Top 546 Customer service representative Jobs in Norfolk Va

Part-Time CSR - Flooring (VA Beach, VA)
Romanoff Renovations —Chesapeake, VA
- Part-time
- Construction site
- Computer literacy
- Public speaking
- Paid holidays
- Health insurance
Quick Apply
9d
Member Experience Representative- Bilingual Spanish Preferred
Langley Federal Credit Union —Virginia Beach, VA
- Full-time
- Spanish
- English
- Business development
- Paid holidays
- Loan repayment program
Quick Apply
Customer Service Representative
Busch Vacuum Solutions —Virginia Beach, VA
- $22 - $24 an hour
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
- Paid training
- Health insurance
Quick Apply
Contact Center Supervisor
Canon Info Technology Services —Chesapeake, VA
- $50,020 - $62,000 a year
- Urgently hiring
- Hybrid work
- High school
- Mid-level
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
1d
Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)
SiteOne Landscape Supply —Norfolk, VA
- Full-time
- Inventory management
- Merchandising
- Residential
10d
Customer Service Representative (Auto)
GEICO —Virginia Beach, VA
- $20.65 - $25.81 an hour
- Weekends as needed
- High school diploma or GED
- Entry level
- Paid holidays
- Health insurance
3d
Virtual Receptionist (Work From Home)
Qureos Inc —Virginia Beach, VA
- $32 - $38 an hour
- Full-time
- Microsoft Outlook
- Administrative experience
- Communication skills
- Health insurance
2d
Customer Service Representative/Call Center/Client Support
ADP —Norfolk, VA
- $17.02 - $30.14 an hour
- Overtime
- Hybrid work
- Military
- Writing skills
- 1 year
- Wellness program
- Disability insurance
Customer Service Representative I
Hampton Roads Transit —Norfolk, VA
- $20 an hour
- Overtime
- High school diploma or GED
- Driver's License
- Data entry
Customer Service Representative
ADP —Norfolk, VA
- $17.02 - $30.14 an hour
- Overtime
- Spanish
- Military
- Writing skills
- Wellness program
- Disability insurance
1d
Customer Service Representative
One Hour Heating & Air Conditioning —Virginia Beach, VA
- $15 - $20 an hour
- Weekends as needed
- Mid-level
- US work authorization
- 2 years
- Paid training
- Paid holidays
Quick Apply
Customer Service Agent Part Time
American Airlines —Norfolk, VA
- From $20.23 an hour
- Overtime
- Bilingual
- Background check
- Pass drug screening
- Health insurance
- Dental insurance
1d
Customer Service Representative - Norfolk Crossing
Liberty Military Housing —Norfolk, VA
- $18 - $21 an hour
- Weekends as needed
- Microsoft Excel
- OSHA
- Computer literacy
- AD&D insurance
- Paid holidays
5d
PEC OPH/Patient Engagement Center Advocate
Eye Care Partners Career Opportunities —Norfolk, VA
- $17 an hour
- Evenings as needed
- Remote
- Microsoft Outlook
- Computer literacy
- Writing skills
- Paid training
Quick Apply
8d
Customer Service Representative I
Sentara Hospitals —Virginia Beach, VA
- Full-time
- Remote
- High school diploma or GED
- Travel
- Epic
- 403(b) matching
- Paid parental leave
Quick Apply
Customer Service Representative - Seasonal
Williams-Sonoma Inc. Customer Care Centers —Virginia Beach, VA
- $15 an hour
- Seasonal
- Remote
- Residential
- 1 year
- Communication skills
- Work from home
- Employee discount
3d
Call Center Representative
TechOp Solutions International —Norfolk, VA
- Full-time
- Remote
- Research
- Mid-level
- 3 years
Quick Apply
Customer Service Representative
Sentara Hospitals —Virginia Beach, VA
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Travel
- 403(b) matching
- Paid parental leave
Quick Apply
Customer Service Representative
Multi-Color Corporation —Chesapeake, VA
- $25 - $30 an hour
- Full-time
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
MyLife Advisor II
ADP —Norfolk, VA
- $18.56 - $34.66 an hour
- Full-time
- Military
- Writing skills
- Research
- Wellness program
- Disability insurance
5d

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Part-Time CSR - Flooring (VA Beach, VA)

Romanoff Renovations -
Chesapeake, VA

Quick Apply

Job Details

Part-time
9 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Phone communication
Computer literacy
High school diploma or GED
Driver's License
Driving
Computer skills
Client interaction via phone calls

Full Job Description

Click here (https://player.vimeo.com/video/828469979?h=c9f3fc6bb0&badge=0&autopause=0&player_id=0&app_id=58479) to watch a Day in the Life video for this position!

WHO WE ARE:

Romanoff Renovations is a nationally recognized and awarded provider of flooring installation services for the nations' largest big-box retailer. Established in 1974 and headquartered in Atlanta, GA, Romanoff Renovations has 36 offices located throughout the East and West coasts. We are proud to be named an industry trailblazer in innovation, service, and commitment to the community.

JOB SUMMARY

The Customer Service Representative is responsible for creating and maintaining a positive relationship with customers, installers, office managers and The Home Depot within the designated regions. This role will be responsible for all aspects of customer service through managing work orders and providing day to day support to installation crews and customers. Receives, inventories, and dispatches rolled carpet goods and supplies based on daily production schedule in most cases by operating a forklift. First responder to issues reported by stores, installers, customers, or those found on routine jobsite inspections. The position reports to a Site Operations Manager (SOM).

ESSENTIAL FUNCTIONS:

Monitor flooring installations, act as the liaison between The Home Depot stores, customers, subcontractors, vendors, sales associates, and other personnel.
Assist with maintaining Installation Crews’ Yield Capacity and Settings
Process requests for estimates/HDMS liaison questions and follow up with appropriate personnel
Maintain Installer Engagement, monitor day to day installer flow to ensure delivery of services to customers in a timely manner. Inform customers and installers of any changes or issues with a work order
Work with District Site Operations Managers (DSOM), Site Operations Manager (SOM) or Assistant Site Operations Managers (ASOM) on assistance with Installer recruitment and retention
Train installers on RR systems and processes
Provide customer service assistance to local site operations manager and customers. Take appropriate action to resolve all customer issues in a timely manner
Coordinate receipt of material, installer pick up, and scheduling all work orders
Process Incoming Order Review
Push Schedule Incoming Orders with customers and installers
Maintain Push Schedule Worklist and Aging Report, completing tasks by due dates
Service Tickets: work with the DSOM, SOM and/or ASOM to schedule/coordinate service tickets.
Communicate with customers to set expectations and manage the entire work order process
Assist DSOM, SOM or ASOM with Escalated Tickets
May be required to perform jobsite inspections and/or Store visits whenever necessary
Will require travel to field offices to provide onsite support as needed.
Continue building strong, positive relationships between The Home Depot and Romanoff Renovations
Daily Warehouse duties
Adherence to SOPs
Other duties as assigned

MINIMUM QUALIFICATIONS:

Must have a valid driver’s license, reliable transportation, and possess vehicle insurance.
High School Diploma or Equivalent
Minimum 3 years of relevant experience, primarily in the customer service field
Strong verbal and written communication skills with ability to communicate across all levels of the company
Strong customer service skills, ability to provide a positive and professional experience
Strong telephone skills
Strong computer skills
Ability to travel to field offices, jobsites, and The Home Depot stores

PREFERRED QUALIFICATIONS

Previous customer service experience working in a retail industry, such as The Home Depot or Lowes
Previous experience in residential construction a plus
Background in floor covering installation and understands basic construction

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES

Self-Starter and team player
Comfort with public speaking/teaching
Organized and detail oriented
Ability to multi-task
Ability to show empathy to customers and installers
Strong autonomous performer
Functions with a sense of urgency
Makes decisions with discernment, considering all sides
Ability to read diagrams and installation specs
Familiar with OSHA workplace regulations

PHYSICAL ACTIVITY

Sitting up to 5 hours a day
Constant use of hands to type and write
Stand up to 6 hours a day
Lifting up to 50 pounds, occasionally
Driving a forklift, occasionally. Romanoff Renovations will provide training and certifications as needed

BENEFITS
• Medical, Vision, Dental Insurance
• Bonus Program
• 401k with Company Match
• Paid Holidays
• Personal Time Off
• Earned PTO for Community Service

Romanoff Renovations is an equal opportunity employer and we are committed to maintaining a diverse workforce provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer service representative jobs in norfolk va

Part-Time CSR - Flooring (VA Beach, VA)

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I want to receive the latest job alert for customer service representative in norfolk va

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