Top 22 Director of room operations Jobs in Ohio

Director of Room Operations
Marriott International, Inc —Cleveland, OH
- $101,000 - $133,350 a year
- Full-time
- Hotel
- Bachelor's degree
- Food service experience
Director of Sales
Campbell Place —Bellefontaine, OH
- From $80,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
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Executive Assistant to the Office of the Vice President for University Advancement
Bowling Green State University —Bowling Green, OH
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
MRO Operations Assistant
OnFlight, Inc. —Cincinnati, OH
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid parental leave
- Health insurance
Quick Apply
2d
Executive Assistant - Administration - Zanesville - Full Time
MVHC —Zanesville, OH
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Health savings account
Quick Apply
Administrative Assistant - Part Time
North Central Ohio ESC —Mansfield, OH
- Part-time
- Computer literacy
- English
- Office
Director of Sales
Taylor Place —Findlay, OH
- From $80,000 a year
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
Quick Apply
Executive Assistant and Office Operations
FAMICOS FOUNDATION INC —Cleveland, OH
- $55,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Office
- Senior level
Director of Sales | Dublin AC Hotel
Dublin AC —Dublin, OH
- Weekends as needed
- Spanish
- English
- Hotel
Quick Apply
Assistant Director of Housekeeping
Hilton Cincinnati Netherland Plaza —Cincinnati, OH
- Mid-level
- Hotel
- High school diploma or GED
Quick Apply
6d
Program Assistant-Physician Assistant Program
Ohio Dominican University —Columbus, OH
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Medical office experience
Quick Apply
12d
Executive Housekeeper
Dreamscape Hospitality —Columbus, OH
- Weekends as needed
- Mid-level
- Microsoft Office
- 3 years
Quick Apply
Front Office Mgr. - InterContinental Hotel and Conference Center Cleveland
InterContinental —Cleveland, OH
- $57,000 a year
- Weekends as needed
- Writing skills
- Basic math
- Mid-level
Rooms Division Supervisor
Hocking College —Nelsonville, OH
- $18 an hour
- 18 years or older
- Inventory management
- Mid-level
Quick Apply
Department Assistant 2
Case Western Reserve University —Cleveland, OH
- $19.32 an hour
- Full-time
- School experience
- Customer service
- Office
- Travel reimbursement
- Health insurance
8d
Central - Regional Sales Manager 1
Fives Landis Corp. —Cincinnati, OH
- $75,000 - $90,000 a year
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Housekeeping Manager
OTH Hotels Resorts —Youngstown, OH
- $46,000 - $50,000 a year
- Weekends as needed
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
12d
Housekeeping Manager
DoubleTree by Hilton Youngstown Downtown —Youngstown, OH
- $46,000 - $50,000 a year
- Weekends as needed
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
12d
Food and Beverage Manager
The Delta by Marriott —Toledo, OH
- From $20 an hour
- Full-time
- No education required
- Hotel
- In-person
Quick Apply

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Director of Sales
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Director of Room Operations

Marriott International, Inc -
Cleveland, OH

Apply Now

Job Details

Full-time
$101,000 - $133,350 a year

Qualifications

Customer communication

Full Job Description

Additional InformationRelocation Assistance Available
Job Number26078288
Job CategoryRooms & Guest Services Operations
Location1515 W 3rd St, Cleveland, Ohio, United States, 44113
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $101,000 - $133,350 annually
Bonus Eligible: Y

JOB SUMMARY

Functions as the strategic business leader of the property's Rooms Operations. Areas of responsibility include Front Office, , Recreation/Health Club and Housekeeping. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms Operations meet the brand’s standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates and provides a return on investment to the owner and Marriott International.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Profitability

Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

Analyzes service issues and identifies trends.

Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals

Monitors Rooms operations sales performance against budget.

Reviews reports and financial statements to determine Rooms operations performance against budget.

Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.

Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams

Champions the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.

Develops systems to enable associates to understand guest satisfaction results.

Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience

Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

Responds to and handles guest problems and complaints.

Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities

Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

Ensures associates are treated fairly and equitably.

Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).

Fosters associate commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates.

Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

Solicits associate feedback, utilizes an “open door policy” and reviews associate satisfaction results to identify and address associate problems or concerns.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

director of room operations jobs in ohio

Director of Room Operations

Director of Sales

Executive Assistant to the Office of the Vice President for University Advancement

MRO Operations Assistant

Executive Assistant - Administration - Zanesville - Full Time

Administrative Assistant - Part Time

Director of Sales

Executive Assistant and Office Operations

Director of Sales | Dublin AC Hotel

Assistant Director of Housekeeping

Program Assistant-Physician Assistant Program

Executive Housekeeper

Front Office Mgr. - InterContinental Hotel and Conference Center Cleveland

Rooms Division Supervisor

Department Assistant 2

Central - Regional Sales Manager 1

Housekeeping Manager

Housekeeping Manager

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