Help Desk Technician
FLATLAND HOLDINGS LLC —Midland, TX
- Computer Science
- Research
- Mid-level
Quick Apply
3d
Help Desk Technician I
Ranger Energy Services —Midland, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Desktop Specialist
Computer Transition Services, LLC —Midland, TX
- From $20 an hour
- Full-time
- Research
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
8d
PT IT Customer Service Technician
MIDLAND COLLEGE —Midland, TX
- $15.50 an hour
- Extended hours
- Classroom
- Clean driving record
- Office
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Odessa, TX
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply

Related jobs to explore

Based on your search for help desk technician

Service Desk Technician
Targa Resources —Midland, TX
The Deskside Support Technician provides hands-on, onsite technical support to users across multiple company locations, with a strong focus on traveling by…
9d
Help Desk Technician
FLATLAND HOLDINGS LLC —Midland, TX
To be successful in this role, you must be genuinely hands-on, comfortable owning problems from start to finish, and able to communicate clearly with both…
Quick Apply
3d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
Quick Apply
IT Help Desk Technician II
Western Partitions, Inc. —Columbus, OH
Monitor the help desk queue and assess priority of incoming tickets. Associates degree in Information Systems, Computer Science, or related field of study OR…
$60,000 - $72,000 a year
Quick Apply
8d

Show more jobs in cities nearby

I want to receive the latest job alert for help desk technician in odessa, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk technician jobs near odessa, tx

Help Desk Technician

FLATLAND HOLDINGS LLC
Midland, TX

Quick Apply

Job Details

3 days ago

Qualifications

IT user and group management
Software deployment
Hardware maintenance
Computer hardware
Desktop (troubleshooting support)
Computer management
Azure AD
Networking equipment (troubleshooting support)
UEM
System deployment
VPN management
Desktop administration
Automation tools
Intune
IT department experience
Ticketing system technical support

Full Job Description

Help Desk Technician (Level 2/3)

RK Main – Midland, TX 79707

Category: Information Technology

We are looking for a hands-on Level 2/3 Help Desk Technician to be a go-to technical resource for our entire organization. In this role you’ll do a bit of everything — supporting users day to day, tackling the tougher problems that come your way, and owning our ticketing system end to end. You’ll be the person who keeps support organized, responsive, and moving, while also digging into complex systems and network issues when they come up.

Primary Responsibilities

Serving as a hands-on point of support for users across the company, in person, over the phone and email.
Owning and administering the ticketing system — triaging, prioritizing, assigning, and tracking tickets from open to resolution
Resolving a wide range of hardware, software, network, and account issues, and escalating or researching the complex ones through to a fix
Performing root-cause analysis on recurring problems and implementing lasting solutions
Supporting and troubleshooting Windows Server, Active Directory, and Microsoft 365 / Entra ID, and other Microsoft Admin portals
Troubleshooting network connectivity (TCP/IP, DNS, DHCP, VPN, Wi-Fi) across corporate and field locations
Handling endpoint setup, imaging, patching, and device management (e.g., Intune/MDM)
Building and maintaining documentation, knowledge-base articles, and support procedures
Using scripting/automation (PowerShell or similar) where it helps reduce manual work
Tracking support trends through the ticket system and suggesting improvements to tools and processes
Experience with VoIP and router rollouts
Traveling to company locations as needed to service systems, hardware, and network

Equipment

What Makes This Role a Fit

To be successful in this role, you must be genuinely hands-on, comfortable owning problems from start to finish, and able to communicate clearly with both technical and non-technical users. You should be organized enough to keep a ticket queue running smoothly while still enjoying the technical, in-the-weeds work.

Requirements

3+ years of hands-on IT support experience across a range of users and issues
Experience owning or administering a ticketing/ITSM system
Working knowledge of Windows Server, Active Directory, and Microsoft 365 / Entra ID
Solid networking fundamentals (TCP/IP, DNS, DHCP, VPN) and multi-site troubleshooting ability
Comfort with endpoint deployment, Intune, Autopilot, and device management
Strong communication skills and a user-oriented, level-headed approach
Willingness to travel to locations to service systems, hardware, and network equipment

Preferred Qualifications

Associate’s or Bachelor’s degree in IT, Computer Science, or a related field
Scripting/automation experience (PowerShell, Python, or Bash)
AI experience Claude and Replit
Azure environment
Certifications such as CompTIA A+, Network+, Security+, or Microsoft (Azure/M365)

If you are interested in this position, please apply at rksupply.net/careers

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Quick Apply

Refine Your Search

help desk technician jobs in odessa, tx

Help Desk Technician

Help Desk Technician I

Desktop Specialist

PT IT Customer Service Technician

Now Hiring IT and Telecom Field Technicians

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for help desk technician in odessa, tx

Explore jobs in more locations

Help Desk Technician (Level 2/3)

Primary Responsibilities

What Makes This Role a Fit

Requirements

Preferred Qualifications

Job Seeker Tools

Employer Tools

Browse

Stay Connected