Top 22 Client success Jobs in Neenah, Wi

Customer Success Specialist
J. J. Keller & Associates, Inc —Neenah, WI
- Online Application
- Hybrid work
- Office
- High school diploma or GED
- Continuous improvement
- Profit sharing
- Paid holidays
14d
Hybrid Customer Service Representative
IPAP —Appleton, WI
- $20 - $25 an hour
- Full-time
- Hybrid work
- Organizational skills
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply
Customer Manager/Global Account Manager (Aerospace and Defense)
Plexus —Neenah, WI
- $129,500 - $194,300 a year
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Customer Manager/Global Account Manager (Healthcare/Life Sciences)
Plexus —Neenah, WI
- $129,500 - $194,300 a year
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Customer Director/Global Account Director (Healthcare/Life Sciences)
Plexus —Neenah, WI
- $171,300 - $256,900 a year
- Background check
- Management
- Computer literacy
- Health insurance
- Dental insurance
Customer Director/Global Account Director (Aerospace & Defense)
Plexus —Neenah, WI
- $171,300 - $256,900 a year
- Background check
- Management
- Computer literacy
- Health insurance
- Dental insurance
Patient Registration - Customer Service Representative
R1 RCM, Inc. —Oshkosh, WI
- $16.00 - $21.10 an hour
- Part-time
- Background check
- Hospital
- Urgent Care
Part Time Patient Customer Service Representative
R1 RCM, Inc. —Appleton, WI
- $16.00 - $21.10 an hour
- Part-time
- Background check
- Hospital
- Pass drug screening
Customer Service Representative - Patient Registration
R1 RCM, Inc. —Oshkosh, WI
- $16.61 - $22.95 an hour
- Part-time
- Background check
- Hospital
- Urgent Care
Customer Service Representative - Part Time Patient Registration
R1 RCM, Inc. —Oshkosh, WI
- $16.00 - $21.10 an hour
- Part-time
- Background check
- Hospital
- Urgent Care

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Hybrid Customer Service Representative
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Customer Success Specialist

J. J. Keller & Associates, Inc -
Neenah, WI

Apply Now

Job Details

Full-time
14 days ago

Benefits

Profit sharing
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching

Qualifications

Computer operation
Email customer support
Phone communication
High school diploma or GED
Desktop applications
Productivity software

Full Job Description

Requisition #: 20830
Functional Area: Administrative Support; Client Service
Employment Type: Full-Time
Work Options: In Office / Partial Remote from Neenah/Appleton/Oshkosh area #LI-Hybrid
Work Hours: Monday - Friday 8am - 430pm

Position Summary

J. J. is hiring a Customer Success Specialist to join our Consulting Services team! J. J. Keller was founded over 70 years ago and we serve 500,000+ companies with solutions and expert insights to help create safe work environments and simplify the complexities of compliance.

As a Customer Success Specialist, you will act as a point of contact for our clients for routine support issues, be responsible for sourcing hotels for client training events and offer administrative support to the Consulting team.

J. J. Keller offers many great benefits!

Annual Reviews, Merit Increases & Quarterly Bonus Program Paid Out When Company Goals are Met!
Medical / Dental / Vision Insurance
Tuition Reimbursement, eligible your FIRST DAY
401(k) with Employer Match + Company-Funded Annual Profit Sharing
17 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday

There are so many things to love about our home office in Neenah, WI:

Jean-friendly environment, every day of the week!
Café that offers breakfast, lunch and multiple a la carte items
Free Onsite Wellness Clinic for those associates near our corporate office + free telehealth coverage for all associates
Free access to our onsite Fitness Center + additional 24/7 access to FLEX by Fitness on Demand to enjoy workouts at home.
Near 1-mile long walking trail that wraps around the campus
Multiple collaboration stations

Job Responsibilities

Establishes and maintains relationships with assigned clients and manages client relationship. Serves as the primary interface between J. J. Keller and the client, to inlcude such tasks as:
- Frequently contacting assigned accounts to build/enhance relationships and clients’ understanding of the service.
- Successfully transitioning clients to subscription services, ensuring that they understand the service and roles/responsibilities.
- Providing assistance with billing issues, ordering training content/supplies, etc.
Conducts quarterly follow-ups with subscription clients and engages Driver Training Managers and Driver Trainers as warranted.
Independently analyzes and resolves support issues in line with knowledge level. Follows proper troubleshooting steps, asks clarifying questions, and discovers underlying causes of issue.
Documents all calls (phone and emails) including contacts, suggestions and resolution to issues.
Identifies service enhancements based on customer feedback for continuous improvement of the solution and provides feedback to key stakeholders.
Follows escalation procedures to provide a seamless customer experience and allows the team to effectively resolve customer inquiries.
Proactively identifies at-risk clients and develops strategies to improve satisfaction and retain the client.
Regularly collaborates with Sales and Sales Leadership to provide visibility to client issues and promote future business.

Qualifications

Experience:

2+ years of customer service experience, preferably in a high-volume, service environment.

Education:

High School Graduate or General Education Degree (GED.

Other Skills/Qualifications:

Must be proficient in the use of a PC and MS Office Suite.
Professional communication skills in a variety of channels such as phone, email, chatrooms, etc.
Effective time management to balance needs of escalated clients, while engaging with entire account base.
Commitment to providing outstanding client service.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to customer sites and/or industry and training events may also be required, depending on assignment.

We Protect People & The Businesses They Run™

Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton
Job Segment: Administrative Assistant, Telemedicine, Consulting, Compliance, Customer Service, Administrative, Healthcare, Technology, Legal

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Refine Your Search

client success jobs in neenah, wi

Customer Success Specialist

Hybrid Customer Service Representative

Customer Manager/Global Account Manager (Aerospace and Defense)

Customer Manager/Global Account Manager (Healthcare/Life Sciences)

Customer Director/Global Account Director (Healthcare/Life Sciences)

Customer Director/Global Account Director (Aerospace & Defense)

Patient Registration - Customer Service Representative

Part Time Patient Customer Service Representative

Customer Service Representative - Patient Registration

Customer Service Representative - Part Time Patient Registration

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