Top 64 Documentation specialist Jobs in Ponce, Pr

Customer Service Specialist
Tetra Tech —Ponce, PR
- $15 - $17 an hour
- Overtime
- Spanish
- Computer literacy
- English
- Relocation assistance
5d
Mobility Operations Specialist (Puerto Rico)
Collins Aerospace —Santa Isabel Municipio, PR
- Full-time
- Remote
- System design
- English
- Mid-level
- Health insurance
- Tuition reimbursement
Vendor Specialist
Lynda Green by WindMar Home —Ponce, PR
- $50,000 - $100,000 a year
- Full-time
- Oracle
- Contracts
- In-person
- Health insurance
Quick Apply
Credentialing Specialist
One Federal Solution —Ponce, PR
- Customer service
- Mid-level
- Administrative experience
Quick Apply
Outbound Sales and Solution Expert
Connection Expert —Yauco, PR
- $23,000 - $50,000 a year
- Full-time
- Communication skills
- Entry level
- Paid training
- Paid time off
Quick Apply
4h
Urban Planning Specialist - Ponce, PR
Tetra Tech —Ponce, PR
- $65,000 - $85,000 a year
- Overtime
- 5 years
- Mid-level
- Master's degree
IT Request & Backlog Management Specialist (Puerto Rico)
Collins Aerospace —Santa Isabel Municipio, PR
- Full-time
- Remote
- English
- Mid-level
- 3 years
- Health insurance
- Tuition reimbursement
1d
Interior Design Professional
Kundlas Consulting Group LLC —Ponce, PR
- Writing skills
- Mid-level
- Bachelor's degree
Quick Apply
Validation Specialist
HR Works —Municipio de Jayuya, PR
- $45 - $50 an hour
- Extended hours
- Microsoft Word
- Spanish
- Microsoft Excel
Quick Apply
Validation Specialist (Cleaning-In-Place)
Validation & Engineering Group, Inc —Juana Díaz, PR
- Extended hours
- 7 years
- Senior level
Quick Apply
Cleaning Validation Specialist
Moriah Engineering —Jayuya, PR
- Engineering
- Mid-level
- Ability to climb stairs
Quick Apply
JT678 - QUALITY APPLICATIONS SPECIALISTS
Quality Consulting Group —Villalba, PR
- Product management
- Senior level
- Leadership
Fire Protection Professional
Kundlas Consulting Group LLC —Ponce, PR
- Full-time
- Engineering
- Mid-level
- Analysis skills
Quick Apply
Building Commissioning Professional
Kundlas Consulting Group LLC —Ponce, PR
- Full-time
- Analysis skills
- In-person
- Senior level
Quick Apply
Automation Specialist
Moriah Engineering —Jayuya, PR
- Extended hours
- Spanish
- OSHA
- Engineering
Quick Apply
Sr. Quality Applications Specialist
Flexible & Integrated Technical Services, LLC —Villalba, PR
- Spanish
- Customer service
- Engineering
Quick Apply
Validation Specialist
Validation & Engineering Group, Inc —Aibonito, PR
- Full-time
- Engineering
- Mid-level
Quick Apply
2d
Manager of Technical Sales Specialist - Massachusetts
Sartorius —United States
- Full-time
- Remote
- Up to 50% travel
- 5 years
- Product management
- Health savings account
- AD&D insurance
Senior Tax Research Specialist
CSC (Corporation Service Company) —United States
- Full-time
- Remote
- Computer science
- Azure
- CPA
Pharmacovigilance Expert - AI Trainer
micro1 —United States
- $70 - $80 an hour
- Contract
- Medicine
- 5 years
- No experience needed
- Flexible schedule
11d

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Customer Service Specialist

Tetra Tech -
Ponce, PR

Apply Now

Job Details

Full-time
$15 - $17 an hour
5 days ago

Benefits

Relocation assistance

Qualifications

Spanish
English
High school diploma or GED
Productivity software
Quality data entry
Customer data entry

Full Job Description

The Opportunity:

Tetra Tech is seeking a motivated and customer-focused Customer Service Specialist to join our team in Ponce, Puerto Rico. As a Customer Service Specialist, you will provide professional call center support for participants of the CDBG-DR/MIT R3-BRR, SFH, Resurge, and CEWRI-CI Programs. This role requires excellent communication skills, sound judgment, attention to detail, and a strong commitment to providing outstanding customer service while supporting programs that strengthen Puerto Rico’s communities.

Why Tetra Tech:

At Tetra Tech, we are Leading with Science to solve the world’s most complex challenges. Our industry-leading experts in engineering and consulting are committed to driving positive change in communities around the world. For over 50 years, we have been at the forefront of innovation and sustainability. Today we stand as a market leader, offering cutting-edge solutions in water, environment, energy, and international development. Our work has improved more than 625 million lives around the world.

Your Impact:

Join Tetra Tech to make a real difference. Our work leverages cutting-edge technologies, advanced analytics, and the expertise of world-class scientists and engineers to create meaningful change around the world. Discover your full potential – join us to advance your career while leaving a lasting legacy.

Position Summary:

The Customer Service Specialist serves as the primary point of contact for applicants and participants of the CDBG-DR/MIT R3-BRR, SFM, Resurge, and CEWRI-CI Programs. The position provides exceptional customer service through inbound and outbound communications, applicant support, documentation, outreach, and accurate dissemination of program information while complying with Program Guidelines, SOPs, HUD requirements, and PRDOH standards.

Essential Job Functions:

The following duties are considered essential to the role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:

Respond to inbound telephone calls, emails, and other approved communication channels.
Conduct outbound calls for status updates, appointment reminders, outreach campaigns, document requests, and follow-up activities.
Explain program eligibility, application processes, documentation requirements, case status, and next steps.
Guide applicants through the application process and maintain continuous communication throughout the life of the case.
Provide monthly status updates to active applicants when required.
Receive, document, and resolve or escalate applicant complaints.
Receive and document warranty inquiries and coordinate follow-up with the appropriate program staff.
Provide information regarding reconsiderations, Reasonable Accommodation Requests (RAR), Optional Relocation Assistance (ORA), and other program services.
Document all applicant interactions accurately in the designated case management system.
Protect Personally Identifiable Information (PII) and maintain confidentiality.
Participate in outreach campaigns and mass communications as directed.
Meet customer service, productivity, quality assurance, attendance, and documentation standards.
Participate in required meetings, coaching sessions, and training.
Perform other duties as assigned.

Required Qualifications:

High school diploma or equivalent required.
One (1) year or more of customer service or call center experience.
Excellent verbal and written communication skills in both English and Spanish.
Strong computer proficiency, including Microsoft Office applications and data entry.
Ability to multitask and perform effectively in a fast-paced, metrics-driven environment.
Strong organizational, interpersonal, and problem-solving skills.

Preferred Qualifications:

Experience supporting government-funded, disaster recovery, housing, infrastructure, community development, or environmental programs.

Physical Requirements:

All candidates must be in Puerto Rico to be considered for the position.

Work Environment / Environmental Factors:

Work is primarily performed in an office/call center environment requiring prolonged sitting, computer use, telephone communication, and occasional lifting up to 20 pounds.

Compensation:

The hourly rate for this position is $15 – $17 per hour (depending on experience). The base salary rate represents the low and high end of the compensation scale for this role. Actual rate will be determined based on location, experience, responsibilities, and qualifications.

Additional Information:

Employment Type: Full-time
Work Schedule: Monday–Friday, 8AM–5PM (no expected overtime)
Travel Requirements: None
Work Location: Ponce, Puerto Rico

Life at Tetra Tech:
The perks of working at Tetra Tech include:

Comprehensive and market-competitive benefits.
Merit-based financial rewards.
Flexibility and company-wide commitment to work/life balance.
Collaborative team atmosphere that values the contributions of all employees.
Learning and development opportunities for ongoing professional growth.

About Tetra Tech:
Tetra Tech is the leader in water, environment, and sustainable infrastructure, providing high-end consulting and engineering services for projects worldwide. With 30,000 employees working together, Tetra Tech provides clear solutions to complex problems by Leading with Science® to address the entire water cycle, protect and restore the environment, design sustainable and resilient infrastructure, and support the clean energy transition.

Equal Opportunity Employer:
Tetra Tech is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sex, marital or familial status, status as a protected veteran, or any other characteristic protected by law. Tetra Tech is a VEVRAA federal contractor, and we request priority referral of veterans.
We invite applications from all interested parties.
Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:
LinkedIn: @TetraTechCareers
X (Twitter): @TetraTechJobs

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Please no phone calls or agencies.

Additional Information

Organization: 105 TDR

Apply Now

Refine Your Search

documentation specialist jobs in ponce, pr

Customer Service Specialist

Mobility Operations Specialist (Puerto Rico)

Vendor Specialist

Credentialing Specialist

Outbound Sales and Solution Expert

Urban Planning Specialist - Ponce, PR

IT Request & Backlog Management Specialist (Puerto Rico)

Interior Design Professional

Validation Specialist

Validation Specialist (Cleaning-In-Place)

Cleaning Validation Specialist

JT678 - QUALITY APPLICATIONS SPECIALISTS

Fire Protection Professional

Building Commissioning Professional

Automation Specialist

Sr. Quality Applications Specialist

Validation Specialist

Manager of Technical Sales Specialist - Massachusetts

Senior Tax Research Specialist

Pharmacovigilance Expert - AI Trainer

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