Top 144 help desk Jobs in o'fallon il

System Engineer
GadellNet —St. Louis, MO
- $70,000 - $90,000 a year
- 8 hour shift
- Hybrid work
- Google Workspace
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Space Development Agency (SDA) NOC Technician IV
Leidos —Scott AFB, IL
- $50,700 - $91,650 a year
- Full-time
- High school
- 3 years
- High school diploma or GED
8d
Part Time Onsite IT Support
Miles IT —St. Louis, MO
- $30 an hour
- Part-time
- Windows
- In-person
- 1 year
- Flexible schedule
AISR NOC Technician II
Leidos —Scott AFB, IL
- $40,300 - $72,850 a year
- Full-time
- High school
- Mid-level
- High school diploma or GED
14d
TRANSPORT / IP (TRIP) NOC TECHNICIAN
Leidos —Scott AFB, IL
- $40,300 - $72,850 a year
- Full-time
- Microsoft Outlook
- High school
- Mid-level
Help Desk Support Specialist
Secure Data Technologies, Inc. —O'Fallon, IL
- $20 - $24 an hour
- Weekends as needed
- English
- Mid-level
- Windows
- Disability insurance
- Health insurance
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Service Desk - SME
G2IT —O'Fallon, IL
- $70,000 - $75,000 a year
- Mid-level
- Team management
- 4 years
Junior User Support Specialist (Remote Services)
Govcio LLC —St. Louis, MO
- $17.36 - $28.84 an hour
- Full-time
- Hybrid work
- Windows
- High school diploma or GED
- Communication skills
6d
Jr. Helpdesk Technician
Persistent Technology, Inc. —Scott AFB, IL
- Full-time
- HIPAA
- Mid-level
- Microsoft Office
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Customer Technical Support Specialist
SIR solutions —St. Louis, MO
- $19 - $21 an hour
- Full-time
- Remote
- Computer science
- Microsoft Excel
- Microsoft Outlook
Quick Apply
12d
IT Helpdesk Technician I
Utilitra —Edwardsville, IL
- $50,000 - $60,000 a year
- Full-time
- Clean driving record
- Microsoft Outlook
- Office
- Paid parental leave
- Paid holidays
Quick Apply
14d
IT Field Operations Specialist
Keeley Construction —Belleville, IL
- Computer science
- Computer Science
- Construction site
- Opportunities for advancement
Quick Apply
IT Support Technician
Chameleon Integrated Services —Scott AFB, IL
- $40,000 - $55,000 a year
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
Quick Apply
Help Desk Technician
CEDGE, INC. —Scott AFB, IL
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
1d
Junior User Support Specialist (Triage Analyst)
Govcio LLC —St. Louis, MO
- $17.36 - $28.84 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- High school diploma or GED
14d
Support Technician
Chameleon Integrated Services —Scott AFB, IL
- $50,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Windows
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
1d
Executive Communications Team Member
SAIC —Scott AFB, IL
- $80,001 - $120,000 a year
- Full-time
- Microsoft Excel
- Bachelor of Science
- Sanitation
Technical Support Level 2
ArchTech, LLC —East Saint Louis, IL
- $52,000 - $72,000 a year
- Full-time
- Background check
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
IS Support Analyst I
Shriners Children's —St. Louis, MO
- $25.31 - $37.96 an hour
- Full-time
- Computer science
- Computer Science
- HIPAA
Quick Apply
IT Support Specialist 2-3 (Associate/Mid-Level, Friday-Monday)
UNCOMN —Scott AFB, IL
- $50,000 - $70,000 a year
- Full-time
- Computer Science
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance

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help desk jobs near o'fallon il

System Engineer

GadellNet -
St. Louis, MO

Quick Apply

Job Details

Full-time
$70,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Mobile device support
Client rapport building
iOS
Public Cloud
Windows
DHCP
Cloud service support
Computer hardware
Desktop (troubleshooting support)
DNS
Server virtualization
Networking equipment (troubleshooting support)
SAN
Voice over internet protocol (VoIP) configuration
Network security appliance implementation
Telephone systems
VPN management
Network infrastructure management
Server hardware support
Active Directory management
Mobile devices

Full Job Description

GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technical solutions to hundreds of businesses across various markets. We are a family-friendly company and an Equal Opportunity Employer committed to building a creative, growth-oriented, and progressive work environment.

We believe that diverse perspectives strengthen our team and drive innovation, and we are intentional about creating an environment where all employees feel valued, respected, and empowered to bring their full selves to work.

As a Certified B Corporation, we are committed to considering the impact of our decisions on our employees, customers, suppliers, community, and environment. Join us in powering the missions of our team and our clients while making a difference in our communities. We encourage candidates to review our website to learn more about our values and company culture.

About the Position:

GadellNet is looking for skilled and motivated Technical Support Engineers to deliver outstanding customer service and technical expertise through our help desk. You’ll work closely with your PODS team, to field service requests through chat, phone calls and our ticket system to resolve technical issues and ensure an excellent client experience. We are looking for technically competent problem solvers who insist upon excellence from themselves and are great at following processes and procedures to drive efficiency.

GadellNet serves businesses in multiple markets with outsourced technical know-how. Our values - Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die - drive every decision we make.

Responsibilities:

All System Engineers are responsible for the following tasks:

Maintain, troubleshoot, and upgrade computer, server, and network infrastructure across client environments.
Provide advanced technical support and exceptional customer service to clients via phone, email, and chat (Thread).
Collaborate with clients to resolve issues, fulfill service requests, and implement technical solutions.
Resolve complex or escalated technical issues from Service Desk Engineers.
Mentor and assist Service Desk Engineers with technical challenges and troubleshooting.
Support Onsite Engineers by providing advanced technical assistance when needed.
Maintain, create, and update documentation, including configurations, procedures, and knowledge base articles, to ensure accuracy and consistency.
Review and manage assigned support tickets daily, ensuring progress toward resolution in alignment with GadellNet’s Manage to Zero (MTZ) concept.
Accurately manage ConnectWise Calendar to reflect appointments, work time, meetings, and breaks.
Complete daily time entry totaling at least 8 hours per day.
Attend and participate in weekly team huddles, one-on-one meetings with your Lead, and other scheduled meetings.
Participate in an on-call rotation as scheduled.
Meet or exceed quarterly KPIs such as tickets closed per week, average time per ticket, and CSAT scores.
Actively pursue and maintain relevant technical certifications, demonstrating commitment to GadellNet’s “Grow or Die” value.
Work in a hybrid model, combining remote work with required in-office days for those located near a GadellNet office.

Requirements:

At least 3 years of experience working as a System Engineer. (MSP experience preferred) and/or degree in the field of computer science.
At least 3 years of experience utilizing, troubleshooting, researching, and/or fixing the following:

- Desktop systems up to Windows 11
- Server systems up to Windows Server 2025
- Managing Office 365 products or supporting Google G Suite and/or Microsoft Exchange on-premises/Cloud

Microsoft 365 Admin Center
- Entra/AD
- Exchange
- SharePoint
- Intune
- Teams
- Licensing
Microsoft Office Suite

- Supporting Azure hosting and Azure AD
- Microsoft Hyper-V and VMware vSphere

Android and iOS devices
Printers/Scanners
Experience with VoIP Systems (ex: Teams Phone, 3CX, RingCentral, Dialpad)
Deploying and supporting network storage (SAN/NAS)
Proficient in networking, which includes experience with a wide variety of firewalls, switches, (Meraki, Fortinet, SonicWall, Aruba) VPNs (client and site-to-site) and ISPs
Server hardware and software that includes, but is not limited to, Active Directory, DNS, DHCP, RAID

Excellent verbal and written communication skills with a focus on clear technical explanations, active listening, and rapport-building.
Strong analytical, problem-solving, and documentation skills with keen attention to detail.
Ability to effectively prioritize and manage multiple tasks and inbound requests in a fast-paced environment.
Experience working in a team-oriented, collaborative environment.
Ability to work both from a schedule and autonomously.
Ability to conduct research into a wide range of computing issues.
Ability to present ideas in a user-friendly, business-friendly manner.

Desirable Skills:

Proficient in the use of:
- ConnectWise
- DattoRMM
- ITGlue
- Auvik
- Thread
MacOS 13 Ventura and above
Supporting backup and disaster recovery solutions
Experience with scripting or automation
Certifications such as CompTIA Network+, Security+, Microsoft Certified: Azure Administrator Associate, or equivalent vendor certifications

Values:

GadellNet serves businesses in multiple markets with outsourced technical expertise. We are poised for continued growth and looking for team players excited to power missions through technology. At GadellNet, our core values guide our decision-making processes, the overall empowerment of our employees, and the assignment of responsibility within our teams.
Our team members support the values and goals of GadellNet, which fosters a one-of-a-kind service experience for our clients and establishes a culture that attracts and retains the top talent available in our markets.

At GadellNet, we live and celebrate our three core values:

Make an Impact
100% Responsibility 0% Excuses
Grow or Die

Benefits:

GadellNet also offers the following benefits:

Health, vision, and dental insurance

Flexible work environment
Access to mental health services
Employee matching donation program
401k and employer matching

Eligibility to work in the US: GadellNet does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

If this role sounds like the right fit for you, we’d love to hear from you. Even if you don’t meet every qualification, we encourage you to apply - you might be exactly what we need!

#IND

Quick Apply

Refine Your Search

help desk jobs in o'fallon il

System Engineer

Space Development Agency (SDA) NOC Technician IV

Part Time Onsite IT Support

AISR NOC Technician II

TRANSPORT / IP (TRIP) NOC TECHNICIAN

Help Desk Support Specialist

Service Desk - SME

Junior User Support Specialist (Remote Services)

Jr. Helpdesk Technician

Customer Technical Support Specialist

IT Helpdesk Technician I

IT Field Operations Specialist

IT Support Technician

Help Desk Technician

Junior User Support Specialist (Triage Analyst)

Support Technician

Executive Communications Team Member

Technical Support Level 2

IS Support Analyst I

IT Support Specialist 2-3 (Associate/Mid-Level, Friday-Monday)

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