Top 35 It help desk Jobs in Pekin Il

Help Desk Technician
IT360 Inc —Peoria, IL
- $36,000 - $50,000 a year
- Full-time
- Windows
- In-person
- 1 year
- Passenger ride along program
- Paid holidays
Quick Apply
IT/OT Service Desk Analyst I
Biourja Renewables LLC —Peoria, IL
- $45,000 - $50,000 a year
- Full-time
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
9d
IT Support Technician - Career Transition Opportunity
United Contractors Midwest (UCM) —Tremont, IL
- $20 - $38 an hour
- Full-time
- Construction site
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Peoria, IL
- $22 - $23 an hour
- Weekends as needed
- Computer Science
- Mid-level
- Office
Quick Apply
10d
Support Analyst, CSE Software Inc. | Peoria, IL (Onsite)
CSE Software —Peoria, IL
- $35,000 - $40,000 a year
- Full-time
- Mid-level
- Office
- SQL
- Paid holidays
- Health insurance
Quick Apply
Support Analyst, CSE Software Inc. | Peoria, IL (Onsite)
CSE Software Inc. —Peoria, IL
- Full-time
- Mid-level
- Office
- SQL
- Paid holidays
- Health insurance
Technical Support Specialist
Illinois Mutual Life Insurance Company —Peoria, IL
- $46,000 - $50,000 a year
- Full-time
- Computer science
- Computer Science
- Research
- Paid holidays
- Disability insurance
Quick Apply
2d
Dynamic Server Support
Worldwide TechServices —Peoria, IL
- Part-time
- Ability to lift 50 pounds
- Driver's License
- Driving
Quick Apply
Technical Success Specialist
360 RAIN —Morton, IL
- $65,000 - $85,000 a year
- Full-time
- Mid-level
- Travel
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
4d
Product Service Consultant
Caterpillar —Peoria, IL
- $97,530 - $146,290 a year
- Weekends as needed
- Pass drug screening
- Data analysis skills
- Mid-level
- Health savings account
- Paid holidays
4d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Peoria, IL
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
Computer Assistant (Onsite)
National Experienced Workforce Solutions —Peoria, IL
- $44 an hour
- Part-time
- Microsoft Word
- Computer science
- Computer Science
Quick Apply
Sr. Technical Support Engineer
Komatsu America Corp. —Peoria, IL
- $94,480 - $118,100 a year
- Bachelor of Science
- 8 years
- Analysis skills
- Health savings account
- Disability insurance
Quick Apply
9d
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply

Discover related jobs

Based on your search for it help desk jobs.

Engineer Support Specialist-On Site
Coast Personnel Services —Bloomington, IL
In this role, you will apply engineering and technical principles to support system design, testing, documentation, and continuous improvement initiatives.
$26 - $28 an hour
Quick Apply
11d
IT Support Technician - Career Transition Opportunity
United Contractors Midwest (UCM) —Tremont, IL
A background in *construction, civil construction, field operations, or other hands-on environments* is highly valued because this role supports the people and…
$20 - $38 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
In-Home Sales & Tech Support (Part Time)
Asurion Insurance Services —Columbus, OH
A valid driver’s license and satisfactory driving record with at least 1 year driving experience. This is a local, in-home field role requiring daily travel to…
$23 an hour
2d

Show more jobs in cities nearby

I want to receive the latest job alert for it help desk in pekin il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Help Desk Technician

IT360 Inc
Peoria, IL

Quick Apply

Job Details

Full-time
$36,000 - $50,000 a year

Benefits

Internet reimbursement
Passenger ride along program
Paid holidays
Health insurance
Cell phone reimbursement
Life insurance
Retirement plan

Qualifications

Customer communication

Full Job Description

Job Title: Help Desk Technician

Location: Peoria, IL
Employment Type: Full-Time

Work Environment: In-person only – This is not a remote or hybrid position
Salary Range: $36,000 – $50,000 per year, based on experience and qualifications

About the Role

IT360, Inc. is seeking a motivated Help Desk Technician to join our support team. This Tier 1 technical role is responsible for handling first-level service requests for our managed services clients. You'll troubleshoot and resolve a wide range of issues involving desktops, applications, printers, basic networking, and end-user support — while collaborating with Tier 2 and Tier 3 engineers as needed.

Key Responsibilities

Provide Tier 1 technical support for desktops, laptops, printers, and core Microsoft applications
Troubleshoot basic issues involving Windows OS, Office 365, and line-of-business applications
Provide basic support for network connectivity, firewalls, VPNs, and remote desktop access
Respond to alerts from remote monitoring tools and take appropriate action via service tickets
Document all work performed and maintain detailed records in the PSA/ticketing system
Maintain communication with clients on issue status, timelines, and resolution updates
Escalate unresolved or complex issues to Tier 2 team members when appropriate

Additional Duties

Maintain client satisfaction through responsive, professional communication
Coordinate with the Service Desk Dispatcher to ensure efficient ticket routing
Accurately track time, tasks, and expenses within ticketing platform
Contribute to internal knowledge base and documentation
Stay current with basic industry tools, technologies, and best practices

Qualifications

1+ years of experience in IT support or technical customer service
Familiarity with Microsoft environments (Windows 10/11, Office 365, Active Directory basics)
Knowledge of remote access tools, printers, and basic networking concepts
Strong interpersonal and communication skills
Ability to handle multiple priorities and adapt in a fast-paced environment
Strong problem-solving mindset and attention to detail
Preferred but not required: CompTIA A+, Network+, or Microsoft Fundamentals certification

Compensation & Benefits

Salary: $36,000 – $50,000 annually, depending on experience and qualifications. This position may be eligible for performance-based incentives.

Benefits (subject to eligibility and length of employment):

Health insurance allowance up to $500/month
Employer-paid group life insurance policy valued at $100,000
4% employer match on retirement savings plan
High-speed internet reimbursement up to $40/month
$40/month cellular phone allowance
8 paid holidays annually
Paid vacation: 5 days/year to start, increasing to 10 days/year after 3 years of service
Access to Safe Ride Home Program (Uber ridesharing)

Apply today and become part of a team that delivers reliable IT solutions with a personal touch.

Quick Apply

Refine Your Search

it help desk jobs in pekin il

Help Desk Technician

IT/OT Service Desk Analyst I

IT Support Technician - Career Transition Opportunity

Desktop Support Technician

Support Analyst, CSE Software Inc. | Peoria, IL (Onsite)

Support Analyst, CSE Software Inc. | Peoria, IL (Onsite)

Technical Support Specialist

Dynamic Server Support

Technical Success Specialist

Product Service Consultant

Seasonal, Operations Technical Specialist (Part Time)

Computer Assistant (Onsite)

Sr. Technical Support Engineer

Construction Technical Specialist - Autodesk FORMA ( ACC )

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for it help desk in pekin il

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected