Top 2 Desktop support specialist Jobs in Paola, Ks

Information Specialist II
Miami County Kansas —Paola, KS
- $28.21 - $30.75 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health savings account
- Health insurance
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7d
Desktop Support Specialist
Stanley David and Associates —Olathe, KS
- $50,000 - $85,000 a year
- Full-time
- Mid-level
- 4 years
- Communication skills
- Health insurance
- 401(k)
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2d

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Information Specialist II

Miami County Kansas -
Paola, KS

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Job Details

Full-time
$28.21 - $30.75 an hour
7 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Paid time off
Parental leave
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Vendor relationship building
Driver's License
Computer hardware
Remote access software
Desktop administration
Mobile devices

Full Job Description

Purpose & Scope:

The Information Technology Specialist II provides advanced technical support and troubleshooting for the County's end-user devices, applications, network infrastructure, and audio/visual systems. This position is responsible for diagnosing and resolving complex technical issues, supporting endpoint management and technology deployments, and ensuring reliable, secure, and efficient IT operations. The Specialist II maintains technical documentation, manages technology assets throughout their lifecycle, and assists with infrastructure projects, system upgrades, and cybersecurity initiatives. Working independently and collaboratively, this role serves as a key technical resource for county staff while delivering responsive customer service and recommending continuous improvements to technology services and processes.

Essential Duties:

Provide onsite, deskside, telephone, and remote technical support for desktops, laptops, mobile devices, printers, peripherals, audio/visual systems, and related technologies.
Track, prioritize, and resolve service requests while maintaining accurate records of support activities, resolutions, and system changes.
Diagnose, troubleshoot, and resolve hardware, software, network, connectivity, server communication, and user-access issues; escalate unresolved or critical issues as appropriate.
Support and maintain network infrastructure, endpoint devices, and system connectivity to ensure reliable technology operations.
Perform endpoint management activities, including device provisioning, imaging, patch management, system updates, configuration, and compliance monitoring.
Administer software licensing, user accounts, and access permissions in accordance with established policies and procedures.
Coordinate with third-party vendors and service providers to resolve hardware, software, and technology service issues.
Create and maintain technical documentation, user guides, knowledge base articles, and standard operating procedures.
Maintain accurate inventory records and oversee the lifecycle of technology assets, including deployment, replacement, decommissioning, and disposal.
Ensure compliance with county IT policies, cybersecurity standards, and acceptable use requirements.
Identify recurring technical issues, process gaps, and operational risks; recommend and implement improvements to enhance reliability, security, and efficiency.

Other Duties:

Assist with infrastructure projects, system upgrades, technology implementations, and countywide technology rollouts.
Participate in the evaluation, testing, and deployment of new technologies and services.
Perform other duties as assigned by the IT Director.

Education & Work Experience:

Minimum 3 years of deskside (end-user) support experience, required
Minimum 1 year of network support experience, required
Network+, Sec+ or similar certification, preferred
High school diploma or GED
Valid driver’s license

Knowledge, Skills, Abilities:

Knowledge of Microsoft Windows operating systems, Microsoft 365, Microsoft Entra ID, Active Directory, and service desk/ticketing systems.
Skill in providing effective technical support and customer service to users with varying levels of technical proficiency.
Skill in installing, configuring, supporting, and troubleshooting desktop computers, laptops, mobile devices, printers, peripherals, audio/visual equipment, and related technologies.
Knowledge of hardware, software, endpoint, network, and connectivity troubleshooting techniques.
Knowledge of network infrastructure and services, including TCP/IP, DNS, DHCP, switching, routing, wireless networking, and related technologies; experience with Cisco and Aruba environments preferred.
Knowledge of endpoint management, workstation imaging, software deployment, patch management, user account administration, access control, and remote support tools.
Knowledge of cybersecurity principles and technologies, including multi-factor authentication (MFA), endpoint protection, firewalls, and proxy services.
Knowledge of print management systems, printer servers, and telephony/VoIP systems preferred.
Skill in diagnosing, troubleshooting, and resolving complex hardware, software, network, and system issues.
Ability to analyze technical issues, determine appropriate solutions, and exercise sound independent judgment.
Ability to interpret and apply technical documentation, policies, procedures, and security standards.
Knowledge of IT asset lifecycle management and IT service management principles; ITIL experience preferred.
Skill in maintaining accurate technical documentation and support records.
Skill in organizing and prioritizing work, managing multiple assignments, and meeting deadlines.
Skill in communicating technical information clearly and effectively, both verbally and in writing.
Ability to establish and maintain effective working relationships with employees, vendors, and service providers.
Ability to maintain confidentiality and appropriately handle sensitive information.
Ability to learn and adapt to new technologies, systems, and business requirements.

Pay: $28.21 - $30.75 per hour

Benefits:

Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

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desktop support specialist jobs in paola, ks

Information Specialist II

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