Top 4 Help desk technician, level 1 managed services desk Jobs in Paducah Ky

Help Desk Technician, Level 1 - Managed Services Desk
Kalleo Technologies —Paducah, KY
- $16 - $20 an hour
- Weekends as needed
- Windows
- High school diploma or GED
- Computer networking
- Health insurance
- Dental insurance
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HARDY INDUSTRIES —Paducah, KY
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Help Desk Technician, Level 1 - Managed Services Desk

Kalleo Technologies -
Paducah, KY

Quick Apply

Job Details

Full-time
$16 - $20 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Live chat
Teamwork
Windows
High school diploma or GED
Computer networking
Windows Server administration
Associate's degree
Technical Proficiency
Information Technology

Full Job Description

Who We Are

Kalleo Technologies provides managed IT support to organizations across healthcare, marine transportation, and local government, managing thousands of endpoints nationwide to keep our clients secure, connected, and productive. As we continue to grow, we are seeking dedicated professionals who bring strong problem-solving skills, adaptability, and a collaborative mindset to our team.

Position Summary

As a Level 1 Help Desk Technician, you will serve as the first point of contact for our clients, playing a critical role in ensuring their technology operates smoothly and reliably. This position requires strong communication skills, technical aptitude, and a commitment to documentation and process excellence within a 24/7 service environment.

Key Responsibilities

Respond to incoming support requests via phone, email, and chat, gathering relevant information to accurately diagnose and resolve client issues
Create clear, detailed service tickets that support efficient resolution and seamless handoffs between shifts
Provide first-level troubleshooting and support for common issues, including password resets, account administration, application errors, connectivity problems, patch management, and backup verification
Monitor client systems proactively, responding promptly to alerts or outages and escalating issues as appropriate to maintain uptime and client confidence
Follow documented processes and procedures while exercising sound judgment in situations that require flexibility or critical thinking
Maintain thorough, accurate documentation to ensure continuity of service across all shifts
Collaborate with team members to support knowledge-sharing, client satisfaction, and continuous improvement in service delivery

Required Qualifications

High School Diploma or GED
CompTIA A+ / Network+ certification (or equivalent training)
Demonstrated experience with Windows 10/11, Microsoft 365, and fundamental networking concepts
Minimum of one year of experience in a help desk or technical support role, or comparable education/certification
Strong verbal and written communication skills with a customer-focused approach
Availability to work 12-hour fixed shifts (day or night) on the Panama Schedule, including weekends and holidays

Preferred Qualifications

Associate's degree in Information Technology or a related field
Experience supporting Windows Server environments and domain administration
Demonstrated ability to manage ticketing, monitoring, and troubleshooting responsibilities effectively during extended shifts
Strong track record of detailed, consistent documentation to support shift continuity

Distinguishing Attributes

A solutions-oriented mindset with the ability to adapt when issues fall outside standard procedures
A collaborative approach to knowledge-sharing and team success
A genuine interest in professional development through ongoing training and certification
Demonstrated reliability, consistency, and accountability, particularly under pressure

Benefits

401(k) retirement plan
Health, dental, and vision insurance
Paid time off

Job Type: Full-Time
Work Location: In Person

Recruitment Fraud Alert: Kalleo Technologies is aware of individuals impersonating our recruiting team using the unauthorized domain kalleocareers.net. Kalleo does not employ Robert Yates, does not recruit from that domain, and will never send applicants a check to purchase equipment. Official recruiting communications will come only through our verified Indeed account or an @kalleo.net email address. Suspicious communications should be forwarded to [email protected].

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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help desk technician, level 1 managed services desk jobs in paducah ky

Help Desk Technician, Level 1 - Managed Services Desk

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