Top 40 It support specialist Jobs in Niles, Mi

Service Desk Analyst
Everwise Credit Union —South Bend, IN
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
IT Technician
Walbridge —New Carlisle, IN
- Full-time
- Research
- Mid-level
- 3 years
26-27 Computer Support Technician - Information Technology
Saint Mary's College —Notre Dame, IN
- Part-time
- Customer service
- Computer literacy
- Office
1d
26-27 Computer Support Technician
Saint Mary's College —Notre Dame, IN
- Part-time
- Databases
- Entry level
2d
IT Specialist - SonSet Solutions
Christian Career —Elkhart, IN
- $60,000 - $70,000 a year
- Full-time
- Travel
- No travel
- Entry level
Quick Apply
IT Support Technician
ADAMS REMCO —South Bend, IN
- $47,000 - $55,000 a year
- Full-time
- Google Workspace
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Technical Support Coordinator
Beacon Health System —Granger, IN
- Overtime
- Computer science
- Computer Science
- Writing skills
Tech Support
Xanatek —South Bend, IN
- Email
- Mid-level
- Windows
- SQL
- Health insurance
- Retirement plan
Computer Technician
Note Tech Industries LLC —Mishawaka, IN
- Part-time
- Writing skills
- Mid-level
- Organizational skills
Quick Apply
Customer Services Audio/Video Specialist
Berrien County —Berrien County, MI
- $48,657 - $65,204 a year
- Online Application
- Background check
- Computer science
- Computer Science
IT Support Specialist
Korhorn Financial Group Inc —Edwardsburg, MI
- Full-time
- Computer science
- Azure
- Microsoft Outlook
Quick Apply
9d
Printer Hardware Helpdesk Technician - South Bend IN
Applied Innovation —South Bend, IN
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
IT Support Specialist
Welch Packaging Group Inc —Elkhart, IN
- On call
- Research
- Mid-level
- Office
Quick Apply
Customer Services Specialist/Voice Over IP
Berrien County —Berrien County, MI
- $48,654 - $65,204 a year
- Online Application
- Background check
- Word processing
- Pass drug screening
Network Operations Center Tech (Weekends)
Aunalytics —South Bend, IN
- Weekends as needed
- Mid-level
- 1 year
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist I
Lippert —Elkhart, IN
- Full-time
- Office
- Ability to lift 50 pounds
- US work authorization
- Health insurance
- Dental insurance
Computer Support Specialist - IT Support Specialist
Saint Mary's College —Notre Dame, IN
- Full-time
- Google Workspace
- Mid-level
- University
IT Field Support Technician_South Bend
Gr8ttek, LLC —South Bend, IN
- $400 - $500 a week
- Part-time
- Ability to lift 50 pounds
- Analysis skills
- Driver's License
Quick Apply
Support Technical Representative
B&L Information Systems Inc —Bridgman, MI
- $50,000 - $60,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Paid parental leave
- Health savings account
Quick Apply
IT Help Desk Technician
Cassopolis Family Clinic Network —Cassopolis, MI
- $20.40 - $24.00 an hour
- Full-time
- Background check
- US work authorization
- In-person
- Health savings account
- Paid holidays
Quick Apply
5d

I want to receive the latest job alert for it support specialist in niles, mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support specialist jobs near niles, mi

Customer Service Representative jobs in Berrien County, MI

IT Support jobs in South Bend, IN

IT Support Specialist jobs in Elkhart, IN

IT Technician jobs in Elkhart, IN

Customer Service Representative jobs in Arlington, TX

Customer Service Representative jobs in Texas

Customer Service jobs in Austin, TX

Customer Service Representative Remote jobs in Knoxville, TN

Remote Call Center Representative jobs in Austin, TX

Customer Service Representative jobs in Edinburg, TX

Food Service jobs in Philadelphia, PA

Customer Service Representative jobs in Harlingen, TX

It Support jobs in Palo Alto, CA

Part Time It jobs in Seattle, WA

It Support jobs in Kailua Kona, HI

It Support jobs in West Virginia

It Auditor jobs in Houston, TX

It jobs in Murrieta, CA

Entry Level It jobs in Cumming, GA

Computer Technician jobs in Virginia

Service Desk Analyst

Everwise Credit Union -
South Bend, IN

Apply Now

Job Details

Full-time

Qualifications

Research
High school diploma or GED

Full Job Description

Job Description:

Position Summary :

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to departmental standard operating procedures. The incumbent will generate reports, conduct research, and provide recommendations for continuous improvement. Additionally, the Analyst plays an active role in the change and problem management process to drive operational excellence.

Primary Responsibilities and Duties:

Service Desk Request Management: Respond to incoming Service Desk requests through multiple channels—including phone, email, messages, ServiceNow, and in-person interactions—adhering to Service Level Expectations.
Ticket Documentation : Accurately document all requests and issues, research, and resolution activities within the Service Desk system to ensure up-to-date records and information.
Issue Resolution: Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering effective solutions to end users.
Configuration and Deployment: Configure, deploy, and troubleshoot computers and other IT equipment for end-users. Ensure that the equipment is set up according to company standards and functions properly before deployment.
Escalation Process: Coordinate seamless hand-offs for Tier 2+ support by escalating issues to the appropriate departments, including specialized IT teams or other functional areas outside of IT, as needed. Ensure efficient follow-through in alignment with Service Desk protocols for prompt resolution.
Communication : Maintain clear, effective communication between end users, Level II support, and management to provide status updates until successful resolution.
Problem Coordination : Act as a liaison between IT resources and impacted users, facilitating communication for issues that affect multiple stakeholders.
Patch Management : Play a critical role in the monthly patch management process by contacting end-users to install updates, directly install updates when needed, and troubleshooting any issues that arise. Track and report on devices that have not been updated, identifying missing patches to ensure a secure and up-to-date environment.

Training Assistance : Assist the Service Desk Manager in training Service Desk staff on Service Desk process, supporting support procedures, and ATM/ITM related issue resolution and escalation practices.
SOP Development : Contribute to the development, maintenance, and continuous improvement of Standard Operating Procedures (SOPs), including documentation related to Service Desk operations and ATM/ITM support processes.
Metrics and Reporting : Monitor Service Desk performance metrics, ATM/ITM operational trends, and service levels. Prepare reports, and provide insights to support operational effectiveness and informed decision-making.
Knowledge Base Management : Lead efforts to develop, maintain, and enhance the Service Desk Knowledge Base including technical documentation, troubleshooting resources, and support materials related to ATM/ITM operations.
Change Management : Participate in change management activities as directed by the Service Desk Manager to support the successful implementation of operational and technology changes impacting Service Desk and ATM/ITM environments.
Problem Management : Identify recurring incidents and trends, including ATM/IM service distributions, assist in root cause analysis, document findings, and collaborate on long-term solutions to improve system stability and service reliability.
ATM/ITM Break/Fix Support Services: Serve as a subject matter expert for ATM operations by monitoring system performance, troubleshooting and escalating hardware, software, and network issues, coordinating with vendors and internal partners, and supporting break/fix activities to minimize downtime and ensure a positive member experience.
Assume additional responsibilities as necessary for the continued growth and advancement of Everwise.

Knowledge/Skills:

Excellent phone etiquette and customer service skills with a professional, courteous approach to support.
Strong written and verbal communication skills, with the ability to clearly explain technical information to non-technical users.
Strong problem-solving and analytical skills, particularly in a fast-paced environment.
Ability to quickly troubleshoot and resolve Tier 1 incidents effectively, managing multiple tasks simultaneously.
Ability to understand complex digital products and services.
Proficiency with Microsoft Office suite (e.g., Word, Excel, Outlook) and iOS operating systems.

Minimum Requirements:

High School Diploma or GED
1+ years of Service Desk, IT support or similar customer support role experience.
1+ years of experience providing member service on digital product and services preferred
Associate degree in Computer Science, Management Information Systems (MIS), Information Technology, or a related field preferred.
CompTIA A+, ITIL Foundation, LeanIT Essentials or relevant certifications are preferred.
Prior experience in a financial institution is preferred.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Apply Now

Refine Your Search

it support specialist jobs in niles, mi

Service Desk Analyst

IT Technician

26-27 Computer Support Technician - Information Technology

26-27 Computer Support Technician

IT Specialist - SonSet Solutions

IT Support Technician

Technical Support Coordinator

Tech Support

Computer Technician

Customer Services Audio/Video Specialist

IT Support Specialist

Printer Hardware Helpdesk Technician - South Bend IN

IT Support Specialist

Customer Services Specialist/Voice Over IP

Network Operations Center Tech (Weekends)

IT Support Specialist I

Computer Support Specialist - IT Support Specialist

IT Field Support Technician_South Bend

Support Technical Representative

IT Help Desk Technician

I want to receive the latest job alert for it support specialist in niles, mi

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected