POSITION OVERVIEW:
The Facility Specialist is tasked with keeping the interior and exterior of the Crocker Campus clean and orderly for clients, staff, partners and community members. The Crocker Campus is a comprehensive service hub offering a full suite of harm reduction service and programming, medical and mental health care, respite beds, free laundry and showers, volunteer and employment opportunities, and a broad array of extracurricular programming via a network of community partners. An individual with demonstrated experience with facility management, the Facility Specialist will be an expert in the maintenance, operation, and upkeep of the Crocker Campus. Additionally, this role will serve as a point of contact for co-located partners when facilities issues arise at the campus.
This position performs heavy cleaning duties, such as power washing, collection and safe disposal of hazardous waste, cleaning bathrooms, client program spaces, staff offices, sweeping/mopping floors, washing walls and glass, sanitizing high-contact surfaces, dealing with maintenance emergencies and collecting and removing rubbish from inside the program as well as from the courtyard, sidewalk and street in front of the building. Duties may include moving office furniture and boxes, performing routine maintenance activities, notifying management of need for larger-scale repairs. This role requires working outdoors at least 50% of the time. Standing, lifting, bending, loading and unloading supplies required on a daily basis.
PRINCIPAL DUTIES & RESPONSIBILITIES:
- General cleaning of the interior and exterior of the Crocker Campus ensuring it is clean, organized and properly maintained; conducts frequent area beautification sweeps and maintenance cleaning/sanitizing throughout the day.
- Power washing exterior courtyard, sidewalk and building entryways daily or as needed.
- Vacuum, sweep, and mop floors.
- Clean and stock communal restrooms.
- Dust furniture and scrub surface clean.
- Cleans up spills with appropriate equipment.
- Change light bulbs and batteries for general program space lighting as well as wayfinding and emergency/exit lights.
- Ensure all access and fire doors are functioning optimally and secured per protocol during operating hours and at close of business.
- Perform basic landscaping to outdoor areas of the Crocker Campus; liaise with external partners for major landscaping needs.
- Moving and lifting boxes. Receiving and helping with large deliveries.
- Works with contract cleaning services and other external vendors when necessary.
- Collects and disposes of trash and other debris both inside and outside the building and along the street.
- Maintain trash, recycling and hazardous waste disposal area is clean, orderly and safe to access.
- Conduct regular and thorough ground clean-up of discarded syringe litter and other discarded drug use paraphernalia throughout the courtyard, along the street, under cars, in garden beds, per agency protocols. (all training provided)
- Ensure all cleaning supplies and equipment are adequately stocked and in good working order.
- Maintain supply and equipment room ensuring it is clean and orderly at all times.
- Serve as the primary point of contact for Crocker Campus staff and co-located partners to resolve specialized problems (spills, hazards, outages, HVAC or plumbing issues etc.).
- Identify and report to Supervisors and/or Managers possible repairs; perform minor repairs.
- Collaborate and communicate with HHCLA’s Facilities Team regarding major plumbing, electrical, HVAC and other repair needs.
- Inform staff of planned and unplanned Facilities work and serves as the primary point of contact during emergencies.
- Coordinate with Program Directors and Director of Operations to conduct annual fire drills at the Crocker Campus and ensure all fire safety equipment is present and functioning optimally.
- Continually monitor the exterior of the building to ensure client safety, checking for signs of overdose or other distress; maintains unobstructed and clear sidewalks throughout the campus; regularly collects trash and debris and services trash cans.
- Implement and consistently practice harm reduction, trauma-informed care, housing first, and integrated care interventions.
- Engage in relationship building and establish rapport with Crocker Campus clients.
- Participate in overdose prevention and reversal interventions according to HHCLA protocols (all training provided).
- Escort clients from the street or within the courtyard to the Drop-in Center or to other campus programs for additional care and services as needed.
- Able to serve a diverse vulnerable client population and communicate effectively in a culturally competent manner that promotes favorable interaction with managers, co-workers and others.
- Deescalate conflicts and set clear, consistent boundaries by maintaining a friendly but professional relationship with clients.
- Receive and respond to inquiries, concerns, and complaints regarding areas of responsibility; Triage complaints in a timely and solutions focused manner.
- Understand that the Facility Specialist role is an outward facing position where program ambassadorship and building partnerships with neighbors and community stakeholders is a priority.
- Able to work in a multi-disciplinary team environment, utilizing professional, open and respectful communication. Works collaboratively and respectfully with co-workers and co-located partners at the Crocker Campus using a democratic, team-based model toward the achievement of daily tasks and the broader mission of the Crocker Campus.
- Ensure performance management standards are met through ongoing supervision, addressing barriers as they arise.
- Maintain client records according to HIPAA and adheres to all client confidentiality requirements and standards.
- Comply and maintain familiarity with agency and program policies and procedures and other applicable regulations.
- Attend and participate in supervision, staff meetings, trainings, conferences, workshops, and special projects to promote professional development.
- Model HHCLA approach, mission, and core values in all communication, correspondence, community events, coalitions, and advocacy efforts.
- Complete tasks in a timely manner with minimal supervision.
- Report to work on time and maintains reliable and regular attendance.
- Other duties as assigned.
QUALIFICATIONS & SKILLS:
Education and Work Experience:
High school diploma, GED or at least 3 years of experience in a related field.
Knowledge and Skills:
- Computer literate (basic working knowledge of Microsoft Word, Excel, and Outlook and data/electronic records).
- Good communication skills and detail-oriented.
- Ability to manage your time efficiently.
- Work well when supervisors are not present
- Handle basic maintenance, building repairs, cleaning, and other janitorial work.
- Basic math skills.
- Able to work safely with a variety of cleaning supplies.
- Able to use basic cleaning equipment.
- Experience working with culturally diverse communities and vulnerable populations
- Ability to effectively present information and respond to questions from clients, office personnel, other employees, and the public.
- Ability to work in fast-paced, high-energy environment.
- Ability to define problems and use critical thinking skills to identify solutions.
- Ability to work independently and with others – including other employees, clients, and members of the public -- in face-to-face and telephonic contexts.
- Ability to multi-task, establish priorities and manage time, meet deadlines, and perform duties under time constraints.
- Ability to be flexible and adapt to changing work demands.
- Maintain a high level of concentration and attention to detail for extended periods of time.
- Ability to respond effectively to sensitive inquiries or concerns.
- Maintain a high level of ethical and professional standards in accordance with agency policies.
CERTIFICATES, LICENSES, REGISTRATIONS:
- Must possess a valid California Driver’s License.
PREFERRED:
- Experience with HVAC, plumbing, electrical and building maintenance an asset.
- OSHA 10 and/or OSHA 30.
- Bilingual in Spanish and English, preferred but not required
Job Type: Temporary
Pay: $25.00 - $30.00 per hour
People with a criminal record are encouraged to apply
Ability to Commute:
- Los Angeles, CA 90012 (Required)
Ability to Relocate:
- Los Angeles, CA 90012: Relocate before starting work (Preferred)
Work Location: In person
