Top 7 It support analyst Jobs in North Canton Oh

IT Service Desk Analyst
Babcock & Wilcox Company —Akron, OH
- Remote
- Mid-level
Senior IT User Support Analyst
Kent State University —Kent, OH
- $46,977 - $51,069 a year
- Full-time
- Writing skills
- Research
- Mid-level
12d
Systems Support Analyst-Enterprise
Americhem —Cuyahoga Falls, OH
- Computer Science
- 5 years
- SQL
Quick Apply
Technical Operations Analyst
LeafHome —Hudson, OH
- $65,000 - $75,000 a year
- Full-time
- OSHA
- Mid-level
- 3 years
Quick Apply

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IT Specialist
Trailhead Biosystems Inc. —Beachwood, OH
Clear communicator with both non-technical staff and external technical partners. Manage all software subscriptions across office and lab environments, licenses…
$70,000 - $75,000 a year
Quick Apply
Information Technology Support Technician
Gregory Industries —North Canton, OH
Provide onsite support across both office and manufacturing environments as needed. This position is based at our beautiful new headquarters and includes…
Quick Apply

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IT Service Support Analyst
The Ohio State University —Columbus, OH
Reporting to the Associate Director of Support Services, the IT Service Support Analyst is responsible for installation and configuration of desktop operating…
$26.78 - $34.95 an hour
4h
Service Desk Support Analyst
INFO ORIGIN INC —Columbus, OH
Experience learning and supporting new technologies and tools. Ability to analyze issues systematically, identify root causes, test solutions, and implement…
$30 - $33 an hour
Quick Apply
6h

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it support analyst jobs near north canton oh

IT Service Desk Analyst

Babcock & Wilcox Company -
Akron, OH

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Job Details

Qualifications

Customer communication

Full Job Description

The Service Desk Analyst is the first point of contact for IT support within the organization. This role is responsible for providing timely and effective technical assistance to end-users, resolving incidents, fulfilling service requests, and ensuring a positive customer experience. The ideal candidate is detail-oriented, customer-focused, and skilled in troubleshooting hardware, software, and network issues.

Incident & Request Management

Respond to incoming calls, emails, and tickets in the IT Service Management (ITSM) system.
Diagnose and resolve technical issues related to hardware, software, and network connectivity.
Escalate complex issues to higher-level support teams as needed.

Customer Service

Deliver exceptional customer support with clear communication and empathy.
Keep users informed of ticket status and resolution timelines.
Maintain professionalism and a positive attitude in all interactions.

Technical Support

Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
Support common business applications (e.g., Microsoft 365, collaboration tools).
Assist with password resets, account provisioning, and access management.

Documentation & Knowledge Sharing

Accurately log all incidents and requests in the ITSM system.
Contribute to knowledge base articles and user guides.
Follow established IT policies and procedures.

Continuous Improvement

Follow established IT policies and procedures.
Identify recurring issues and suggest process improvements.
Participate in training sessions to stay current with technology and best practices.

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it support analyst jobs in north canton oh

IT Service Desk Analyst

Senior IT User Support Analyst

Systems Support Analyst-Enterprise

Technical Operations Analyst

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I want to receive the latest job alert for it support analyst in north canton oh

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