherry on Top —Walpole, MA
- From $17.50 an hour
- Part-time
- 18 years or older
- Quick service & fast food restaurant
- Guest services
- Paid training
- Flexible schedule
Quick Apply
Scoop, Smile, Succeed: Be a Part of Our Ice Cream Family!
New City Microcreamery —Arlington, MA
- $15 - $19 an hour
- Part-time
- Mentoring
- Entry level
- Opportunities for advancement
Quick Apply
Scooper - Ice Cream Team Member
New City Microcreamery —Arlington, MA
- $15 - $17 an hour
- Part-time
- Ability to walk for extended periods
- English
- Quick service & fast food restaurant
Quick Apply
Cookie Crew
Insomnia Cookies —Boston, MA
- Part-time
- 18 years or older
- Bakery
- Quick service & fast food restaurant
- Employee discount
- Pet insurance
Quick Apply
Teammate - Time Out Market
Far Out Ice Cream —Boston, MA
- $16 - $25 an hour
- Part-time
- Basic math
- Quick service & fast food restaurant
- Reliable transportation
Quick Apply
Family Entertainment Server
TWE1 - Twentieth Century Bowling Alleys Inc —Hyde Park, MA
- $15 - $17 an hour
- Part-time
- Serving
- Entry level
Quick Apply
Teammate - Brookline (Summer 2026)
Far Out Ice Cream —Boston, MA
- $16 - $25 an hour
- Part-time
- Basic math
- Quick service & fast food restaurant
- Reliable transportation
Quick Apply
Barista/Supervisor - Full Time - Year Round
Volante Farms Inc —Needham, MA
- $22 - $24 an hour
- Full-time
- 18 years or older
- 11+ years
- Bakery
Quick Apply
Ice Cream Server - Harvard Square
Van Leeuwen Ice Cream —Cambridge, MA
- $17 an hour
- Part-time
- Serving
- 18 years or older
- Ability to climb stairs
Quick Apply
13d

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Customer Care Specialist

New England Ice Cream Corporation -
Norton, MA

Quick Apply

Job Details

Full-time
$20 - $25 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Parental leave
Vision insurance

Qualifications

Computer operation
Microsoft Excel
Microsoft Outlook
Phone communication
Call center experience
Computer literacy
Spreadsheets
High school diploma or GED
Typing
Associate's degree
Account management
Office phone management
Quality data entry
Customer data entry

Full Job Description

The Customer Care Specialist is responsible for managing and expediting the day-to-day requests and issues that customers may have regarding orders, asset maintenance, immediate need of product and any other support tasks. This position provides exceptional support to our customers regarding delivery issues, special projects, routing requests, inventory issues, orders, recommending products, and more. The Customer Care Specialist makes complex decisions in managing projects, manages accounts, follows up, and facilitates effective communication between departments. The goal of a Customer Care Specialist is to proactively assist and advocate for our customers while driving sales for the business. Each Specialist plays a vital role in accomplishing the daily and long-term goals of the Customer Care team.

Essential Duties and Responsibilities

Maintain excellent customer service with both external and internal customers.
Ability to remain positive, empathetic, and professional during times of customer stress.
Maintain composure under pressure and proactively handle customer and internal issues/problems with minimal supervision.
Answer a high volume of incoming calls and make outgoing calls regarding all aspects of orders and deliveries.
Take initiative to upsell product and be able to make recommendations to customers.
Follows through on all requests/orders to ensure accuracy and timely delivery.
Handle complaints, confidently provide appropriate solutions and alternatives and maintain consistent and timely follow up with customers.
Take initiative in multi-department communication and coordination, providing additional information to the routing, accounting and sales departments regarding deliveries and orders.
Compile reports and troubleshoot quantity discrepancies between stock and records.
Maintain records of customer interactions, inquiries, comments, and complaints as necessary.
Maintain strict confidentiality of sensitive financial and customer information.
Perform general office duties including handling mail, filing, photocopying, faxing, and maintaining files and records.
Ability to be proactive and anticipate the needs of the other associates.
Ability to work independently and take responsibility for accounts.
Ability to multitask work while taking high volume inbound calls and making high volume outbound calls daily.
Additional duties as assigned.

Education and Experience

High school diploma or equivalent required.
Associate degree preferred.
Minimum 3-5yrs call center experience preferred.
Account Management preferred.
Experience in a corporate setting desirable.
Sales experience preferred.
Excell and computer experience required.

Skills/Qualifications

A good understanding of basic computer skills and the ability to learn how to use proprietary software. Proficient in MS Office Programs: Excel, Outlook and Word.
Proven data entry and phone skills are required.
Ability to think logically to provide answers to customer questions as well as resolutions for various issues that may arise.
Strong multi-tasking, follow-through, and organizational skills with the ability to pay close attention to detail.
Strong professional and proven written, verbal, and interpersonal communication skills.
Must be able to work effectively and clearly one-on-one and in groups; must be a quick, concise writer, able to write in a direct, effective manner.
Knowledge and experience in Distribution and/or in the Ice Cream/Food industry a plus.
Ability to interact confidently and proactively with all levels and departments within the company, including coordinating with field personnel.
Ability to address customers calmly when they are stressed or upset as well as be assertive when needed.

Training Required

Self-directed and on-the-job training

Working Environment

Internal office work environment (cubical)
Extensive verbal and computer work

Physical Demands

Routinely required to sit, walk, talk, see, hear, and move about the office facilities.
Routinely required to keyboard and manipulate small and large objects.

Salary:

Compensation for this position will be determined based on experience, education, and other relevant factors.

Equal Opportunity Employer:

New England Ice Cream Corporation is committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. We welcome disabled applicants to request any reasonable accommodations necessary to facilitate their application process.

Pay: $20.00 - $25.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

Education:

Associate (Preferred)

Experience:

Call Center: 3 years (Required)
Customer Service: 3 years (Preferred)
Account Management : 1 year (Preferred)
Microsoft Excel: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

ice cream jobs in needham ma

Customer Care Specialist

Ben & Jerry's Assistant Manager $19-$21/hour

Ice Cream Server - Linden Sq

Ice Cream Scooper

Ice Cream Shop Team Member

Ice Cream Server/Cashier

Cashier & Pick Up

Ice Cream Scooper / Food Service

Cashier & Pick Up

Food Service Assistant

Cookie Crew

Senior Ice cream scooper

Scoop, Smile, Succeed: Be a Part of Our Ice Cream Family!

Scooper - Ice Cream Team Member

Cookie Crew

Teammate - Time Out Market

Family Entertainment Server

Teammate - Brookline (Summer 2026)

Barista/Supervisor - Full Time - Year Round

Ice Cream Server - Harvard Square

I want to receive the latest job alert for ice cream in needham ma

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