Central Scheduling Coordinator
Panhandle Pediatric Dentistry
Panama City, FL
Full-Time | $17.00–$19.00 per hour
About the Position
Panhandle Pediatric Dentistry is seeking a dependable, positive, and customer-service-focused Central Scheduling Coordinator to support our busy, multi-location pediatric dental practice.
This is an office-based position that involves making and receiving phone calls throughout the day. While you will communicate directly with patients and families by phone, this is not a patient-facing front desk position.
It is also not a traditional scripted call center role. Our Central Scheduling team functions as an extension of the front office and plays an important role in patient access, scheduling, communication, and the day-to-day operations of the practice.
Punctuality and dependable attendance are essential to this position. Our patients, providers, and other team members depend on the Central Scheduling team being available and ready to work as scheduled.
What You'll Do
- Make and receive a high volume of patient and parent/guardian calls throughout the workday
- Schedule and coordinate appointments across multiple practice locations
- Assist callers with scheduling questions and general practice information
- Route calls and messages to the appropriate departments, including insurance and IV/OR scheduling
- Verify Medicaid and designated insurance plans as assigned
- Maintain accurate patient, scheduling, and communication documentation
- Communicate professionally with patients, families, providers, and internal team members
- Help resolve scheduling concerns while maintaining a calm, helpful, and solutions-focused approach
- Follow established scheduling procedures and workflows consistently
- Support the practice by helping maintain efficient and accurate schedules across locations
Our Ideal Candidate
Our ideal candidate understands that reliability, punctuality, attendance, and attitude matter just as much as technical ability.
You may be a great fit if you:
- Show up on time and consistently maintain dependable attendance
- Have a positive, professional attitude
- Enjoy helping people and providing excellent customer service
- Are comfortable spending the majority of your workday making and taking phone calls
- Can remain patient, friendly, and professional during difficult or high-volume conversations
- Communicate clearly and confidently over the phone
- Can manage multiple priorities without sacrificing accuracy
- Pay close attention to details
- Follow established processes and procedures
- Take ownership of your responsibilities and follow through
- Work well as part of a team
- Can maintain focus in a structured, fast-paced office environment
Experience
Strongly Preferred:
- Previous dental office experience
- Dental scheduling or front office experience
- Medical or healthcare office experience
- High-volume customer service experience
- Experience scheduling appointments by phone
Additional Preferred Experience:
- Fuse
- Dentrix Ascend
- Insurance verification
- Medicaid verification
A strong customer service background is important. Candidates with significant customer service and scheduling experience may be considered even if their dental experience is limited.
Bilingual English/Spanish is a plus.
What Success Looks Like
This is a high-accountability position. Successful Central Scheduling Coordinators are:
- Reliable and punctual
- Consistent in their attendance
- Positive and professional
- Accurate and detail-oriented
- Comfortable on the phone throughout the day
- Able to communicate effectively with a wide variety of personalities
- Calm under pressure
- Able to move efficiently from one call or task to the next
- Willing to ask questions and learn
- Receptive to coaching and feedback
- Focused on providing a positive experience for every caller
We are not looking for someone whose goal is simply to "get through the calls." We are looking for someone who can listen, communicate, solve problems, and help patients and families navigate scheduling with professionalism and care.
Schedule
Monday–Thursday: 8:00 AM–4:30 PM
Friday: 8:00 AM–1:30 PM
This is a set, predictable schedule, and employees are expected to be present, punctual, and ready to work at their scheduled start time.
Work Environment
- In-office position
- Not patient-facing in person
- Significant phone communication throughout the workday
- High-volume scheduling and customer service environment
- Structured workflows and established processes
- Collaborative team environment
- Fast-paced with a strong emphasis on accuracy and follow-through
Compensation
$17.00–$19.00 per hour, based on relevant experience.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Before You Apply
This position may be a good fit for you if you:
- Have dental, medical office, scheduling, or significant customer service experience
- Understand that dependable attendance and punctuality are job requirements
- Enjoy communicating with people by phone
- Are comfortable making and receiving calls throughout the day
- Have a positive attitude and professional communication style
- Prefer a structured environment with clear expectations
- Can handle a fast pace without sacrificing accuracy or customer service
This position may not be the right fit if you:
- Are looking for a patient-facing front desk position
- Do not enjoy spending a significant portion of the day on the phone
- Prefer a highly flexible or unstructured work environment
- Have difficulty maintaining consistent attendance or arriving on time
- Become easily frustrated by repetitive phone communication or high call volume
The hiring process for this position is being managed by Purciarele Group, allowing Panhandle Pediatric Dentistry to remain focused on providing excellent care and service to its patients and families.
Qualified candidates will be invited to participate in a short Zoom pre-interview with Purciarele Group to discuss their experience, availability, and understanding of the position.
Please do not contact Panhandle Pediatric Dentistry directly regarding the status of your application. All hiring-related communication will be handled through Purciarele Group.
Equal Opportunity Employment
Panhandle Pediatric Dentistry is an equal opportunity employer and is committed to maintaining a workplace free from discrimination. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other classification protected by applicable federal, state, or local law.
Work Location: In person
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
