Estimator Job Description
ProColor Collision Phoenix
Phoenix, AZ
What We Do
At ProColor Collision Phoenix, we mend the unforeseen. We do not just say that — we live it every day.
Working here often feels like helping build something meaningful from the inside out. There are long days, real challenges, and high expectations, but the reward is being part of a team that makes a real difference for customers during a stressful time in their lives.
We are looking for an Estimator who brings hustle, grit, professionalism, and a strong sense of ownership to everything they do. This role is a key part of our customer experience and overall shop performance. You will be expected to take initiative, communicate clearly, and continuously look for ways to improve.
At ProColor Collision Phoenix, we take pride in delivering high-quality repairs, honest communication, and exceptional service. Our customers rely on us to guide them through an unexpected situation with confidence and care, and we take that responsibility seriously.
We are looking for an Estimator who is ready to join a like-minded team, serve customers well, and help us reach our company goals together.
Who We Are
Our core values shape how we work, how we serve, and how we grow as a team.
We genuinely care
We go above and beyond for the people we serve. Behind every repair is a real person waiting for answers, updates, and peace of mind. We never lose sight of the human side of this business.
We do the right thing
We work hard, communicate honestly, and operate with transparency. We believe in doing quality work, telling the truth, and over-communicating rather than under-communicating.
We have a can-do attitude
We face challenges head-on with confidence and determination. We stay solution-oriented and proactive in the way we approach problems.
We like discovering
We do not guess — we dig deeper to find real answers. We believe in understanding the full picture so we can solve problems the right way.
We own the outcome
We take responsibility for our work, our communication, and our results. We move with urgency, hit deadlines, and speak up early when something could affect progress.
Why Join Our Team
We enjoy what we do, and we take pride in doing it well. We are not just fixing vehicles — we are helping people recover from stressful and unexpected situations.
When you join ProColor Collision Phoenix, you become part of a team that values:
- Your voice — Your ideas, experience, and feedback matter
- Trust and transparency — We believe in ownership, clarity, and honest communication
- Growth — We want people who are always learning and always improving
- Great people — We work hard, support one another, and enjoy what we do
- Meaningful impact — The work you do here matters to both the team and the customer
Who You Are
You may be a great fit for this role if you:
- Enjoy connecting with people and making them feel welcome
- Genuinely like helping others
- Stay calm and confident in stressful situations
- Are naturally organized and proactive
- Enjoy problem-solving and finding better ways to do things
- Communicate well with customers, coworkers, and insurance partners
- Work with urgency and attention to detail
- Take feedback well and look for ways to improve
- Thrive in a fast-paced environment
- Are dependable, professional, and team-oriented
What You Will Be Doing
The Estimator evaluates vehicle damage, prepares accurate repair estimates, communicates with customers and insurance companies, coordinates parts and repair planning, and helps ensure customer expectations are met or exceeded throughout the repair process.
As an Estimator for ProColor Collision Phoenix, you are an ambassador of our brand. The way you communicate, carry yourself, and follow through has a direct impact on our reputation and success.
Essential Functions
- Examine damaged vehicles to determine the extent of structural, body, mechanical, and interior damage
- Prepare repair estimates using CCC
- Determine whether damaged parts should be repaired or replaced
- Evaluate repair practicality versus total-loss value considerations
- Prepare and submit insurance-related estimate documentation
- Order necessary parts and coordinate with the repair team
- Maintain accurate notes, dates, and payment updates in CCC
- Keep customers updated on repair progress
- Help ensure final billing is accurate and consistent
- Schedule pickup times in coordination with shop workflow
- Assist with customer delivery and final vehicle walkarounds
- Make outbound follow-up calls after estimates when needed
- Maintain strong working relationships with insurance companies
- Support profitability by maximizing labor efficiency and minimizing unnecessary material costs
- Communicate urgent issues to management in a timely manner
- Work closely with body technicians, painters, and leadership to keep repairs moving efficiently
- Perform other duties as assigned
Qualifications
Required:
- High school diploma or equivalent
- Valid driver’s license
- Strong verbal and written communication skills
- Strong customer service skills
- Basic computer proficiency
- Ability to stay organized and productive despite interruptions
- Ability to multitask in a fast-paced environment
Preferred:
- Previous collision repair estimating experience
- Experience with CCC One
- Damage Analysis and Estimating Certification for Collision Repair
- I-CAR training
- Experience working with insurance companies and supplements
What Success Looks Like in This Role
- Accurate and timely repair estimates
- Well-maintained files, notes, and payment information in CCC
- Strong communication with customers and insurers
- Efficient coordination with production staff
- Timely escalation of urgent issues
- Positive customer experience from estimate through delivery
- Contribution to shop efficiency and profitability
Working Conditions
- Office and shop environment
- Office is climate controlled; shop may experience heat and cold
- Occasional driving for parts pickup, deliveries, or vehicle drop-off
- Full-time, approximately 40 hours per week
- Frequent standing, walking, bending, and kneeling
- Must be able to lift up to 50 pounds
- Must be able to distinguish colors for parts, paint, and related materials
This Job Is a Great Fit For Someone Who Is
- Self-motivated and goal-driven
- Organized and efficient
- Customer-focused
- Professional and dependable
- Comfortable in a fast-paced environment
- Able to work well with a team
- Open to feedback and committed to improving
This Job Is Not For Someone Who Is
- Defensive or resistant to constructive feedback
- Unwilling to improve or adapt
- Only interested in doing the bare minimum
- Poor at communication with customers or teammates
- Unwilling to help others or contribute to team success
- Passive, complacent, or waiting to be told what to do
Apply Today
ProColor Collision Phoenix offers the opportunity to work with a growing company that values great people, high standards, and meaningful work.
If this sounds like the kind of team and role you want to be part of, we would love to hear from you. Please submit your resume and apply today.
