Top 731 Customer service Jobs in Peekskill, Ny

Customer Solutions Expert
Grit PPO —Croton-on-Hudson, NY
- $41,000 - $52,000 a year
- Weekends as needed
- Spanish
- English
- High school diploma or GED
- Paid training
- Paid parental leave
Quick Apply
3d
Client Success Representative
Tri State Gate —Bedford Hills, NY
- $20 - $25 an hour
- Full-time
- Office
- In-person
- Entry level
- Paid holidays
- Health insurance
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4d
Office Assistant/Dispatcher
Brenmar inc —Mount Kisco, NY
- $23 - $26 an hour
- Part-time
- Spanish
- Microsoft Excel
- English
- Health insurance
- Dental insurance
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Entry Level Team Member
White Plains Development Enterprise —White Plains, NY
- $50,000 - $55,000 a year
- Full-time
- Background check
- No experience needed
- In-person
- Paid training
- Professional development assistance
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8d
Customer Service Representative
JP McHale Pest Management, LLC —Buchanan, NY
- From $21 an hour
- Full-time
- Computer literacy
- Microsoft Office
- Data entry
- Paid holidays
- Health insurance
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Front Desk Agent/Concierge - The Abbey Inn & Spa
The Abbey Inn & Spa / Apropos Restaurant —Peekskill, NY
- $21 - $23 an hour
- Part-time
- Ability to walk for extended periods
- Hotel
- Ability to lift 50 pounds
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Front Desk Receptionist
Family Dentistry of Yorktown —Yorktown Heights, NY
- $19 - $25 an hour
- Part-time
- Dental office
- In-person
- Entry level
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5d
Customer Service Associate I
Dollar Tree —Peekskill, NY
- $17.00 - $17.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Associate I
Family Dollar —Peekskill, NY
- $17.00 - $17.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Call Center Representative
TEG Federal Credit Union —Fishkill, NY
- $21 - $24 an hour
- Full-time
- Computer literacy
- Research
- Windows
- Paid holidays
- Dental insurance
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6d
Call Center Representative
Beacon Bank —Yorktown Heights, NY
- $20.00 - $28.90 an hour
- Research
- High school diploma or GED
- Mentoring
Customer Service/Sales
Home Depot —Mohegan Lake, NY
- $18.50 - $21.50 an hour
- Entry level
Call Center Representative
Open Door Family Medical Center —Tarrytown, NY
- $20 - $24 an hour
- Full-time
- Hybrid work
- Spanish
- Medical office experience
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Pharmacy Customer Service Associate
Walgreens —Yorktown Heights, NY
- $18 - $20 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Guest Services Agent
Pyramid Global Hospitality —Ossining, NY
- $20 an hour
- Part-time
- Computer literacy
- Writing skills
- Basic math
Quick Apply
8d
Customer Service Representative
Anticimex North America —Buchanan, NY
- $21 - $23 an hour
- Full-time
- Computer literacy
- Typing
- In-person
- Paid holidays
- Health insurance
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
White Plains Hospital —White Plains, NY
- $27.61 - $41.43 an hour
- Full-time
- Spanish
- Hospital
- Computer literacy
Radiology Front Desk Scheduler
Optum —Yorktown Heights, NY
- $16 - $29 an hour
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- OSHA
- AD&D insurance
- Employee stock purchase plan
7d
Customer Service Specialist
AptarGroup, Inc. —Congers, NY
- $75,000 - $102,000 a year
- Microsoft Excel
- Mid-level
- Office
- Paid holidays
- Disability insurance
Pro Customer Service/Sales
Home Depot —Mohegan Lake, NY
- $18.50 - $20.50 an hour
- Entry level
- Commercial

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Customer Solutions Expert

Grit PPO -
Croton-on-Hudson, NY

Quick Apply

Job Details

Full-time
$41,000 - $52,000 a year
3 days ago

Benefits

Paid training
Paid parental leave
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Parental leave
Vision insurance
Life insurance

Qualifications

Objection handling (sales technique)
High school diploma or GED
Needs-based selling
Computer skills

Full Job Description

Company Overview

GRIT PPO is a U.S.-based business process outsourcing company specializing in the pest control, wildlife, lawn care, and related home-service industries. We serve as an extension of our partner companies by managing customer calls, scheduling services, supporting existing customers, and converting new inquiries into booked business.

Our team operates in a fast-paced, performance-driven environment where customer experience, accuracy, efficiency, and sales results all matter. We are looking for dependable professionals who take ownership of their work and understand that every customer interaction represents both GRIT and the partner we are serving.

Position Overview

The Customer Service & Sales Representative is responsible for handling inbound customer interactions on behalf of multiple service companies. You will assist current customers, respond to new service inquiries, explain available services, overcome objections, schedule appointments, and convert qualified opportunities into sales.

This is not a traditional customer-service position focused only on answering questions. Successful representatives are expected to confidently guide conversations, identify customer needs, recommend appropriate services, ask for the sale, and accurately document each interaction.

Because GRIT supports multiple partner companies, representatives must be able to learn and follow different service offerings, pricing structures, service areas, scheduling requirements, and business procedures.

Key Responsibilities

Answer inbound calls promptly and professionally in a high-volume call center environment.
Assist customers with scheduling, rescheduling, billing questions, service concerns, account updates, and general inquiries.
Identify the customer’s needs through effective questioning and active listening.
Explain services, pricing, treatment expectations, and available options clearly and confidently.
Convert qualified new-business inquiries into scheduled services.
Address customer concerns and overcome objections without sounding scripted or overly aggressive.
Follow up on open leads, dropped calls, voicemails, web inquiries, and other assigned customer contacts.
Accurately schedule appointments according to each partner’s service areas, availability, and operating procedures.
Document every interaction thoroughly and correctly in the appropriate customer relationship management system.
Navigate multiple systems, partner profiles, rate cards, scripts, and communication platforms during customer interactions.
Follow all required call-handling, quality-assurance, data-security, and payment-processing procedures.
Maintain a professional and customer-focused approach when handling complaints, escalations, or emotionally frustrated customers.
Participate in training, coaching, quality reviews, team meetings, and performance-improvement activities.
Meet established expectations for sales conversion, accuracy, productivity, call handling, attendance, and schedule adherence.
Remain available and engaged throughout the scheduled shift while managing assigned work independently.
Perform other customer-support and sales-related responsibilities as business needs evolve.

Performance Expectations

Performance is regularly measured using objective call center standards, including:

Sales conversion
Quality and accuracy
Customer experience
Productivity
Average handle time
After-call work
Schedule adherence
Attendance and reliability
Proper documentation and workflow completion
Responsiveness to coaching and demonstrated improvement

Team members are expected to balance efficiency with accuracy and customer care. Meeting one performance standard does not replace the expectation to meet the others.

Requirements

At least two years of experience in customer service, call center operations, inside sales, appointment setting, or a related customer-facing role.
Demonstrated ability to work effectively in a fast-paced, high-volume environment.
Strong verbal and written communication skills.
Ability to confidently recommend services and ask customers to move forward with a purchase or appointment.
Strong listening, problem-solving, and objection-handling skills.
Ability to learn and accurately represent multiple companies, services, and procedures.
Strong attention to detail and the ability to follow written instructions consistently.
Ability to navigate multiple computer systems and browser windows while speaking with customers.
Experience using CRM, call center, scheduling, ticketing, or customer-communication platforms.
Reliable attendance and the ability to report to work on time for every scheduled shift.
Ability to accept coaching, apply feedback, and demonstrate measurable improvement.
Professional judgment and the ability to protect confidential customer and payment information.
High school diploma or equivalent.

Preferred Qualifications

Previous experience in the pest control, wildlife, lawn care, home-services, or field-service industry.
Experience with PestPac, FieldRoutes, Five9, Front, or similar platforms.
Previous inside-sales or commission-based experience.
Experience supporting multiple brands, locations, or client accounts.
Bilingual English/Spanish communication skills.

Schedule Requirements

GRIT PPO provides customer support seven days a week, including evenings and weekends. Applicants must have flexibility based on the schedule assigned to the position.

Availability for assigned daytime or evening hours
Weekend availability as scheduled
Dependable attendance during peak business periods
Ability to complete required training and coaching sessions
Willingness to adjust to reasonable scheduling needs as business volume changes

Specific shift details will be discussed during the interview process.

Benefits

Compensation

This position offers hourly compensation plus performance-based commission opportunities. Commission eligibility is based on individual results, adherence to company procedures, and continued satisfactory performance.

Benefits

Eligible full-time employees may receive:

Medical, dental, and vision insurance
Flexible Spending Account (FSA)
MetLife Legal Plans
401(k) retirement plan
Employer-paid basic life and AD&D insurance
Voluntary life insurance options
Paid vacation and sick time
Company-paid holidays
Maternity and paternity leave
Short-term and long-term disability coverage
Paid training and ongoing professional development

Benefit eligibility, coverage, and waiting periods are subject to the terms of the applicable plan documents and company policies.

Quick Apply

Refine Your Search

customer service jobs in peekskill, ny

Customer Solutions Expert

Client Success Representative

Office Assistant/Dispatcher

Entry Level Team Member

Customer Service Representative

Front Desk Agent/Concierge - The Abbey Inn & Spa

Front Desk Receptionist

Customer Service Associate I

Customer Service Associate I

Call Center Representative

Call Center Representative

Customer Service/Sales

Call Center Representative

Pharmacy Customer Service Associate

Guest Services Agent

Customer Service Representative

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Radiology Front Desk Scheduler

Customer Service Specialist

Pro Customer Service/Sales

I want to receive the latest job alert for customer service in peekskill, ny

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