Top 26 Help desk support Jobs in Palm Desert, Ca

IT Support Services II - Help Desk
Courser —Palm Desert, CA
- $65,000 - $71,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Health insurance
Entry Level IT Help Desk Technician
Southwest Networks, Inc. —Palm Desert, CA
- $18 - $25 an hour
- Full-time
- Customer service
- Office
- Windows
- Health insurance
- 401(k)
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IT Specialist
St Johns Community Health —Indio, CA
- $30 - $33 an hour
- Full-time
- Mid-level
- Office
- Java
- 403(b) matching
- Paid holidays
Quick Apply
Tech Support III Specialist
Desert Oasis Healthcare —Palm Springs, CA
- $27.66 - $34.64 an hour
- Full-time
- 6 years
- Windows
- High school diploma or GED
Sr. Network Engineer (On Site) (36598)
Agua Caliente Casinos —Rancho Mirage, CA
- Weekends as needed
- Computer science
- Computer Science
- 5 years
3d
Sr. Network Engineer (On Site) (36598)
Agua Caliente Casino • Resort • Spa —Rancho Mirage, CA
- Weekends as needed
- Computer science
- Computer Science
- 5 years
3d
Member Experience Manager
EōS Fitness —Palm Desert, CA
- $19.90 - $21.90 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
Quick Apply
Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)
MEC Energy Services, LLC —United States
- Full-time
- Background check
- Microsoft Access
- Mid-level
Quick Apply

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IT Specialist
St Johns Community Health —Indio, CA
This role involves troubleshooting and resolving technical issues both hardware and software in nature. Utilize IT Enterprise Systems such as Endpoint Central,…
$30 - $33 an hour
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Entry Level IT Help Desk Technician
Southwest Networks, Inc. —Palm Desert, CA
CompTIA A+ certification (required or in progress). Provide technical support for desktops, laptops, mobile devices, and printers.
$18 - $25 an hour
Quick Apply

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Customer Service Representative - Bilingual Preferred
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
$23.39 an hour
2d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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IT Support Services II - Help Desk

Courser -
Palm Desert, CA

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Job Details

Full-time
$65,000 - $71,000 a year

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Gym membership
Life insurance

Qualifications

Enterprise software
Incident management software
Customer support ticket management
Ticketing system technical support

Full Job Description

Who we are
COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.

IT Support Services II-Help Desk

We are seeking a skilled IT Support Services II to join our dynamic IT team. The ideal candidate will have extensive experience in providing technical support and troubleshooting for various IT systems, software, and hardware. This role requires the ability to handle more advanced technical issues, mentor junior staff, and contribute to IT projects and initiatives. Key Responsibilities: • Advanced Technical Support: Provide second-tier support for hardware, software, and network-related issues escalated from junior team members, ensuring timely resolution. • System Administration: Assist in the administration and management of IT systems, including servers, workstations, and cloud environments. • Troubleshooting: Diagnose and resolve complex technical issues across a variety of platforms, including Windows, macOS, Linux, and mobile devices. • User Support: Respond to service requests from users, providing exceptional customer service and ensuring a positive user experience. • Documentation: Maintain comprehensive documentation of IT support processes, troubleshooting steps, and system configurations for knowledge sharing and future reference. • Mentorship: Assist in training and mentoring junior IT support staff, providing guidance on best practices and technical skills. • IT Projects: Participate in IT projects, such as software deployments, system upgrades, and network enhancements, ensuring projects are completed on time and within scope. • Monitoring and Maintenance: Monitor IT systems and networks for performance and security, proactively identifying and resolving potential issues. • User Account Management: Manage user accounts, permissions, and access rights within various systems and applications. • Incident Reporting: Track and report on incident trends, root causes, and resolutions to help improve IT services and support processes.
Key Qualifications: • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). • 3-5 years of experience in IT support or system administration, preferably in a corporate environment. • Strong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applications. • Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations. • Familiarity with helpdesk and ticketing systems (e.g., ServiceNow, JIRA, Zendesk). • Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently. • Strong communication skills, with the ability to explain technical concepts to non-technical users. Preferred Experience: • Experience with ConnectWise • Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). • Experience with cloud services (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V). • Knowledge of IT security practices and data protection regulations.

What we do for you
At COURSER we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.

Benefit Highlights

Competitive benefits package, including medical, dental, vision, and life insurance
401k match
Flexible PTO
10 Holidays including your Birthday and a Floating Holiday!
Gym reimbursement
Amazon Prime reimbursement
40 Hours for Volunteer Time
Paid Maternity and Paternity leave
Paid certifications
Learning and development programs

Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.

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help desk support jobs in palm desert, ca

IT Support Services II - Help Desk

Entry Level IT Help Desk Technician

IT Specialist

Tech Support III Specialist

Sr. Network Engineer (On Site) (36598)

Sr. Network Engineer (On Site) (36598)

Member Experience Manager

Epic Healthy Planet Analyst II

Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)

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