The City of Antioch is a full-service municipal agency serving a population of more than 115,000 residents. The police department is authorized a sworn staff of 115 officers and 33 non-sworn employees, which includes Dispatchers, Community Services Officers and Administrative Support staff. The department is comprised of two divisions: Support Services and Field Services. The Field Services Division includes Patrol, Community Engagement, and Traffic Bureaus. The Support Services Division consists of Administration, Dispatch, Investigations, Special Operations, and Records. Antioch is the only city in Contra Costa County with its own animal shelter and services, both of which also fall under the purview of the police department.
PLEASE NOTE:
This position will be posted until August 26, 2026, or until the City receives 200 applications. Applicants interested in applying are strongly encouraged to submit their application as soon as possible. Applicants who have been accepted will participate in the testing process in September which will consist of 2 steps:
Step 1 – CSO Written Exam Scheduled for September 4, 2026 (ALL Candidates)
Step 2 – Oral Board Interviews (ALL Candidates, date TBD)
Please note that failing any portion of the testing process will disqualify you and you will not be moving forward in the hiring process. Applicants will be scheduled to take the Community Service Officer exam on September 4, 2026.
Collective Bargaining Representation:
Antioch Police Officers' Association Bargaining Unit
SUMMARY DESCRIPTION
Under general supervision, performs a wide variety of specialized and technical non-sworn law enforcement duties in support of Police Department operations and services including in the areas of responding to assigned calls for service, writing reports, crime scene investigation, evidence collection and storage, vehicle abatement, operating the City's temporary holding facility including prisoner booking and transportation, sex/arson/narcotic/gang registration, and other areas as assigned; provides information and assistance to the general public and answers citizen inquiries; and performs a variety of other non-sworn law enforcement, clerical, and administrative functions in support of Police Department services and activities not requiring Peace Officer status.
This is a non-sworn, civilian para-professional class assigned to the Police Department to perform a variety of police related tasks. Incumbents wear uniforms but are unarmed. Receives general supervision from a Police Supervisor. This class requires considerable public contact requiring the exercise of tact, good judgement and a high degree of confidentiality. The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
KNOWLEDGE OF:
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Basic law enforcement theory, principles, and practices and their application to a wide variety of services and programs.
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Principles and techniques of traffic control.
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Basic interviewing methods and principles.
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Principles, practices, and safe work methods used in collecting, processing, logging, storing, and safeguarding evidence, property, and materials including hazardous materials.
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Pertinent federal, state, and local laws, codes, and regulations and department rules, policies, and procedures.
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Self-defense principles and practices.
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Safe work methods and safety regulations pertaining to the work including officer safety standards and safe driving principles and practices.
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Modern office procedures, methods, and equipment including computers.
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Computer applications such as word processing, spreadsheet, and database applications.
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Automated law enforcement information systems and procedures.
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Public and agency desk procedures and methods for providing services and information including those related to collecting, maintaining, and releasing information, files, and documents.
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Law enforcement record keeping and records management principles, procedures, techniques, and equipment.
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Research and report writing techniques.
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Methods and techniques used in customer service and public relations.
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Principles of business letter writing and basic report preparation.
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English usage, spelling, grammar, and punctuation.
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Geographic features and locations within the area served.
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Standard broadcasting procedures of a police radio system.
ABILITY TO:-
Perform a variety of non-sworn law enforcement activities, exercise independent judgment and work with a minimum of supervision.
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Learn methods and techniques related to basic police functions including those used in responding to assigned calls for service, writing reports, crime scene investigation, evidence collection and storage, vehicle abatement, prisoner booking and transportation, sex/arson/narcotic registrations, and related functions and programs.
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Understand the organization, operation, and services of the City, the Police Department, and of outside agencies as necessary to assume assigned responsibilities.
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Understand, interpret, and apply pertinent federal, state, and local codes, laws, and regulations including vehicle codes, penal codes, and municipal codes.
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Understand, interpret, and apply general and specific administrative and departmental policies, procedures, and guidelines.
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Prepare clear, concise, factual, and thorough reports and statements.
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Prepare, maintain, file, and index a variety of reports, records, and other written materials.
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Direct and control traffic during special events or other emergency situations.
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Operate and use modern office equipment including a computer and various software packages.
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Operate specialized automated law enforcement information and communication systems including public safety computer systems to access and maintain data.
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Operate assigned vehicle in a safe manner.
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Use and operate assigned tools and equipment including portable radio, camera, and evidence/fingerprint kit.
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Exercise good judgment in maintaining critical and sensitive information, records, and reports.
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Use sound judgment in following and applying appropriate laws, regulations, policies, and procedures.
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Analyze situations and adopt a course of action.
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Exercise tact and judgment in responding to inquiries and resolving complaints and problems.
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Remain calm under emergency situations.
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Deal tactfully and courteously with the public and law enforcement personnel.
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Respond to requests and inquiries from the general public.
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Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
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Organize and prioritize work assignments.
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Understand and follow oral and written instructions.
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Type and enter data accurately at a speed necessary for successful job performance.
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Work varied hours including evenings, weekends, and holidays.
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Demonstrate an awareness and appreciation of the cultural diversity of the community.
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Communicate clearly and concisely, both orally and in writing.
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Establish and maintain effective working relationships with those contacted in the course of work.
EDUCATION AND EXPERIENCE GUIDELINES
EDUCATION/TRAINING:
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Graduation from high school or equivalent.
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Additional specialized training in law enforcement, criminal justice, or a related field is desirable.
EXPERIENCE:
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Two years of increasingly responsible clerical, code enforcement, or related experience that includes a high level of public contact.
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Prior law enforcement experience is desirable.
LICENSE OR CERTIFICATE:
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Possession of an appropriate, valid California driver's license and a satisfactory driving record are a condition of hire. A satisfactory driving record is one absent of misdemeanor convictions or multiple infraction convictions.
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Loss of a driver's license and/or an unsatisfactory driving record may result in employee discipline, up to and including termination.
CRIMINAL RECORD:
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Community Services Officers shall not have been convicted of any felony.
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A misdemeanor conviction may result in applicant disqualification and employee disciplinary action, up to and including termination.
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A complete background investigation will be conducted prior to hire.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Work is performed in an office and field setting; travel from site to site; exposure to inclement weather conditions; some exposure to fumes, airborne particles, and toxic or caustic chemicals; some exposure to moving mechanical parts; extensive public contact; the noise level in the work environment is usually moderate but may be very loud due to sirens, etc.; may be required to work evenings, weekends and split shifts.
Physical: Primary functions require sufficient physical ability and mobility to work in an office and field setting; to walk, stand, or sit for prolonged periods of time; occasionally stoop, bend, kneel, crouch, reach, and twist; occasionally climb and balance; regularly push, pull, lift, and/or carry light to moderate weights; frequently lift and/or move moderate to heavy weights; occasionally lift and/or move heavy weights; operate law enforcement and general office equipment requiring repetitive hand movement and fine coordination; requires a sense of touch, finger dexterity, and gripping with hands and fingers; ability to operate a vehicle to travel to various locations; and to verbally communicate to exchange information.
EEO/ADA: The City of Antioch is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-779-7020 or [email protected] prior to the final filing date.
