Top 15 Help desk technician Jobs in Plattsburgh Ny

IT Help Desk Technician
SUNY Clinton - Clinton Community College —Plattsburgh, NY
- From $45,000 a year
- Classroom
- Computer Science
- Mid-level
Quick Apply
IT Help Desk Technician
Clinton Community College —Plattsburgh, NY
- From $45,000 a year
- Classroom
- Computer Science
- Mid-level
Network Information Technology Support Technician
Citizen Advocates, Inc. —Plattsburgh, NY
- $22 - $31 an hour
- Full-time
- HIPAA
- Mid-level
- Residential
Quick Apply
Technical Support
Twinstate Technologies —Plattsburgh, NY
- $34,000 - $80,000 a year
- Multiple hires
- Driver's License
- Communication skills
- Entry level
Quick Apply
Information Technology (IT) Technician
Champlain Valley School District (VT) —Shelburne, VT
- $28.64 - $31.46 an hour
- Full-time
- Classroom
- High school
- English
- On-the-job training
5d
Desktop Support Engineer (Dispatch /Part-Time) – Saint Albans, Vermont
Axiom Technologies —Saint Albans, VT
- Part-time
- Hybrid work
- Mid-level
- Windows
- 3 years
IT Service Technician
Govcio LLC —South Burlington, VT
- $53,040 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —South Burlington, VT
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Service Writer
VIP Tires & Service —Burlington, VT
- $18 - $24 an hour
- 8 hour shift
- Sales
- Driver's License
- Organizational skills
- Paid training
- Mileage reimbursement
Quick Apply

Discover related jobs

Based on your search for help desk technician jobs.

Technology Support Analyst II
Addison Group —South Burlington, VT
High school diploma or equivalent is required, and an associate's degree or technical certification is preferred.
$62,400 - $68,400 a year
Quick Apply
12d
IT Help Desk Technician
SUNY Clinton - Clinton Community College —Plattsburgh, NY
Provide timely, courteous, and effective technical support to faculty, staff, and students with varying levels of technical proficiency.
From $45,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
3h
Senior Help Desk Technician
Columbus Ohio —New Albany, OH
Must have a valid driver’s license and a clear driving record. Valid driver’s license required. Respond to help desk tickets by phone, email, and remote support…
$45,000 - $47,500 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for help desk technician in plattsburgh ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk technician jobs near plattsburgh ny

IT Help Desk Technician

SUNY Clinton - Clinton Community College
Plattsburgh, NY

Quick Apply

Job Details

From $45,000 a year

Qualifications

Computer operation
Network troubleshooting
Confidential information handling
In-person customer service
Family Educational Rights and Privacy Act (FERPA)
Windows
Computer hardware
Desktop (troubleshooting support)
Desktop applications

Full Job Description

STARTING RATE - $45,000.00

SUMMARY

The IT Help Desk Technician serves as the primary point of contact for technology support for faculty, staff, and students at the College. This position provides first level technical assistance, troubleshooting, and customer service for computer hardware, software, classroom technology, and campus systems. The IT Help Desk Technician supports teaching, learning, and administrative operations while maintaining a high standard of professionalism, service quality, and information security.

QUALIFICATIONS
1. Associate's degree in information technology, Computer Science, or a related field, or an equivalent combination of education and relevant experience. Bachelor's degree preferred.
2. Working knowledge of Windows operating systems and common desktop applications.
3. Strong customer service orientation with the ability to communicate technical information clearly to non-technical users.
4. Ability to troubleshoot hardware, software, and basic network issues using a logical and methodical approach.
5. Ability to work effectively with a diverse campus community, including students, faculty, and staff.
6. Ability to maintain confidentiality and comply with FERPA, data privacy, and institutional policies.

KNOWLEDGE, SKILLS, AND ABILITIES
1. Experience providing IT support in a higher education or public sector environment.
2. Familiarity with Microsoft 365, learning management systems, and enterprise IT environments.
3. Experience using IT ticketing systems and remote support tools.
4. Relevant technical certifications (e.g., CompTIA A+, Microsoft).

RESPONSIBILITIES:
1. Serve as the first point of contact for IT support requests via ticketing system, phone, email, and in person assistance.
2. Provide timely, courteous, and effective technical support to faculty, staff, and students with varying levels of technical proficiency.
3. Install, configure, troubleshoot, and maintain desktop and laptop computers, printers, and peripherals.
4. Diagnose and resolve issues related to operating systems, software applications, and college supported technologies.
5. Assist users with account access issues, including password resets and authentication, in accordance with security policies.
6. Support classroom and instructional technology, including projectors, computers, and audio visual equipment.
7. Respond to classroom technology issues during instructional hours as assigned.
8. Accurately document service requests, troubleshooting steps, and resolutions in the IT ticketing system.
9. Escalate complex or unresolved issues to appropriate IT staff while maintaining ownership of the request.
10. Assist with technology deployments, refresh cycles, inventory tracking, and IT projects as assigned.
11. Follow all College policies related to information security, FERPA, acceptable use, and data privacy.
12. Maintain confidentiality of sensitive student, employee, and institutional information.
13. Attend required training sessions and departmental meetings.
14. Perform other related duties consistent with the scope of the position.

Clinton Community College does not discriminate on the basis of race, sex, color, creed, religion, age, national origin, disability, marital status, sexual orientation, gender identity, transgender status, pregnancy, predisposing genetic characteristics, domestic violence victim status, military status or status as a disabled veteran or veteran of the Vietnam era or other statuses protected by state and federal law. Consistent with the Americans with Disabilities Act, applicants who require reasonable accommodations during the employment process should notify Human Resources as necessary.

Quick Apply

Refine Your Search

help desk technician jobs in plattsburgh ny

IT Help Desk Technician

IT Help Desk Technician

Network Information Technology Support Technician

Technical Support

Information Technology (IT) Technician

Desktop Support Engineer (Dispatch /Part-Time) – Saint Albans, Vermont

IT Service Technician

Now Hiring IT and Telecom Field Technicians

Service Writer

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for help desk technician in plattsburgh ny

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected