Top 29 It help desk support Jobs in New Haven Ct

Product Support Specialist
SmartMLS —Milford, CT
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
2d
Desktop Support Technician
Bethany School District —Bethany, CT
- $22 an hour
- Part-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
IT Support Analyst
Withersworldwide —New Haven, CT
- Email
- Hybrid work
- CRM software
- Mid-level
- Windows
- Travel reimbursement
2d
IT Specialist (FT)
Marra —Woodbridge, CT
- $19.06 - $19.57 an hour
- Full-time
- Microsoft Outlook
- Windows
- Driver's License
- Profit sharing
- Paid jury duty
IT Specialist
Hyperfine —Guilford, CT
- $33 - $38 an hour
- Weekends as needed
- Computer science
- Computer Science
- HIPAA
Quick Apply
IT Help Desk Representative
Sikorsky Financial Credit Union —Stratford, CT
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
Student Technical Support Coordinator
University of New Haven —West Haven, CT
- Full-time
- Mid-level
- Residential
- 3 years
- Paid holidays
- Dental insurance
Quick Apply
Senior IT Support Specialist
D-Wave Quantum Inc. —New Haven, CT
- $80,800 - $121,200 a year
- Weekends as needed
- Computer science
- 7 years
- Computer Science
Quick Apply
Assistant IT Manager - Pediatrics
Pediatric Healthcare Associates —Shelton, CT
- Full-time
- Computer science
- Computer Science
- HIPAA
Quick Apply
9d
Help Desk Technician - Middletown, CT/On-Site
Software Technology Inc —Middletown, CT
- Full-time
- Office
- Windows
- Children
Quick Apply
Assistant IT Operations & EHR Manager
Pediatric Healthcare Associates —Shelton, CT
- Full-time
- Computer science
- Computer Science
- HIPAA
- On-the-job training
Quick Apply
9d
IT Manager of End User Systems & Support
Bigelow Tea —Fairfield, CT
- 7 years
- Inventory management
- Mid-level
Quick Apply
IT Service Technician
Wesleyan University —Middletown, CT
- $52,400 - $61,300 a year
- Full-time
- Background check
- Classroom
- Mid-level
- Relocation assistance
- Paid time off
2d
Service Operations Engineer - 2-5 years' experience (Denver,CO/Shelton,CT)
Sectra AB —Shelton, CT
- $75,000 - $105,000 a year
- Mid-level
- Windows
- SQL
- Paid parental leave
- Health insurance
Director of Information Technology
Adelbrook, Inc —Cromwell, CT
- $90,000 - $110,000 a year
- Overtime
- HIPAA
- Research
- Windows
Quick Apply
10d
Sr. Analyst, Programming - Cloud BI
United Rentals, Inc. —Bridgeport, CT
- Full-time
- Computer Science
- Office
- SQL
- Paid parental leave
- Health insurance
Application Developer / Report Writer
Roller Bearing Company of America, Inc —Oxford, CT
- Microsoft Word
- Microsoft Access
- ERP systems
- Health insurance
- Dental insurance
Application Developer II
Roller Bearing Company of America, Inc —Oxford, CT
- Microsoft Excel
- Microsoft Access
- 5 years
- Health insurance
- Dental insurance
Assistant Director IT Applications Development
HAI Group —Cheshire, CT
- 5 years
- Office
- Bachelor's degree
- Health savings account
- AD&D insurance
Quick Apply
Senior Software Engineer, Core Experiences - New Haven, CT, USA
Speechify —New Haven, CT
- $140,000 - $200,000 a year
- Remote
- System design
- Senior level
- Negotiation

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it help desk support jobs near new haven ct

Product Support Specialist

SmartMLS
Milford, CT

Quick Apply

Job Details

Full-time
2 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Microsoft Excel
Microsoft Outlook
iOS support
iOS
Android support
Windows
SaaS platforms
SaaS
Technical Proficiency
Mobile devices

Full Job Description

At SmartMLS, we believe great support is about more than answering questions—it's about creating exceptional experiences. We're looking for a Product Support Specialist who enjoys solving problems, teaching others, and helping people get the most out of technology.

If you are naturally curious, enjoy learning new software, and love helping customers succeed, we'd love to meet you.

This position is ideal for someone who enjoys working with people just as much as working with technology.

Position Summary

As a Product Support Specialist, you will serve as a primary point of contact for SmartMLS subscribers by providing exceptional customer service and technical support for our MLS products and services. You will assist members through phone, email, live chat, and our ticketing system while troubleshooting technical issues, answering procedural questions, and ensuring a positive customer experience.

The ideal candidate has strong technical aptitude, excellent communication skills, and enjoys helping others. Success in this role requires the ability to multitask, collaborate across departments, and maintain a high level of professionalism in a fast-paced environment.

Essential Responsibilities

Deliver exceptional customer service by resolving subscriber questions and technical issues promptly and professionally.
Provide technical support, troubleshooting, and guidance for SmartMLS platforms and related products.
Respond to member inquiries through phone, email, live chat, and support tickets.
Accurately document customer interactions and resolutions using the Zendesk ticketing platform.
Route complex issues to the appropriate internal teams when necessary and follow through to resolution.
Support members during billing cycles by answering account and billing-related questions.
Understand and communicate SmartMLS Rules and Regulations clearly and consistently.
Collect and communicate subscriber feedback and product enhancement requests to management.
Collaborate with Billing, Compliance, and other internal teams to ensure timely resolution of member inquiries.
Maintain current knowledge of SmartMLS products, services, policies, and industry updates.

We're Looking For Someone Who

Enjoys helping people
Communicates clearly and professionally
Learns new software quickly
Can explain technology in simple, easy-to-understand terms
Is organized and detail-oriented
Remains calm while solving problems
Enjoys working as part of a collaborative team
Takes ownership of subscriber issues from start to finish

Qualifications

Required

Previous customer service and/or technical support experience.
Excellent verbal and written communication skills.
Strong troubleshooting and problem-solving abilities.
Outstanding listening, interpersonal, and organizational skills.
High attention to detail with the ability to prioritize multiple tasks.
Comfortable learning and supporting multiple software applications.
Proficiency with Microsoft Office (Word, Excel, Outlook), Windows 11, web browsers, Apple iOS, and Android devices.
Familiarity with ticketing or customer support platforms (Zendesk experience is preferred).

Preferred

Previous call center or help desk experience.
Experience supporting SaaS or technology-based products.
Familiarity with macOS.
Experience working in real estate, MLS, or property technology is a plus but not required.

About SmartMLS

SmartMLS is one of the nation's largest Multiple Listing Services, representing more than 21,000 real estate professionals across all eight Connecticut counties. We are committed to delivering exceptional technology, support, and service that help our subscribers succeed.

Compensation & Benefits

SmartMLS offers a competitive salary and comprehensive benefits package, including:

401(k)
Medical insurance
Dental insurance
Vision insurance
Life insurance
Paid Time Off (PTO)

Work Schedule

Full-time (37.5 hours per week)
Monday through Friday
One Saturday shift approximately every two months

Work Location

This position is fully in person at our office in Milford, Connecticut. Remote work is not available. Applicants must be able to reliably commute to Milford or relocate prior to their start date.

Additional Information

Employment is contingent upon the successful completion of pre-employment assessments and a background check.

SmartMLS is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees can thrive.

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

it help desk support jobs in new haven ct

Product Support Specialist

Desktop Support Technician

IT Support Analyst

IT Specialist (FT)

IT Specialist

IT Help Desk Representative

Student Technical Support Coordinator

Senior IT Support Specialist

Assistant IT Manager - Pediatrics

Help Desk Technician - Middletown, CT/On-Site

Assistant IT Operations & EHR Manager

IT Manager of End User Systems & Support

IT Service Technician

Service Operations Engineer - 2-5 years' experience (Denver,CO/Shelton,CT)

Director of Information Technology

Sr. Analyst, Programming - Cloud BI

Application Developer / Report Writer

Application Developer II

Assistant Director IT Applications Development

Senior Software Engineer, Core Experiences - New Haven, CT, USA

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