Overview
Responsible for evaluating business needs and designing technology-based solutions that improve operational efficiency and effectiveness. This role acts as liaisons between business stakeholders and IT teams, translating requirements into functional specifications and supporting the development, testing, and implementation of automated systems. At the senior expert level, the analyst provides strategic direction for systems analysis across the organization. This role leads enterprise-wide transformation initiatives, influences executive decision-making, and develops frameworks and governance for system design and implementation. The analyst mentors senior professionals, drives innovation, and ensures alignment between technology strategy and business objectives.
Responsibilities
- Define strategic system analysis direction to support organizational goals.
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Exceptional in creating workflow diagrams and defining technical documentation standards.
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Set automation strategy and champion user-centered design for system analysis.
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Influence project portfolio planning and ensuring timelines and budgets are met.
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Drive enterprise user acceptance testing standards and define system documentation strategy.
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Influence learning culture and align technology with business strategy.
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Mentor and guide lower level professionals on new and innovative techniques and strategies.
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Perform other related duties as assigned.
Qualifications
- Extensive experience with advanced knowledge of systems analysis and design techniques in program development
- 10+ years of experience in systems analysis or IT/business support.
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Demonstrated ability to apply structured programming, design, and analysis techniques
- Advanced organizational, planning, analytical, and problem solving skills
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Advanced interpersonal, verbal, and written communication skills
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Experience in eliciting, documenting and refining requirements (business/technical)
- Experience with agile application lifecycle management tools (Azure Dev Ops, Jira, etc) and building features/dashboards
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Experience with Salesforce CRM preferably in the commercial or small business lending spaces
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Experience setting system analysis guidelines and testing standards in alignment with team strategy.
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Broad expertise in specialization and complete understanding of related disciplines.
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Expert understanding of systems analysis and project management methodologies.
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Expert analytical and problem-solving abilities and drives innovation.
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Recognized effective communicator and influential cross-functionally.
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Expert knowledge of business processes and defines improvement framework.
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Ability to exercise initiative, good judgment, and make sound decisions
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Bachelor’s Degree in Information Technology, Computer Science, Business Administration, Engineering or the equivalent combination of education, training or experience. Master's/advanced Degree or certifications preferred.
Desired Qualifications
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Advanced hands-on experience with Salesforce CRM
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Working knowledge of Navy Federal's functions, philosophy, operations, systems, and organizational objectives
- High preference for hands-on experience with Ncino
Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM
Location:
- 820 Follin Lane, Vienna, VA 22180
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5510 Heritage Oaks Drive, Pensacola, FL 32526
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141 Security Drive, Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026
From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at
[email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
