Top 14 Desktop support Jobs in Panama City, Fl

Journeyman Computer User Support Specialist (Help Desk Support)
BRS —Tyndall AFB, FL
- $52,000 - $60,000 a year
- Full-time
- 5 years
- Mid-level
- Windows
- Profit sharing
- Paid holidays
Junior Support Engineer (IT)
Central Moloney —Panama City, FL
- Full-time
- Computer science
- Azure
- Oracle
Quick Apply
NMCI/NGEN Support Administrator
AERMOR LLC —Panama City, FL
- Full-time
- Research
- Mid-level
- Office
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Panama City, FL
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule

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Junior Support Engineer (IT)
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Journeyman Computer User Support Specialist (Help Desk Support)

BRS -
Tyndall AFB, FL

Apply Now

Job Details

Full-time
$52,000 - $60,000 a year

Benefits

Profit sharing
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Desktop computer repair
Network troubleshooting
Laptop (troubleshooting support)
Windows
Desktop (troubleshooting support)
Remote access software
Productivity software
IAT
Desktop administration
Hardware diagnostics
IAT Level II
Peripheral hardware support
Ticketing system technical support

Full Job Description

Eagle Integrated Services (EIS) is seeking a Journeyman Computer User Support Specialist (Help Desk Support).
The Journeyman Computer User Support Specialist is a skilled, hands-on technical professional responsible for providing comprehensive Tier 1 and Tier 2 technical support to end-users. They serve as a primary point of contact for troubleshooting and resolving hardware, software, and network connectivity issues. Working under the general supervision of a senior specialist or Help Desk lead, they independently handle a wide variety of incidents and service requests, applying established procedures and their technical knowledge to restore service for users efficiently. This role is crucial for maintaining user productivity and satisfaction across the organization.
1. Typical Task List
Incident Response and Troubleshooting

Serve as a primary point of contact for receiving, logging, and tracking all user-reported technical issues via phone, email, or ticketing system.
Diagnose and resolve a wide range of Tier 1 and Tier 2 technical issues, including hardware faults, software errors, and network connectivity problems.
Utilize remote support tools to troubleshoot and resolve user issues in a timely manner.

System Installation and Configuration

Install, configure, and deploy new computer systems using standard system images.
Install and configure approved software applications and ensure proper functionality.
Set up and configure peripheral devices, such as printers, monitors, and docking stations.

User Support and Account Management

Assist users with common tasks, including password resets, email configuration, printer setup, and access to network drives.
Perform basic user account management in Active Directory, such as unlocking accounts and resetting passwords.
Provide guidance and basic training on standard hardware and software.

Escalation and Documentation

Escalate complex incidents requiring administrator-level access or specialized knowledge to the appropriate Tier 3 teams.
Contribute to the IT knowledge base by creating and updating technical documentation, user guides, and troubleshooting procedures.
Document troubleshooting steps and resolutions clearly and accurately in the IT Service Management ticketing system.

3. Minimum Qualifications / Requirements
Experience: A minimum of three (3) to five (5) years of hands-on experience in an IT help desk or desktop support role.

Demonstrated experience troubleshooting a wide range of hardware and software issues in a professional environment.

Certifications (Baseline):

Must possess a current CompTIA Security+ CE certification (or higher) to meet DoD 8140 requirements for IAT Level II.

Certifications (Computing Environment - Desired):
A relevant industry certification is desired. Examples include:

CompTIA A+
CompTIA Network+
Microsoft 365 Certified: Modern Desktop Administrator Associate

Security Clearance: Must possess and maintain a SECRET security clearance.

Technical Skills:

Proficiency with Microsoft Windows operating systems (Windows 10/11) and the Microsoft Office 365 suite.
Strong hardware troubleshooting skills for PCs, laptops, and common peripherals.
Solid understanding of basic networking concepts (TCP/IP, DNS, DHCP).
Experience with Active Directory for user account management.
Experience using IT Service Management (ITSM) ticketing systems (e.g., ServiceNow, Remedy) and remote desktop tools.
Excellent customer service, communication, and problem-solving skills.

EIS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.

Apply Now

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desktop support jobs in panama city, fl

Journeyman Computer User Support Specialist (Help Desk Support)

Junior Support Engineer (IT)

NMCI/NGEN Support Administrator

Seasonal, Operations Technical Specialist (Part Time)

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