Top 135 It technician Jobs in Orlando Fl

Customer Support Specialist
PASSUR Aerospace —Orlando, FL
- $75,000 - $100,000 a year
- Full-time
- Word processing
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
Information Technology Assistant
Bernard Nickels & Associates —Lake Mary, FL
- $18 an hour
- Overtime
- Background check
- Office
- Administrative experience
- Health insurance
Quick Apply
Junior IT Systems Specialist
ServiceTec —Orlando, FL
- $40,000 - $45,000 a year
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
8d
IT Help Desk Technician
Enterfusion —Orlando, FL
- $48,000 - $65,000 a year
- Full-time
- Azure
- Office
- Windows
- Disability insurance
- Health insurance
Quick Apply
Field Service Tech, Assoc
Orlando Health —Orlando, FL
- Weekends as needed
- High school diploma or GED
- Entry level
23h
Support Technician – Level 1 - 2 (Remote/Virtual)
Magic Memories USA LLC —Orlando, FL
- $24 - $26 an hour
- Urgently hiring
- Windows
- High school diploma or GED
- Analysis skills
- Referral program
Quick Apply
IT Technician I
SeaWorld Parks & Entertainment —Orlando, FL
- $20 an hour
- Part-time
- Basic math
- Windows
- High school diploma or GED
5d
Help Desk Assistant, Crayola Experience
Crayola LLC —Orlando, FL
- Part-time
- English
- Ability to lift 50 pounds
- Children
- Health insurance
- 401(k)
13d
Desktop Support Technician I
AmTrust Financial Services, Inc. —Maitland, FL
- $19 - $28 an hour
- Overtime
- Mid-level
- Children
- Travel
- Health insurance
- Dental insurance
IT Service Desk Support Technician - Hybrid
KATMAI —Orlando, FL
- $20.75 - $25.00 an hour
- Full-time
- Computer science
- Computer Science
- English
- AD&D insurance
- Paid holidays
5d
IT Support Desk Technician - Level 1
Tech Rage IT —Longwood, FL
- From $19.50 an hour
- Overtime
- Background check
- Office
- High school diploma or GED
- Mileage reimbursement
- Health insurance
Quick Apply
19h
Help Desk Technician I
Dr. Phillips Center for the Performing Arts —Orlando, FL
- Part-time
- Microsoft Excel
- English
- SharePoint
8d
IT Support Specialist
Tavistock US —Orlando, FL
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
1d
Service Desk Technician Level 2 - Orlando, FL (on-site)
AssistRx —Orlando, FL
- $22 - $27 a year
- Full-time
- Background check
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
6d
IT Support Technician
Livetrends Design Group LLC —Apopka, FL
- Full-time
- Computer Science
- Computer literacy
- Writing skills
- Mileage reimbursement
- Health insurance
Quick Apply
Computer Analyst
Ninth Judicial Circuit of Florida —Orlando, FL
- From $26.43 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
- Paid holidays
- Dental insurance
Junior System Administrator & Helpdesk Technician
Empire Management Group, Inc. —Kissimmee, FL
- Computer science
- Computer Science
- Office
Quick Apply
11d
IT Support Engineer L1
Brenntag North America LLC —Orlando, FL
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Paid parental leave
- Health insurance
Quick Apply
12d
MSP Level 2 Technician
TeamLogic IT, Winter Park, FL —Winter Park, FL
- $23 - $33 an hour
- Weekends as needed
- Hybrid work
- Computer science
- Azure
- Computer Science
- Paid holidays
- Paid time off
Quick Apply
Technical Consultant - Patient Monitoring (Field: East Central FL)
Philips —Orlando, FL
- $29 - $45 an hour
- Overtime
- Computer Science
- Hospital
- Customer service
- Health savings account
- Employee stock purchase plan
12d

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Customer Support Specialist

PASSUR Aerospace -
Orlando, FL

Quick Apply

Job Details

Full-time
$75,000 - $100,000 a year
1 day ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

SQL databases
Word processing
Spreadsheets
UNIX
Equipment diagnostics
SQL
Electrical experience
Attention to detail
Problem-solving
Hardware support
Project management software
Adaptability
Customer support
CRM system proficiency
Productivity software
Cabling
Mechanical knowledge
Debugging
Ticketing system technical support
Data analysis software

Full Job Description

PASSUR Aerospace, Inc. is a global leader in digital operational excellence for the aviation industry, delivering predictive analytics and decision support technology that improve customers’ operational performance. The company focuses on helping airlines, airports, and related stakeholders optimize efficiency, reliability, and on-time performance. PASSUR’s solutions turn complex operational data into actionable insights that support better decision-making in fast-paced environments. Team members collaborate with industry partners and internal experts to build tools that address real-world aviation challenges. The organization values innovation, customer focus, and a commitment to continuous improvement in aviation operations.

Role Description

This position is responsible for managing customer interactions across various channels; resolving customer issues promptly and effectively; analyzing customer feedback to inform business improvements; and collaborating with internal teams to enhance customer satisfaction.

Duties and Responsibilities

Proactively monitors customer’s product and data delivery experiences across various channels, devices, and touchpoints, and takes action when appropriate.
Investigates issue reports with flight tracks and flight status by correlating the information provided with raw inputs, characteristics and limitations of surveillance methods such as ADS-B and SWIM, and business rules, and responds to the customer or escalates with technical team as necessary.
Collaborates with the technical, product, and sales teams to enhance customer services.
Identifies customer needs and takes proactive steps to maintain positive experiences.
Responds to customer queries in a timely and effective manner, via phone, email, or other platforms.
Performs thorough analysis of customer inquiries using internal and external tools and provides this analysis to customers.
Assumes full ownership of customer issues. When appropriate, creates tickets in PASSUR’s ticketing system, ensures tickets are assigned to the appropriate technical team leads and manages the lifecycle of these tickets to ultimate resolution, handling all follow up communications with internal team members and external customers.

Performs product tests, evaluates after-sales and support services, and facilitates improvements.

Update user guides with key product information and features.
Shares customer feedback with customer experience team lead and commercial team members.
Responsible for end user training on PASSUR software and hardware solutions as assigned by Customer Experience team lead; building training agendas and creating training materials.
Programs and deploys PASSUR hardware devices for customers, both new and support of existing hardware.
Sends maintenance and outage notifications to PASSUR’s customer base following the process outlined by Customer Experience lead.
Develops role related competency required to support the product portfolio and customer base.
Ability to work with flexible schedules and availability to be on-call outside normal business hours.
Performs other related duties assigned by management.

Qualifications

Bachelor's Degree (BA/BS) from four-year college or university, or two years of related experience and/or training, or equivalent combination of education and experience.

Technical skills required

Word Processing, Spreadsheet and Presentation Software
Technical Ticket Management Software
Project Management Software
Experience with Linux/UNIX
Ability to write and modify scripts in Bash, Perl, Python is preferred
Familiarity with SQL

Other skills required

At least 2 years' experience as a customer experience specialist, or a similar customer support role.
Experience in gathering and interpreting customer experience information.
Proficiency in MS Office, as well as CX and CRM software such as Hubspot
Exceptional interpersonal skills and a client-centered approach.
Great organizational and time management abilities.
Ability to work independently.
Superb communication, collaboration, and problem-solving skills.
Familiarity with the aviation industry is desired.

Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: Remote

Quick Apply

Refine Your Search

it technician jobs in orlando fl

Customer Support Specialist

Information Technology Assistant

Junior IT Systems Specialist

IT Help Desk Technician

Field Service Tech, Assoc

Support Technician – Level 1 - 2 (Remote/Virtual)

IT Technician I

Help Desk Assistant, Crayola Experience

Desktop Support Technician I

IT Service Desk Support Technician - Hybrid

IT Support Desk Technician - Level 1

Help Desk Technician I

IT Support Specialist

Service Desk Technician Level 2 - Orlando, FL (on-site)

IT Support Technician

Computer Analyst

Junior System Administrator & Helpdesk Technician

IT Support Engineer L1

MSP Level 2 Technician

Technical Consultant - Patient Monitoring (Field: East Central FL)

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