Top 52 Guest service representative Jobs in Pigeon Forge, Tn

Guest Experiences Associate
Wilderness Hotel and Resort Inc —Sevierville, TN
- From $15 an hour
- Full-time
- Background check
- High school
- Word processing
- Health insurance
- Dental insurance
Quick Apply
9h
Guest Service Representative
Hotel Indigo —Gatlinburg, TN
- $16 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
Guest Reception Representative
Capital Vacations —Pigeon Forge, TN
- $17 an hour
- Weekends as needed
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Front Desk Guest Service Representative
Summit Cabin Rentals —Sevierville, TN
- $16 - $17 an hour
- Full-time
- High school diploma or GED
- Organizational skills
- In-person
- Paid time off
- Employee discount
Quick Apply
14h
Seasonal Store Associate
Vera Bradley —Sevierville, TN
- Part-time
- High school diploma or GED
- Cash register
- In-person
GUEST SERVICES REPRESENTATIVE
Kampgrounds Of America —Pigeon Forge, TN
- $12 - $14 an hour
- Temporary
- Inventory management
- English
- Office
Quick Apply
5d
Guest Service Representative
Embassy Suites Gatlinburg Resort —Gatlinburg, TN
- From $16 an hour
- Weekends as needed
- Hotel
- In-person
- Entry level
- Dental insurance
- Paid time off
Quick Apply
Guest Service Representative
Home2 Suites Sevierville —Sevierville, TN
- From $16 an hour
- Part-time
- Supervising experience
- Grocery store experience
- In-person
- Employee discount
Quick Apply
Guest Service Representative The Wayback - A Marriott Tribute Portfolio
AATMOS —Pigeon Forge, TN
- $17 - $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative (Flexible Working Hours)
Destination Pet LLC —Sevierville, TN
- From $14 an hour
- Part-time
- High school diploma or GED
- In-person
- Entry level
- 401(k)
- Flexible schedule
Quick Apply
9d
Guest Service Representative
AATMOS —Gatlinburg, TN
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
7d
Store Support Teammate (Full-Time)
Buckle —Sevierville, TN
- Part-time
- Merchandising
- No experience needed
- Ability to lift 50 pounds
- Employee assistance program
- Paid sick time
9d
Customer Service Representative - Dollywood Parks & Resorts - Full Time Year Round
Herschend Family Entertainment —Pigeon Forge, TN
- $15.50 an hour
- Overtime
- Background check
- 18 years or older
- High school diploma or GED
Store Support Teammate (Part-Time)
Buckle —Sevierville, TN
- Part-time
- Merchandising
- No experience needed
- Ability to lift 50 pounds
- Employee assistance program
- Paid sick time
9d
Guest Service Representative
Schulte Companies —Knoxville, TN
- $15 - $16 an hour
- Background check
- Computer literacy
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
8d
Soaky Mountain Guest Services Cashier
Wilderness Hotel and Resort Inc —Sevierville, TN
- $13 an hour
- Seasonal
- Basic math
- No experience needed
- English
Quick Apply
Retail Host/Hostess - Jason Aldean's & Y'all, Gatlinburg
Jason Aldean's, Gatlinburg —Gatlinburg, TN
- $18 an hour
- Overtime
- Bar
- High school diploma or GED
- Organizational skills
- Paid holidays
Quick Apply
8d
Guest Service Representative
Fairfield Inn and Suites Farragut West Knox —Knoxville, TN
- 8 hour shift
- Writing skills
- English
- Hotel
- Paid holidays
- Health insurance
Quick Apply
Guest Service Agent , Old Creek Lodge, 3pm-11pm
Oaktenn —Gatlinburg, TN
- $15 - $16 an hour
- Weekends as needed
- Ability to walk for extended periods
- No experience needed
- High school diploma or GED
Quick Apply
12d
Call Center & Box Office Representative
Dolly Partons Stampede Pigeon Forge —Pigeon Forge, TN
- Weekends as needed
- 18 years or older
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for guest service representative in pigeon forge, tn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest service representative jobs near pigeon forge, tn

Receptionist jobs in Pigeon Forge, TN

Guest Service Agent jobs in Knoxville, TN

Guest Service Agent jobs in Pigeon Forge, TN

Call Center Representative jobs in Pigeon Forge, TN

Retail Sales Associate jobs in Sevierville, TN

Customer Service Representative jobs in Pigeon Forge, TN

Customer Service Representative jobs in Sevierville, TN

Guest Service Agent jobs in Universal Studios, Hollywood, CA

Automotive Service Manager jobs in Tennessee

Work From Home Customer Service jobs in Atlanta, GA

Ramp Agent jobs in Illinois

Guest Service Agent jobs in Galveston, TX

Guest Service Agent jobs in New Jersey

Guest Service Agent jobs in Nashville, TN

Hospital Receptionist jobs in St. Louis, MO

Hospital Receptionist jobs in Orlando, FL

Dental Receptionist jobs in Puyallup, WA

Front Desk Receptionist jobs in Las Vegas, NV

Receptionist jobs in Delaware

Law Firm Receptionist jobs in Fort Worth, TX

Guest Experiences Associate

Wilderness Hotel and Resort Inc
Sevierville, TN

Quick Apply

Job Details

Full-time
From $15 an hour
9 hours ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Referral program

Qualifications

Computer operation
Hotel policy compliance
Resort experience
Guest relations
Word processing
Spreadsheets
Copy machines
Basic math
Multi-line phone systems
Productivity software
Faxing
Standard operating procedures (SOPs)

Full Job Description

SUMMARY: Guest Experience Associates are the front line of front desk operations. They provide assistance to guests in person and over the phone, processing check-ins and check-outs, collecting payments, and maintaining accurate guest documentation. Associates are also responsible for ensuring documentation such as registration cards are provided to and completed by their guests and addressing any balances owed for services or goods. In addition, GSAs support add-on sales, initiate basic service recovery when concerns arise, and operate the PBX system. As the primary point of contact, GSAs ensure a seamless arrival and departure experience while representing the resort with professionalism and a guest-first attitude.

ESSENTIAL DUTIES AND RESPONSIBILITES: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

· Provide guest assistance by phone and in person.

· Process check-ins and check-outs accurately and efficiently.

· Collect deposits and payments following PCI compliance.

· Distribute service calls to internal support departments as reported.

· Upsell and promote add-on services or goods to guests.

· Initiate service recovery efforts when guest concerns arise.

· Operate PBX, answering and directing calls professionally.

· Stock supplies and maintain a clean, organized front desk area.

· Support lobby line control, traffic flow, and guest safety when needed.

· Perform all other duties as assigned by management.

EDUCATION and/or EXPERIENCE: Level 2

Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: Level 3

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHMATICAL SKILLS: Level 2

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: LEVEL 3

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

QUALIFICATIONS:

· Efficiently handle multiple duties

· Requires the ability to operate various office equipment to include a computer, word processing, spreadsheets, voice mail, copier, fax, calculator

· Requires a good understanding of company policies and procedures.

· Working knowledge of resort amenities, room designs, and general resort knowledge

· Ability to handle stressful situations

· Good attendance and punctual

· Exhibits professionalism

· Exhibits good grooming habits

· Wears the proper uniform

· Works efficiently

· Follows all resort and office policies and standard operating procedures

· Conducts themselves in a professional manner with a positive attitude

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activities:

· While performing the duties of this job, the employee is required to:

o Regularly stand, walk, talk or hear, and use hands to finger, handle, or feel

o Frequently reach with hands or arms

o Occasionally climb or balance and stoop, kneel, crouch or crawl

Lifting activities:

· While performing the duties of this job, the employee is required to:

o Occasionally lift up to 10 and 25 pounds

Vision Requirements: Close vision, Peripheral vision

WORK ENVIRONMENT:

· Occasionally exposed to fumes or airborne particles and outdoor weather conditions

Noise Level: Moderate

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Referral program
Vision insurance

People with a criminal record are encouraged to apply

Application Question(s):

Have you ever been convicted of a crime or felony? (A conviction may not necessarily disqualify an applicant for employment.) If YES, please explain:
Are you related to any current Wilderness/Soaky employee? If YES, their name & their relationship to you?
Have you ever been employed by Wilderness at the Smokies/Wilderness Resorts/Soaky? If YES, dates of employment & reason for leaving:
Can you perform this job without accommodations? If NO, list any accommodations:
Have you ever applied to this Company before? If YES, when?
Is there anything in your social or employment history that would give us pause in hiring you? If YES, please explain:

Shift availability:

Night Shift (Required)
Day Shift (Preferred)

Ability to Commute:

Sevierville, TN 37876 (Preferred)

Ability to Relocate:

Sevierville, TN 37876: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

guest service representative jobs in pigeon forge, tn

Guest Experiences Associate

Guest Service Representative

Guest Reception Representative

Front Desk Guest Service Representative

Seasonal Store Associate

GUEST SERVICES REPRESENTATIVE

Guest Service Representative

Guest Service Representative

Guest Service Representative The Wayback - A Marriott Tribute Portfolio

Customer Service Representative (Flexible Working Hours)

Guest Service Representative

Store Support Teammate (Full-Time)

Customer Service Representative - Dollywood Parks & Resorts - Full Time Year Round

Store Support Teammate (Part-Time)

Guest Service Representative

Soaky Mountain Guest Services Cashier

Retail Host/Hostess - Jason Aldean's & Y'all, Gatlinburg

Guest Service Representative

Guest Service Agent , Old Creek Lodge, 3pm-11pm

Call Center & Box Office Representative

I want to receive the latest job alert for guest service representative in pigeon forge, tn

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected