Top 108 It entry level Jobs in Philadelphia, Pa

Production Support Specialist (Part-Time)
Worldgate, llc —Newtown, PA
- $25 - $28 an hour
- Part-time
- Background check
- Customer service
- Word processing
Quick Apply
4d
Junior Security Engineer/Philadelphia
Motion Recruitment —Philadelphia, PA
- Full-time
- Computer science
- Computer Science
- Windows
- Health insurance
- Dental insurance
9d
HRIS Business Analyst
firstPRO —Philadelphia, PA
- $40 - $50 an hour
- Contract
- Remote
- Mid-level
- Continuous improvement
- Under 1 year
Quick Apply
IT Support Specialist
SMB Team —Philadelphia, PA
- $50,000 - $60,000 a year
- Email
- Remote
- Google Workspace
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Technical Support Representative, In-Store
DoorDash USA —Philadelphia, PA
- $23.40 - $34.50 an hour
- Weekends as needed
- Writing skills
- Mid-level
- Military encouraged
- Paid parental leave
- Health insurance
Quick Apply
Help Desk Analyst
Wistar —Philadelphia, PA
- Full-time
- Computer Science
- Bachelor of Science
- Laboratory experience
Service Desk Analyst
Slipstream IT —Blue Bell, PA
- $45,000 a year
- Full-time
- Remote
- Mid-level
- 1 year
- Communication skills
Quick Apply
9d
Level One Help Desk Admin- End User Support
Contour Data Solutions —Philadelphia, PA
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Background check
- Office
- Windows
- Health insurance
- Paid time off
Quick Apply
Service Desk Agent - Blue Bell, PA
Unisys —Blue Bell, PA
- Full-time
- High school diploma or GED
- Analysis skills
- 1 year
- Health savings account
- 401(k) matching
4d
Geek Squad Agent (Retail Store)
Best Buy —Philadelphia, PA
- $15.50 - $20.15 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
9d
IT Desktop Support Specialist
Drexel University —Philadelphia, PA
- $45,330 - $68,000 a year
- Full-time
- Inventory management
- Mid-level
- Office
- Wellness program
- 403(b) matching
2d
Associate Application Analyst-Ancillary Clinical Applications (Hybrid)
Temple University Health System —Philadelphia, PA
- Full-time
- Hospital
- Research
- High school diploma or GED
10d
Cybersecurity Privileged Access Technical Analyst
Penn Medicine —Philadelphia, PA
- 8 hour shift
- Mid-level
- Office
- Bachelor's degree
- Tuition reimbursement
Quick Apply
Jr Network Deployment & Project Coordinator
Bridgepointe Technologies —Media, PA
- $75,000 a year
- 1 year
- Communication skills
- Entry level
- Health savings account
- AD&D insurance
Quick Apply
Technology Support Specialist
Morgan, Lewis & Bockius —Philadelphia, PA
- Full-time
- High school diploma or GED
- Trade school
- Fair chance
Specialist, IT and Cyber Risk Assessment
Lincoln Financial —Radnor, PA
- $55,700 - $100,200 a year
- Online Application
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Tuition reimbursement
- Paid time off
Desktop Support Technician
American Furniture Rentals —Pennsauken, NJ
- $49,400 - $55,800 a year
- Full-time
- Computer literacy
- Mid-level
- Office
Quick Apply
NOC Technician I
TGIPOWER LLC —Cherry Hill, NJ
- $60,000 - $75,000 a year
- Full-time
- Office
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
12d
Operations Engineer
Law School Admission Council —Newtown, PA
- $28 - $30 an hour
- Overtime
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Technology Support Specialist
Morgan Lewis —Philadelphia, PA
- Full-time
- High school diploma or GED
- Trade school
- Fair chance

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Production Support Specialist (Part-Time)

Worldgate, llc -
Newtown, PA

Quick Apply

Job Details

Part-time
$25 - $28 an hour
4 days ago

Qualifications

System troubleshooting
Customer service
High school diploma or GED
Case management
Phone triage
Ticketing system technical support
Help desk

Full Job Description

Company Overview & Culture:

Worldgate is a certified Woman-Owned Small Business headquartered in Northern Virginia that provides IT Consulting Services to our SLED clients. We specialize in delivering high-quality enterprise technology and Enterprise Resource Planning (ERP) system optimization services across Human Capital, Payroll, and Financial Management systems. Our mission is to provide exceptional service that enables our clients to be their best for their stakeholders, create an empowering workplace for our employees, and give back to our communities in meaningful ways. Worldgate has been named to the Inc. 5000 list of fastest-growing private companies three times. In recognition of our commitment to fostering a positive work environment, Worldgate was honored with the Inc. Best Workplaces award in 2024 and The Washington Post Top Workplaces in 2022.

Job Summary:

The Production Support Specialist serves as the first point of contact for students, faculty, and staff seeking technical assistance at a higher education institution through a centralized ticketing system, service window, phone calls, and email communications. This role is responsible for providing timely, professional, and customer-focused support by reviewing, triaging, and resolving incoming support requests or escalating issues as appropriate.

The Production Support Specialist must be reliable, punctual, and service-oriented, with the ability to manage multiple requests simultaneously while maintaining accurate documentation. This position plays a key role in supporting student-facing technologies, ensuring efficient issue resolution, consistent service delivery, and a positive end-user experience.

Essential Responsibilities:

Receive, review, and manage incoming support requests through the designated ticketing system, ensuring tickets are accurately logged, categorized, and prioritized.

Provide front-line technical support to end users via service window interactions, phone calls, and email correspondence.

Serve as the initial point of contact for production support issues, troubleshooting basic technical problems and gathering required information.

Perform initial diagnostics using established procedures, knowledge articles, and targeted questions to identify the root cause of reported issues.

Resolve routine and known issues by following documented processes and walking users through solutions as needed.

Escalate unresolved, complex, or high-priority issues to the appropriate support teams in accordance with defined escalation protocols.

Maintain detailed, timely, and accurate documentation of all interactions, actions taken, and resolutions within the ticketing system.

Communicate clearly with users regarding ticket status, expected resolution timelines, and next steps.

Monitor ticket queues to ensure service level expectations are met and follow up on open or pending requests.

Identify recurring issues and trends and share insights with internal teams to support continuous process improvement.

Adhere to assigned schedules to ensure consistent coverage of service windows and communication channels.

Participate in required training, team meetings, and knowledge-sharing sessions to remain current on systems, tools, and support procedures.

Corporate Standards:

Comprehend and align to established goals and objectives within the framework of the Worldgate Continuous Feedback Approach

Stay up to date on computer skills and best practices, such as word processing software, spreadsheet software, presentation software, Adobe software, email management, digital calendars, and video conferencing

Understand Worldgate’s mission, values, and behaviors (The Worldgate Way) and ensure that daily interactions with Worldgate internal and external parties align to Worldgate’s values and behaviors

Comply with criminal background check standards by maintaining a clear record throughout employment

Key Competencies:

Customer/Client Focus

Communication

Technical Aptitude

Dependability & Reliability

Problem Solving

Qualifications & Skills:

High School Diploma or equivalent

1+ years of experience in a help desk, production support, or customer service environment, preferably supporting end users in a student-facing setting

Experience working within a ticketing or case management system

Strong verbal and written communication skills, including a professional phone presence

Ability to manage multiple requests in a fast-paced, service-oriented environment, with frequent student interaction

Strong troubleshooting and analytical skills

Proficiency with standard computer applications, including email, calendars, word processing, spreadsheets, and virtual collaboration tools

Equal Opportunity Statement:

Worldgate LLC provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, age, creed, religion, sex, sexual orientation, ancestry, national origin, disability, pregnancy, marital status, or gender identity.

Expected hours: 20 per week

Work Location: In person

Quick Apply

Refine Your Search

it entry level jobs in philadelphia, pa

Production Support Specialist (Part-Time)

Junior Security Engineer/Philadelphia

HRIS Business Analyst

IT Support Specialist

Technical Support Representative, In-Store

Help Desk Analyst

Service Desk Analyst

Level One Help Desk Admin- End User Support

Service Desk Agent - Blue Bell, PA

Geek Squad Agent (Retail Store)

IT Desktop Support Specialist

Associate Application Analyst-Ancillary Clinical Applications (Hybrid)

Cybersecurity Privileged Access Technical Analyst

Jr Network Deployment & Project Coordinator

Technology Support Specialist

Specialist, IT and Cyber Risk Assessment

Desktop Support Technician

NOC Technician I

Operations Engineer

Technology Support Specialist

I want to receive the latest job alert for it entry level in philadelphia, pa

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