Okanogan County Community Action Council is an equal opportunity employer
POSITION ANNOUNCEMENT
Title: Temporary LIHEAP Specialist
Job Location: 424 S. 2nd. Ave., Okanogan, WA 98840
Description: Seeking a motivated individual to fill our Temporary LIHEAP Specialist position.
OCCAC Mission: Leading a revolt on poverty through education, empowerment, and engagement.
OCCAC Values: Integrity. Accountability. Advocacy. Community.
Okanogan County Community Action Council is seeking a Temporary LIHEAP Specialist to help expand our impact and deepen our connection with the communities we serve. This role is perfect for someone who believes in the power of grassroots engagement and wants to be part of a mission that truly matters.
If you are passionate about making a difference, driven by purpose, thrive in a collaborative environment, if you believe that kindness is a superpower, if you’re able to manage documentation and follow procedures accurately, and if you have dreams of being part of something bigger than yourself then we want to hear from you!
Take the next step in your career and join a team that’s building stronger, healthier communities—one person at a time.
Wages: The starting range is $20.19 – $22.73 per hour as a non-exempt employee. The salary range is $20.19 - $26.35 per hour. Wage is based on knowledge, skills, and experience.
How to Apply: Submit a cover letter, resume, and OCCAC application to: Okanogan County Community Action Council, Attn: HR, P.O. Box 1067, Okanogan, WA 98840, or email to [email protected]. Visit our website at www.occac.com for the OCCAC application.
Application Deadline: First review Friday, August 28, 2026. This position is open until it is filled.
Position Summary:
The LIHEAP Specialist will perform routine tasks of data and file management nature as needed to ensure the efficient operation of The LIHEAP program. This position includes entry level up to complete competency on all file requirements and training as noted.
The LIHEAP Specialist position is supervised by and accountable to the Weatherization and Energy Program Manager.
Essential Duties and Responsibilities:
The essential functions include, but are not limited to the following:
Provide intake, assessments, and customer service for all LIHEAP clients.
Gather information and documentation required to determine client household eligibility for LIHEAP assistance and non-governmental funding sources.
Perform processes with accuracy and adherence to program regulations.
Mail, print, copy, scan, and fax LIHEAP transmittals daily.
Maintain an organized filing system of client files and other necessary documentation.
Prepare and generate reports according to established deadlines.
Assist in program outreach efforts and represents the agency at community events.
Provide excellent customer service and maintain confidentiality of client information.
Perform general filing, photocopying, typing as needed.
Enter client data into agency centralized database as well as required program databases.
Maintain working understanding of program and grant requirements to ensure positive monitoring results.
Attend agency related training as required.
Perform other duties and/or projects as assigned by the Weatherization and Energy Program Manager.
Minimum Qualifications (Knowledge, Skills, and Abilities):
Experience: Minimum: Entry Level
Education: Highschool Diploma/GED
Preferred knowledge: Nonprofit organizational and demonstrated understanding of low-income culture. Technologically savvy and comfortable navigating and learning new technology systems.
Skills:
Proficiency in Microsoft Word, Excel, and Outlook, and time-tracking.
Strong communication and interpersonal skills
Strong organizational and detail-oriented skills
Abilities:
Bilingual (English/Spanish) desired
Ability to work on a team
Ability to perform accurate, timely detailed work under deadlines
Ability to type and competency in Microsoft Office programs
Ability to use and maintain client management systems
Willingness & ability to travel on agency business
Valid Washington Auto Insurance coverage
Valid Washington State driver’s license with acceptable driving record
Pre-Employment Requirements:
At OCCAC, we are committed to maintaining a safe and responsible workplace. All applicants are subject to background checks and must successfully complete a preemployment urine analysis (UA) prior to hiring.
Physical Demands:
Sitting: Administrative staff typically spend a significant amount of time sitting at a desk or workstation to perform their duties.
Computer Use: Regular use of computer systems and office equipment is common, requiring proficiency in typing, data entry, and use of software applications.
Phone Communication: Handling phone calls and possibly prolonged periods of talking on the phone.
Filing and Organization: Occasionally involves lifting or carrying files or boxes of documents, though typically not heavy lifting.
Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.
Office Setting: Administrative staff usually work indoors in a climate-controlled office environment.
Noise Levels: The office environment can vary in noise levels, ranging from quiet work areas to more active and interactive settings.
Collaboration: Interaction with colleagues, supervisors, and occasionally clients or visitors is typical, requiring good interpersonal and communication skills.
Work Hours: Generally, follow standard office hours, though occasional overtime or flexibility may be required depending on the organization's needs.
Additional Considerations:
Ergonomics: Awareness of ergonomic practices for desk setup and posture to minimize strain or injury.
Multitasking: Ability to manage multiple tasks and priorities efficiently in a fast-paced environment.
Confidentiality: Often required to handle sensitive information and maintain confidentiality.
Professionalism: Maintaining a professional demeanor and appearance is usually expected.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
OCCAC Values:
Integrity:
We treat the community members we serve with humanity, compassion, and excellent customer service no matter the circumstances they are facing.
We do what we say we will do. Promises made, promises kept.
We actively cultivate an environment of trust and honesty.
We are dependable, knowledgeable, and honest in our daily work.
Accountability:
We do our work with high quality and transparency.
We are flexible and adaptable to meeting community needs.
We actively listen and are open to feedback and improvement.
We take responsibility for our mistakes and learn from them.
Advocacy:
We ensure that the people and communities most affected by poverty are visibly leading our work.
Our diverse community is represented in our staff and the services we provide.
We help navigate and fight against bureaucracy and systems that are inequitable and keep people in poverty.
Community:
We pitch in when there is a need for our community, clients, and coworkers, to support their success.
We actively listen to our community members, so they feel heard and have a voice.
We have empathy for people in need and help them catch a break. Everyone deserves a chance.
We work closely with partner organizations to strengthen our impact.
We welcome energetic conversations across diverse perspectives and challenge each other respectfully by focusing on the idea and not the person.
We uplift each other and make each other laugh
To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.
Job Types: Full-time, Temporary
Pay: $20.19 - $22.73 per hour
People with a criminal record are encouraged to apply
Work Location: In person
