Top 604 Guest services manager Jobs in New Orleans La

Guest Services Manager
Kimpton Hotels & Restaurants —New Orleans, LA
- $62,000 - $65,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Math
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1d
Assistant Guest Services Manager
Aloft Nola —New Orleans, LA
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
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7d
General Manager
Tandem Hospitality Group LLC —New Orleans, LA
- From $115,000 a year
- Full-time
- Hotel
- Mentoring
- Senior level
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Guest Experience Manager
Four Seasons —New Orleans, LA
- Weekends as needed
- Mid-level
- Residential
- Hotel
- Paid holidays
- Health insurance
Manager
Helios Management Services —New Orleans, LA
- $45,000 - $60,000 a year
- Weekends as needed
- Background check
- Bar
- Inventory management
- Paid time off
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General Manager
HOTWORX —Luling, LA
- $32,000 - $35,000 a year
- Full-time
- CPR Certification
- BLS Certification
- Merchandising
- Paid time off
- Employee discount
Quick Apply
1d
Restaurant Manager I
Areas USA, Inc —Kenner, LA
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
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Restaurant Manager I
Areas USA, Inc —Kenner, LA
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
General Manager - Restaurant
Confidential —Metairie, LA
- From $75,000 a year
- Extended hours
- Background check
- ServSafe
- 5 years
- Health insurance
- Dental insurance
Quick Apply
General Manager - Pizza Domenica Uptown
BRG Hospitality Group —New Orleans, LA
- Weekends as needed
- ServSafe
- Ability to walk for extended periods
- Computer literacy
8d
Restaurant Manager I
Areas USA, Inc —Kenner, LA
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Regional Manager
KFK Group —New Orleans, LA
- $130,000 - $145,000 a year
- Full-time
- Background check
- Sales
- 5 years
- Paid holidays
- Health insurance
Quick Apply
Restaurant Manager-MSY Airport- Heritage Wine Bar
Areas USA, Inc —Kenner, LA
- Bar
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Restaurant Assistant General Manager / AGM - We Do Days!
Ruby Slipper Restaurant Group —Metairie, LA
- Full-time
- Mid-level
- Leadership
- 2 years
- Health insurance
- Dental insurance
5d
Front of House (FOH) Trainer Advocate
Cafe Reconcile —New Orleans, LA
- From $20 an hour
- Weekends as needed
- Background check
- Google Workspace
- Customer service
- Health insurance
- Dental insurance
Quick Apply
2d
Assistant Restaurant Manager, Drago's - Hilton New Orleans Riverside
Hilton —New Orleans, LA
- $59,000 a year
- Full-time
- Inventory control
- Sanitation
- Mid-level
- Paid parental leave
- Employee stock purchase plan
Store Sales Manager
Mattress Direct —New Orleans, LA
- $40,000 - $90,000 a year
- Full-time
- Background check
- Merchandising
- Mid-level
- Profit sharing
- Paid training
Quick Apply
2d
FOH Manager
Dickie Brennan & Company —New Orleans, LA
- $50,000 - $62,000 a year
- Weekends as needed
- Background check
- Microsoft Outlook
- ServSafe
- Paid training
- Health insurance
Quick Apply
7d
Manager
Applebee's —Kenner, LA
- Weekends as needed
- Casual dining restaurant
- Customer service
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Sports Bar General Manager
Buffalo Wild Wings —Metairie, LA
- $55,000 - $65,000 a year
- Full-time
- Background check
- Bar
- Casual dining restaurant
- Paid training
- Health insurance
Quick Apply
2d

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guest services manager jobs near new orleans la

Guest Services Manager

Kimpton Hotels & Restaurants -
New Orleans, LA

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Job Details

$62,000 - $65,000 a year
1 day ago

Qualifications

Customer communication

Full Job Description

This Position is an Overtime Eligible Manager Position

SUMMARY:
As the Guest Services Manager, you'll be responsible for providing quality guest service within the
guidelines specified by hotel management. You'll lead all Front Office Operations (Front Desk, IRD,
Bell, Door, and Night Audit) by setting and maintaining a high level of guest service. Providing
support for the line staff, scheduling for all areas of Front Office, and training of all employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Meet the desk agents to get any pertinent information.
Review Front Desk logbook for any other information or incidents.
Review all arrivals noting any special requests or challenges.
Assess whether any guest relocation will be necessary.
Follow established key control policy.
Ensure proper credit policies are followed.
Inspect all VIP arrival rooms.
Attend Wine Hour as specified as the monthly wine hour schedule dictates.
Assist guests with services and requests.
Knowledgeable of Fire and Emergency Procedures.
Run and attend departmental training classes/seminars when scheduled.
Performs all other duties as directed by immediate supervisors.
Complete other departmental duties as they become necessary.
Professional contact via telephone with all other hotel departments such as, Reservations,

Sales, Housekeeping, Bell Staff, valet, Engineering, etc. is crucial to ensure that hotel
services are coordinated to provide the best in guest and employee satisfaction.

Supervisory Responsibilities:

Oversee and supervise all duties performed by all employees.
Create and post all employee schedules within the required time frame.
Coach, counsel, and discipline employees when necessary, using proper documentation

and proper techniques.

Ensure that all employees are posted at their stations at posted time, and that they

complete their essential duties before their departure.

Assist with all sick calls or tardiness by finding proper coverage, report to work and stay

until proper coverage can be found.

Assist with any scheduled shift problems on the night audit shifts.
Properly train and monitor all service levels provided by employees to guests and other

fellow employees.

Meet or exceed levels of service required by the Mystery Shopper Survey.
Monitor and maintain proper operational supplies.
Responsible for making sure expenses and labor costs are meeting or coming in under

budgeted requirements.

Ensure all employees follow proper cash and credit handling procedures.
Accountable for the "guest ledger" and its proper daily maintenance as well as maintaining

the “guest comment card” return ratios as expected by the hotel and management.

SPECIFIC EXPERIENCE WE'RE SEEKING:

Minimum of 2 years management experience in hospitality or similar industry.
Bachelor's degree preferred.
Ability to diplomatically deal with difficult situations and people, while exhibiting a

consistent level of professionalism.

Ability to read, write, and verbally communicate effectively and professionally.
Experience with Opera and Microsoft Office Suite is preferred.
Flexible schedule, able to work evenings, weekends and holidays.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.

Education and/or Experience: Minimum of 2 years management experience in hospitality or
similar industry. Bachelor's degree is preferred.
Language Skills: Ability to read, write, and verbally communicate effectively and professionally
with other business departments, guests, and vendors. Ability to diplomatically deal with difficult
situations and people, while exhibiting a consistent level of professionalism.

Physical Demands: While performing the duties of this job, the employee is constantly required to
reach, use a keyboard, dial, sit, stand, walk, see, hear, write, and speak. The employee is
frequently required to bend, push, pull, handle (hold, grasp, turn, or otherwise work with the hand
or hands), and finger (picking, pinching, fine manipulation). The employee is occasionally required
to crouch and balance and is minimally required to kneel, squat, twist, stretch, and collate/file. The
employee is frequently required to lift and/or move 10-25lbs, occasionally lift and/or move up to
50lbs, and minimally lift and/or move up to 75lbs.

Mental Demands: While performing the duties of this job, the employee is constantly required to
produce detailed work, use reasoning skills, verbal and written communication, have customer
contact, and handle multiple concurrent tasks and constant interruptions. The employee is
occasionally required to use math skills and give presentations.

Work Environment: While performing the duties of this job, the employee may be continuously
exposed to noise and occasionally exposed to heat, odor, fumes, dampness, vibrations, and the
use of tools/equipment.

Please note: management reserves the right to change, modify, and/or alter any of the duties
listed above to meet business demands.

Compensation: $62,000-$65,000
Additional Details : *The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. * No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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Refine Your Search

guest services manager jobs in new orleans la

Guest Services Manager

Assistant Guest Services Manager

General Manager

Guest Experience Manager

Manager

General Manager

Restaurant Manager I

Restaurant Manager I

General Manager - Restaurant

General Manager - Pizza Domenica Uptown

Restaurant Manager I

Regional Manager

Restaurant Manager-MSY Airport- Heritage Wine Bar

Restaurant Assistant General Manager / AGM - We Do Days!

Front of House (FOH) Trainer Advocate

Assistant Restaurant Manager, Drago's - Hilton New Orleans Riverside

Store Sales Manager

FOH Manager

Manager

Sports Bar General Manager

I want to receive the latest job alert for guest services manager in new orleans la

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