Top 85 Tech support Jobs in Omaha, Ne

Regional IT Support Specialist
Dial Senior Living —Omaha, NE
- $75,000 - $80,000 a year
- Full-time
- Mid-level
- Windows
- 3 years
- AD&D insurance
- Health insurance
Quick Apply
4d
Manager, IT Support
Airlite Plastics Co. —Omaha, NE
- Full-time
- 5 years
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
Data Center Support Technician
H5 Data Centers —La Vista, NE
- $20 - $21 an hour
- Part-time
- Mid-level
- Windows
- Organizational skills
Quick Apply
CNC Machinist - Technical Customer Support
Productivity Inc —La Vista, NE
- $30 - $37 an hour
- Monday to Friday
- Hybrid work
- Computer literacy
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Technician
Miller Electric Company —Omaha, NE
- From $22 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
11d
Customer Success Associate
Orion Advisor Solutions —Omaha, NE
- $20.67 - $29.57 an hour
- Full-time
- Hybrid work
- Salesforce
- Office
- High school diploma or GED
- Paid parental leave
- Loan repayment program
Platform Support Associate
Orion Advisor Solutions —Omaha, NE
- $20.67 - $29.57 an hour
- Full-time
- Hybrid work
- Salesforce
- Office
- High school diploma or GED
- Paid parental leave
- Loan repayment program
Technical Support Representative
Orion Advisor Solutions —Omaha, NE
- $20.67 - $29.57 an hour
- Full-time
- Hybrid work
- Salesforce
- Mid-level
- Office
- Paid parental leave
- Loan repayment program
Technical Product Support - EdTech
Securly —Omaha, NE
- $24.00 - $26.44 an hour
- Overtime
- Remote
- School experience
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Customer Experience Representative
Orion Advisor Solutions —Omaha, NE
- $20.67 - $29.57 an hour
- Full-time
- Hybrid work
- Salesforce
- Mid-level
- Office
- Paid parental leave
- Loan repayment program
SCITLS Client Services Support Specialist
General Dynamics Information Technology —Offutt AFB, NE
- $28.05 - $37.95 an hour
- Full-time
- 7 years
- Mid-level
- High school diploma or GED
- Paid holidays
- 401(k) matching
SCITLS Help Desk Technician III
General Dynamics Information Technology —Offutt AFB, NE
- $26.44 - $35.78 an hour
- Full-time
- 5 years
- High school diploma or GED
- Senior level
- Paid holidays
- 401(k) matching
SCITLS Help Desk Technician III
General Dynamics Information Technology —Offutt AFB, NE
- $26.44 - $35.78 an hour
- Full-time
- 5 years
- High school diploma or GED
- Senior level
- Paid holidays
- 401(k) matching
SCITLS Client Services Support Specialist
General Dynamics Information Technology —Offutt AFB, NE
- $28.05 - $37.95 an hour
- Full-time
- 7 years
- Mid-level
- High school diploma or GED
- Paid holidays
- 401(k) matching
IT Support Specialist
TFL INC —Omaha, NE
- Google Workspace
- Ability to lift 50 pounds
- Organizational skills
- Health insurance
- Dental insurance
Omaha Skyline Support Tech
Heartland ABA —Omaha, NE
- $21 - $30 an hour
- Part-time
- No experience needed
- Children
- Home Health
- Paid training
- On-the-job training
Quick Apply
IT Support Specialist
RDG Planning & Design —Omaha, NE
- Research
- Mid-level
- Office
Division IT Support-Omaha
D.R. Horton —Omaha, NE
- Overtime
- Mid-level
- Office
- Bachelor's degree
- Employee stock purchase plan
- Disability insurance
9d
Support - Elementary IT - District Wide
Westside Community Schools —Omaha, NE
- $19.85 an hour
- Full-time
- Google Workspace
- Computer literacy
- Mid-level
Corporate Technical Support Associate
AMCON Distributing Company —Omaha, NE
- $31 - $32 an hour
- Computer science
- Computer Science
- Computer literacy
Quick Apply

I want to receive the latest job alert for tech support in omaha, ne

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

tech support jobs near omaha, ne

Technical Support Specialist jobs in Omaha, NE

IT Support jobs in Omaha, NE

IT Support Specialist jobs in Omaha, NE

Customer Success Manager jobs in Omaha, NE

Desktop Support Technician jobs in Omaha, NE

Technical Support jobs in Omaha, NE

Technical Support Representative jobs in Omaha, NE

Data Center Technician jobs in La Vista, NE

Support Associate jobs in Dallas, TX

Hr Associate jobs in New York, NY

Support Associate jobs in Winchester, KY

Support Associate jobs in Solomons Island, MD

Support Associate jobs in Philadelphia, PA

Inova Patient Access Associate jobs in Virginia

Associate Degree In Sociology jobs in Texas

Direct Support Professional jobs in Salt Lake City, UT

Technical Support Specialist jobs in Palm Beach Gardens, FL

Technical Writer jobs in Texas

Technical Theatre jobs in Indiana

Technical Support Specialist jobs in Celebration, FL

Regional IT Support Specialist

Dial Senior Living -
Omaha, NE

Quick Apply

Job Details

Full-time
$75,000 - $80,000 a year
4 days ago

Benefits

AD&D insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program
Prescription drug insurance

Qualifications

Optimizing workflow processes
Desktop computer repair
Customer communication
AI use case identification
Confidential information handling
Property management tools
Smartphone (troubleshooting support)
Wireless networking
Tooling
Microsoft Power Automate
Team leadership
iOS
Process improvement
Windows
Printer (troubleshooting support)
Network infrastructure
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Networking equipment (troubleshooting support)
Technical customer support for office equipment
macOS
AI-driven automation
Desktop administration
Peripheral hardware support
Ticketing system technical support
802.11 (Wi-Fi)
Mobile devices

Full Job Description

Dial is the place to love the way you work. Our team members get the opportunity to serve and learn from some of the most knowledgeable seniors. Our residents will become your family as we seek to infuse happiness into the lives of those we serve daily. You will make a difference at Dial by not only adding years to resident's lives, but life to their years.

Position Overview

The Regional IT Support Specialist is a field-based, customer-facing IT generalist role supporting approximately six communities. Reporting to the Corporate Director of IT, this position is accountable for inventorying and resolving technology issues across assigned communities, managing tickets in Zendesk, providing hands-on endpoint and basic network support, and building strong partnerships with community leadership, residents, and staff.

This is an evolving role with solid growth potential. After an initial stabilization phase, the Specialist will help design, pilot, and rollout of a Resident Technology Support Program. The role also includes identifying and helping implement practical agentic AI and automation solutions to improve efficiency for staff and enhance technology experiences for residents. The ideal candidate combines strong technical troubleshooting breadth, outstanding interpersonal skills (especially with seniors and non-technical users), organizational discipline for multi-site work, and a forward-looking mindset toward automation and service innovation.

Essential Job Responsibilities:

Conduct comprehensive on-site IT inventories and audits at each assigned community: hardware assets (desktops, laptops, printers, peripherals, mobile devices), network infrastructure (Wi-Fi, switches, guest/secure networks), software in use, pain points, and recurring issues.
Maximize current technology utilization with the local systems at each location.
Create, triage, resolve, and document Zendesk tickets for community-reported issues; establish clear escalation paths to Corporate IT and track Service Level Agreements.
Provide hands-on, on-site and remote support for staff endpoints, printers, basic networking/Wi-Fi troubleshooting, Microsoft 365, and common business applications.
Document current-state processes, identify quick wins, and draft SOPs and knowledge base articles.
Build strong relationships with community leadership team and frontline team members; understand unique workflows and resident populations at each site.
Support any existing resident technology requests on an ad-hoc basis while the formal program is designed.
Help to develop service catalog, pricing model (e.g., one-time move-in packages billed to resident statement or family, hourly support packages, monthly support subscriptions), and recommendations with community operations.
Create resident-facing onboarding checklists and satisfaction feedback mechanisms.
Train and upskill select community team members to handle first-level resident tech questions, with clear escalation to the Regional Specialist.
Identify high-volume, repetitive tasks and create documentation for self service support and resolution.
Contribute to broader Dial technology strategy as a field subject-matter expert; participate in vendor evaluations, standards development, and cross-community projects.
Mentor and develop any future regional or community-level tech support resources.

Experience, Knowledge, Skills, and Abilities Required:

3+ years of progressive, hands-on IT support experience, with at least 1 year in multi-site, field, or regional support roles
Exceptional interpersonal skills, active listening, empathy, and the ability to explain technical concepts in plain language.
Proven leadership, people management, influencing and motivating skills and the ability to manage complex issues.
Maintain confidentiality of verbal and written information pertaining to residents, community operations and personnel.
Ability to travel across regional geography to support communities and attend various meetings.
Comfortable working independently across multiple sites with minimal direct supervision.
Strong organizational skills for managing travel, tickets, documentation, and competing priorities.
Prior work in senior living, assisted living, healthcare, hospitality, or other customer-intensive, multi-location environments is strongly preferred.
Demonstrated success supporting non-technical users (especially older adults or families) with patience and clarity
Strong troubleshooting across Windows/macOS endpoints, printers, mobile devices (iOS/Android), Wi-Fi/networking basics, Microsoft 365, and common peripherals.
Comfortable learning new systems quickly (Yardi, LifeLoop, Zendesk, etc.)
Not expected to be a deep infrastructure or cybersecurity specialist—the role partners closely with Corporate IT for escalation.
Curiosity and demonstrated ability to identify practical applications for agentic AI, automation tools (e.g., Zendesk AI features, Microsoft Power Automate, no-code agents), and process improvement. Not a developer role, but someone who can “see the automation opportunity” and help pilot solutions.

Education and Certifications

CompTIA A+ (strongly recommended); CompTIA Network+ or equivalent networking fundamentals; ITIL Foundation or Zendesk-specific training a plus

Perks & Benefits:

Birthday & anniversary PTO
Tuition Assistance
Double pay on holidays
PTO accrual on DAY 1
Referral Bonus
Loyalty Incentive
Employee Recognition Program
Pay Advance Program
Medical and Prescription Drug Insurance including Dental and Vision
Basic Term Life/AD&D
401k

Pay: $75,000.00 - $80,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: Hybrid remote in Omaha, NE 68106

Quick Apply

Refine Your Search

tech support jobs in omaha, ne

Regional IT Support Specialist

Manager, IT Support

Data Center Support Technician

CNC Machinist - Technical Customer Support

Desktop Support Technician

Customer Success Associate

Platform Support Associate

Technical Support Representative

Technical Product Support - EdTech

Customer Experience Representative

SCITLS Client Services Support Specialist

SCITLS Help Desk Technician III

SCITLS Help Desk Technician III

SCITLS Client Services Support Specialist

IT Support Specialist

Omaha Skyline Support Tech

IT Support Specialist

Division IT Support-Omaha

Support - Elementary IT - District Wide

Corporate Technical Support Associate

I want to receive the latest job alert for tech support in omaha, ne

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected