Top 7 Help desk technician Jobs in Nesquehoning, Pa

Desktop Support Engineer (Dispatch /Part-Time) – Tamaqua, Pennsylvania
Axiom Technologies —Tamaqua, PA
- Part-time
- Hybrid work
- Mid-level
- Windows
- 3 years
9d
Computer Technician
Carbon Lehigh Intermediate Unit —Schnecksville, PA
- Computer science
- Computer Science
- Customer service
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Hazleton, PA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Service Desk Analyst II
Solve IT Solutions, LLC —Wyomissing, PA
The Service Desk Analyst II provides L2 support to all incoming incidents, requests, and alerts generated from calls and emails to the Service Desk.
$29.00 - $31.25 an hour
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14d
Information Technology Specialist Level 1
7th Level Technologies —Sybertsville, PA
This full-time, on-site entry-level role focuses on initial user support, resolving common technical issues like password resets, software installation, and…
$36,000 - $50,000 a year
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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
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Desktop Support Engineer (Dispatch /Part-Time) – Tamaqua, Pennsylvania

Axiom Technologies -
Tamaqua, PA

Apply Now

Job Details

Part-time
9 days ago

Qualifications

Customer communication
Employee relationship building
IT infrastructure

Full Job Description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Tamaqua, Pennsylvania, USA
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—through ticket triage, task prioritization, and strong communication between IT and users.

Key Responsibilities:

3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
Constantly monitor the individual queue to resolve routine and non-routine desktop issues and requests
Escalate issues as appropriate and act as a technical escalation for the end user
Maintain a high level of customer satisfaction
Comply with the desktop group practices and procedures
Update ServiceNow and other data repositories (e.g. knowledge base) as appropriate in a timely manner.
Identify technical and process issues and recommend improvements
Achieve target ticket volumes and ticket resolution levels
Responsible for compliance with applicable corporate policies and procedures
Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
Follows the processes and practices established for the group
Coordination and consulting with client areas to help analyze problems and needs and recommend technical solutions
Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, and POS

devices, etc.

Perform intermediate-to-advanced desk-side support services, installing and troubleshooting hardware, software, and network-related issues
Handle software installation/support/upgrades
Provide 1st/2nd level Help Desk support
Perform basic LAN and internetworking-related activities
Have strong internetworking and troubleshooting skills
Have A+ certification & at least one certification from either Cisco or Microsoft
May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
Must be a self-starter and can manage multiple tasks
Exceptional customer service skills
Good communication skills
Ability to work independently or as part of a team
Ability to complete tasks effectively with minimal supervision
Must be available to work flexible work schedules
High-level skill set
Outstanding people skills
Self-starter, needs to be able to work on his/her own
Proficient in Windows 10 & 11 and Office Suite/O365

How to Apply

Interested candidates are invited to send their resumes to: [email protected]

Apply Now

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help desk technician jobs in nesquehoning, pa

Desktop Support Engineer (Dispatch /Part-Time) – Tamaqua, Pennsylvania

Computer Technician

Now Hiring IT and Telecom Field Technicians

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