We are actively recruiting a Team Leader to lead our Lowcountry Urgent care office in Newberry, SC.
The successful candidate will help our team provide first-class care for our patients while ensuring an exceptional experience. You will be able to use your problem-solving skills to overcome challenges in a fast-paced environment where you’ll never have the same day twice!
The Team Leader is responsible for providing guidance, instruction, direction, and leadership to assigned centers and staff. The Team Leader will provide administrative support and coordinate daily staff activities to ensure efficient operation of clinic(s).
In a collaborative manner, the Team Leader will provide support to Providers, Medical Assistants, and patients through a variety of tasks related to patient care management, organization, and communication.
The Team Leader completes all activities accurately, with high quality and in a timely manner while living our vision and mission to provide ''Unparalleled Experiences'' and go above and beyond for our customers, team members, partners, and communities by ensuring that their experience is effortless, personal, and connected.
Following are the essential functions of the job:
Support Team Members and Business Operations
- Ensure inventory counts are conducted monthly, review inventory data to ensure accuracy and submit with approval to appropriate Manager level.
- Ensure payments are posted correctly to patients. Correct errors and report updates needed based off daily/weekly reviews.
- Identify areas to improve workflow, work with team members on efficiency, customer service and overall experience for employees and patients.
- Ensure clinics are staffed to model in accordance with staffing model based on volume.
- Implement new processes or process changes within their location.
- Identify team members in need of training to improve performance or enhance experience. Training may be provided directly by Clinical Trainer, Team Lead, or Regional Manager.
- Conduct 1:1 meeting with team members to ensure the team is supported, identify growth opportunities, and provide both constructive and positive feedback.
- Conduct interviews for open positions in their region, ensure the candidate has the skills and aligns with culture.
- On call during weekends and after hours; responsible for answering workflow and insurance questions, find coverage for call outs using PRN staff and be available to the front line for issues.
- Team members will call out to Team Leader, this role will be responsible for filling call outs.
- Responsible for x-ray services:
- Under the direction of the clinical provider, perform x-ray services for patients by applying x-ray energy to assist in diagnosis or treatment of patients in all age groups from newborn to elderly.
- Ensure patients are positioned correctly on or in front of equipment and protected during use.
Patient Registration
- Provide backup patient registration as needed, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
- Process co-pays and schedule Check-Ins for assigned center.
- Coordinate provider referrals to assigned Specialist.
- Answer patient questions regarding their care and keep them informed of their status.
Patient Preparation and Rooming
- Inform back-office staff of patient flow.
- Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit;
- Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
- Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
Stocking
- Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
- Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
Administrative
- Responsible for maintenance of medical records and scanning charts to patient files.
- Answer phone calls, collect and sort daily check expiration dates on supplies.
- Ensure reception is well maintained.
- Conduct courtesy call-backs for patient follow-up on care.
- Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
- Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
JOB REQUIREMENTS
In addition to the requirements below, this successful candidate for this key position within our organization will demonstrate a strong desire to participate in and ensure their clinic’s success, as well as a Customer-First mentality for both internal and external customers.
Education
- Graduate of an approved Radiologic Technology program preferred.
OR
- Graduate of an Accredited Medical Assisting Program required.
Work Experience
- 2+ years Radiology Technologist or Medical Assistant experience required.
Certifications:
- One of the following certifications is required (or must be obtained within 15 months of hire):
- CCMA- Certified Clinical Medical Assistant (verified through NHA, National Health career Association)
- CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
- RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists)
- NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
- NRCMA - Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)
In Lieu of an approved MA certification, we will also expect the following certifications at the time of hire:
- Graduate of an Accredited School of Nursing or LPN or RN
- EMT - Emergency Medical Technician (Verified through the National Registry of Emergency Medical Technicians)
- CNA- Certified Nursing Assistant
- Basic Life Support (BLS) required or must be obtained within 12 months of hire.
Additional Knowledge, Skills and Abilities Required
- Knowledge of medical office management systems and procedures preferred.
- Excellent time management skills and ability to multi-task and prioritize work.
- Social perceptiveness and service oriented.
- Excellent written and verbal communication skills.
- Strong organizational and planning skills.
- Proficiency in MS Office and patient management software preferred.
**Please DO NOT reach out to the clinic directly, as their staff will not be aware of the recruitment status.**
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
