Top 914 Customer service associate (boatoutfitters.com) Jobs in Ocoee, Fl

Customer Service Delivery Manager
Leidos —Orlando, FL
- $107,900 - $195,050 a year
- Full-time
- 5 years
- Supervising experience
- Bachelor's degree
11d
Customer Service Associate
Wawa, Inc. —Ocoee, FL
- $15.50 - $19.25 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Branch Customer Service Associate - PT24
Orange County Library System —Winter Garden, FL
- $17.50 an hour
- Customer service
- Entry level
7d
Processing Clerk
Costco Wholesale Corporation —Orlando, FL
- Research
- Entry level
- AD&D insurance
- Employee stock purchase plan
Branch Customer Service Associate - FT
Orange County Library System —Winter Garden, FL
- $17.50 an hour
- Full-time
- Entry level
5d
Customer Service Representative
North American Learning Institute —Orlando, FL
- $41,600 - $52,000 a year
- Weekends as needed
- Remote
- Spanish
- English
- Communication skills
- AD&D insurance
- Dental insurance
Quick Apply
Call Center Representative
Total Woman Healthcare —Ocoee, FL
- $16 - $18 an hour
- Full-time
- Writing skills
- Data analysis skills
- Analysis skills
- Paid training
- Health insurance
Quick Apply
14d
Customer Service Representative
Clopay Corporation —Orlando, FL
- $20 - $23 an hour
- Full-time
- Computer literacy
- Mid-level
- Residential
Customer Success Specialist I - Orlando Market
R.S. Hughes Company Inc. —Orlando, FL
- $24 - $26 an hour
- Full-time
- ERP systems
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Disability insurance
Quick Apply
Data Entry and Customer Support Specialist
Inland Transport, Inc. —Ocoee, FL
- From $20 an hour
- Full-time
- Basic math
- ERP systems
- Administrative experience
Quick Apply
Customer Service Representative
ThompsonGas LLC —Orlando, FL
- $24 - $25 an hour
- Weekends as needed
- Pass drug screening
- Mid-level
- Office
- Paid parental leave
- Disability insurance
Quick Apply
Customer Service Representative
Motion Industries (MOT) —Winter Garden, FL
- Full-time
- Computer literacy
- High school diploma or GED
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
6d
Remote Client Agent – Work From Home | Training Provided
The Gainey Agency —Orlando, FL
- Remote
- Sales
- Customer service
- Computer literacy
- Opportunities for advancement
- Flexible schedule
Quick Apply
Clerk-Call Center
PRWT Services, Inc. —Ocoee, FL
- Full-time
- Mentoring
- Entry level
- Commercial
- Opportunities for advancement
Quick Apply
Student Outreach Specialist - 100% Remote
IonTuition —Orlando, FL
- From $17.50 an hour
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Member Services Agent
RUE GILT GROUPE —Orlando, FL
- $18 an hour
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Customer Service Associate
Roses/Roses Express/Maxway/Bills Dollar/Super Dollar/Bargain Town/Super 10 —Orlando, FL
- Part-time
- Merchandising
- High school diploma or GED
- Organizational skills
Quick Apply
Customer Experience Representative
CHEP —Orlando, FL
- $61,680 - $80,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- English
- Mid-level
- Health insurance
- Retirement plan
Customer Service Associate I
Family Dollar —Ocoee, FL
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative (CSR)
Infin Moving —Orlando, FL
- $18 - $28 an hour
- Full-time
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
Quick Apply
14d

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Customer Service Delivery Manager

Leidos -
Orlando, FL

Apply Now

Job Details

Full-time
$107,900 - $195,050 a year
11 days ago

Qualifications

Performance monitoring
Labor law compliance
Financial forecasting
Managing technical support teams
Customer communication
Managerial strategic planning
Data center experience
Customer relationship building
Managing teams in a customer support role
Labor dispute resolution
Employee grievance management
Large-scale organizational change management
Employment law
IT budget management
Frontline customer support management
Managing clients in a customer support role
IT infrastructure
Union relations
Schedule management
Key Performance Indicators
Supervising experience
Operational risk mitigation
Customer relationship management
Leading team collaboration initiatives
Business operations
Managing business operations budgets
Cross-functional team management
Cross-functional communication

Full Job Description

Description

Join Our Team

Are you a strategic leader who thrives in a complex, matrixed environment? Passionate about supporting NASA's mission through exceptional customer service and operational excellence? Join our team as a Customer Service Delivery Manager (CSDM) supporting our NASA customer.

In this mission-critical leadership role, you will oversee service delivery across assigned NASA Centers, ensuring operational excellence, customer satisfaction, financial performance, and compliance with contractual commitments. You will build trusted customer relationships, lead high-performing teams, drive continuous improvement, and foster positive labor-management partnerships while supporting NASA's evolving mission.

Primary Responsibilities

Provide strategic leadership for customer service delivery, ensuring services meet mission objectives, contractual requirements, and Service Level Agreements (SLAs).
Serve as the primary customer relationship manager, partnering with NASA leadership, the AEGIS PMO, and internal stakeholders to deliver exceptional customer service and operational performance.
Lead customer reviews, governance meetings, and executive briefings while identifying opportunities to improve services and expand customer value.
Drive operational excellence through IT Service Management (ITSM) best practices, process improvement, performance metrics, automation, and continual service improvement initiatives.
Lead solution development activities, including customer requirements, proposals, ROMs, RFP responses, contract modifications, and service enhancements.
Manage project budgets, forecasts, labor utilization, schedules, risks, and contract compliance while monitoring operational performance through key performance indicators.
Identify and mitigate operational, financial, technical, and service delivery risks while leading organizational change and service transition initiatives.
Lead, coach, mentor, and develop Customer Service Representatives (CSRs) and Technicians, promoting employee engagement, accountability, and succession planning.
Foster positive labor-management relationships by administering collective bargaining agreements, employee relations, grievance resolution, performance management, and just cause principles while ensuring compliance with the National Labor Relations Act (NLRA) and other applicable labor laws.
Build collaborative partnerships across engineering, operations, and program management organizations, serving as the escalation point for customer issues and critical incidents.

Basic Qualifications

Bachelor's degree and at least five years of leadership experience, or an equivalent combination of education and experience.
Experience leading customer-facing teams within a complex enterprise IT or service delivery environment.
Demonstrated success managing customer relationships, operational performance, financial accountability, and cross-functional teams.
Strong leadership, strategic planning, analytical, organizational, and problem-solving skills.
Excellent written and verbal communication skills, including executive-level presentations and customer engagement.
Experience managing budgets, forecasts, labor utilization, schedules, risks, and performance metrics.
Knowledge of enterprise IT infrastructure, network services, data centers, wireless technologies, and change management practices.
Experience with collective bargaining agreements, grievance administration, labor-management relations, and application of just cause principles.
Working knowledge of the National Labor Relations Act (NLRA) and Unfair Labor Practices (ULPs).
Ability to independently lead multiple priorities in a dynamic, customer-focused environment.

Preferred Qualifications

Three to five years supervising union-represented employees.
ITIL, PMP®, SAFe®, or comparable professional certifications.
Experience supporting NASA or other Federal Government programs.
Knowledge of NASA missions, enterprise IT environments, and service delivery operations.

Additional Requirements

Ability to travel to NASA Centers as needed.
Ability to support occasional after-hours operational activities and critical incidents.
Ability to obtain and maintain any required government security clearance or Public Trust.

What You'll Bring

You are a collaborative, mission-driven leader who excels at building customer relationships, leading diverse teams, solving complex challenges, and driving operational excellence. You bring sound judgment, executive presence, and a passion for delivering innovative, customer-focused solutions that advance NASA's mission.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

July 16, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $107,900.00 - $195,050.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Apply Now

Refine Your Search

customer service associate (boatoutfitters.com) jobs in ocoee, fl

Customer Service Delivery Manager

Customer Service Associate

Branch Customer Service Associate - PT24

Processing Clerk

Branch Customer Service Associate - FT

Customer Service Representative

Call Center Representative

Customer Service Representative

Customer Success Specialist I - Orlando Market

Data Entry and Customer Support Specialist

Customer Service Representative

Customer Service Representative

Remote Client Agent – Work From Home | Training Provided

Clerk-Call Center

Student Outreach Specialist - 100% Remote

Member Services Agent

Customer Service Associate

Customer Experience Representative

Customer Service Associate I

Customer Service Representative (CSR)

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