Top 721 Web services Jobs in Pontiac, Mi

Optical Lab Customer Service Representative Tier II
ABB OPTICAL Group —Auburn Hills, MI
- $20 an hour
- Overtime
- Computer literacy
- Mid-level
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Web Developers
Systems USA —Farmington Hills, MI
- Email
- Entry level
- HTML
- Disability insurance
- Relocation assistance
Sales Associate
Torrid —Auburn Hills, MI
- Part-time
- Merchandising
- US work authorization
- Cleaning
- Employee stock purchase plan
- Tuition reimbursement
Software Support Specialist
Tyler Technologies —Troy, MI
- $52,000 - $60,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Service Desk Coordinator (Troy, MI)
BeneSys, Inc. —Troy, MI
- $22 - $24 an hour
- Full-time
- Computer literacy
- Office
- Ability to lift 50 pounds
- AD&D insurance
- Paid holidays
Quick Apply
13d
Special Education Compliance Manager
Global Psychological —Farmington Hills, MI
- $90,000 - $100,000 a year
- Full-time
- Teaching Certification
- Office
- 3 years
Quick Apply
13d
Mortgage Loan Officer
Mortgage Origination —Farmington Hills, MI
- Full-time
- Computer literacy
- Mid-level
- Residential
Quick Apply
Senior Payment Analyst - Check Processing
Mphasis Limited —Troy, MI
- $25 - $30 an hour
- Overtime
- Research
- Mid-level
- 3 years
- Paid parental leave
- Health savings account
Quick Apply
Diesel Technician
COMPUNNEL INC —Troy, MI
- $50 - $55 an hour
- Contract
- Hybrid work
- Background check
- 5 years
- Computer literacy
Quick Apply
6d
Accounts Receivable Specialist
Galco Industrial Electronics —Madison Heights, MI
- $1 an hour
- Full-time
- Mid-level
- Office
- 3 years
Cyber Zscaler Network Security Engineer / Senior Consultant, Strategy, Growth, and Transformation
Deloitte —Detroit, MI
- $105,400 - $207,800 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
11d
Underground Lineman
Southwire —Detroit, MI
- $40 - $50 an hour
- Full-time
- Background check
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Lead Software Engineer
Emergent Software —Detroit, MI
- $140,000 - $160,000 a year
- Full-time
- Remote
- 5 years
- Java
- Mentoring
Quick Apply
6d
Sales Associate-Tax Resolution
The W Tax Group —Southfield, MI
- $35,000 - $50,000 a year
- Full-time
- Sales
- Mid-level
- In-person
- Paid training
- Paid holidays
Quick Apply
CSR 1
YOUNGWILLIAMS INC —Livonia, MI
- Full-time
- High school diploma or GED
- Associate's degree
- Entry level
4d
Account Manager
GENERAL RV CENTER —Wixom, MI
- $22 - $25 an hour
- Full-time
- Mid-level
- Administrative experience
- Presentation skills
- Health insurance
- Dental insurance
Experienced RV Technician
Blue Compass RV Auburn Hills —Auburn Hills, MI
- $25 - $32 an hour
- Full-time
- Carpentry
- Clean driving record
- Dealership
- Paid training
- Paid holidays
Quick Apply
Certified Welding Inspector (CWI) and Non-Destructive Testing (NDT) Technician
SME —Plymouth, MI
- Overtime
- Microsoft Excel
- Construction site
- Customer service
- Profit sharing
- Health insurance
Quick Apply
Pharmacy Liaison
Vitamed Pharmacy —Westland, MI
- Full-time
- Up to 50% travel
- Mid-level
- Travel
Quick Apply
Machinist
Invio Automation —Macomb, MI
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply

I want to receive the latest job alert for web services in pontiac, mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

web services jobs near pontiac, mi

Optical Lab Customer Service Representative Tier II

ABB OPTICAL Group -
Auburn Hills, MI

Quick Apply

Job Details

$20 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Family leave
Vision insurance
Life insurance

Qualifications

Optical experience
Email customer support
Phone communication
Shipment tracking for distribution operations
Windows
Order shipping
High school diploma or GED
Freight shipment tracking
Fax machines
Conflict management
Desktop applications
Productivity software
Order issue resolution
Faxing
Email support
Client interaction via phone calls

Full Job Description

JOB RESPONSIBILITIES

Reporting directly to the Business Operations Manager, the Lab Tier II Customer Service Representative provides elevated support to our Lab customers. This position will be responsible for interacting with customers in relation to the manufacturing environment of the Lab. You will handle inquiries, resolve issues, and ensure a positive experience for our customers.

Essential Responsibilities include the following. Other duties and special projects may be assigned.

Serve as the first point of contact for customers (phone, email, or in-person), effectively addressing and resolving their issues/complaints, and escalating them as necessary.
Partners with the customer review and verify patient order history.
Communicate with sales and lab representatives, where applicable, to meet the needs of the customer.
Achieve a first call resolution to all customer concerns and inquiries.
Provides moderate to high problem resolution.
Advise customers of products and services that may best suit them.
Makes outbound calls for consult, delayed jobs and open frame- to-come orders.
Provides shipping, tracking support and resolution. (Familiar with USPS, FedEx and UPS shipment applications.)
In-depth knowledge of all products relative to customer’s needs.

Provide individualized customer service with high quality and professional standards
Meet or exceed all key performance metrics set by the department.

Report inconsistencies and inefficiencies, and escalate issues to the Resolution team and management.
Actively participate in team discussions; provide feedback to improve the work environment.

Develop and maintain SOPs.
Exhibits effective communication skills and is empowered to make decisions for the customer.
Proactively engages the customer and creates an authentic, positive, and memorable customer experience.
Strong empathy and active listening skills to interpret customer needs.
Ability to work overtime as business needs dictate
Other duties as assigned

Supervisory Responsibilities: None

QUALIFICATIONS:

Required Qualifications and Skills

High school diploma or equivalent
In addition to the 2 years of customer service experience in tier I, minimum of 1 year of optical customer service experience.
Requires PC proficiency in a windows-based environment with the ability to use search tools, browsers and e-mail features
Requires proficiency with MS office applications (Excel, Word, Adobe)
Able to answer inbound phone calls and respond to emails
Able to make outbound calls including Frame-To-Come and delayed job calls
Able to execute and solve credit search, shipping/tracking request, vision web validation, faxed orders and moderate problem resolution.
Ability to adapt to change and unexpected demands of the business
Excellent written and oral communication skills with the ability to convey information clearly and effectively
Ability to resolve customer conflict issues in a tactful and professional manner
Ability to multi-task and utilize multiple systems while performing on the job

Desired Qualifications

In addition to 4 years of customer service experience, preferred 2-years of optical experience.
High end optical experience, such as customized/ boutique eyewear.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is frequently required to sit, stand, walk, bend, and use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 25 pounds (safety/weight belt provided, if requested). Specific vision, peripheral vision, depth perception and the ability to adjust focus is required.

For U.S. Candidates

Compensation Range
The anticipated base salary range for this position is $20.00 Hourly. This represents the good-faith estimate of the compensation range at the time of posting.

Actual pay will be based on job-related factors, which may include:

Geographic location
Relevant experience
Education and qualifications
Job-related skills
Internal equity considerations
Applicable minimum wage laws

This position may also be eligible for a bonus and/or commission plan, subject to the terms of the applicable plan.

Benefits

Depending on eligibility and position, employees and/or eligible dependents may participate in Company-sponsored benefit programs, which may include:

Medical, dental, and vision insurance
Life and group life insurance
Voluntary supplemental life insurance
Supplemental health benefits (critical illness, hospital, accident)
Short- and long-term disability
Paid family leave (where applicable by state law)
401(k) plan
Tuition reimbursement
Eyewear discounts

Time-Off Benefits

Eligible U.S. employees receive the following time-off benefits (subject to Company policy and applicable state/local laws):

Paid vacation and/or sick time
Paid holidays
Birthday PTO

(Some states require front-loaded sick leave; others accrue. The Company will comply with all applicable local requirements.)

Accessibility and Accommodations

Upon request and consistent with applicable law, ABB Optical will provide reasonable accommodations to individuals with disabilities during the application and hiring process.
To request an accommodation, please email [email protected] and include your name and contact information so we can follow up promptly.

Equal Opportunity Employer

ABB Optical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability.

International Candidates

The compensation and benefits information in this posting applies to candidates hired in the United States. Candidates hired outside the United States will receive compensation and benefits aligned with their local market.

ABB031

Quick Apply

Refine Your Search

web services jobs in pontiac, mi

Optical Lab Customer Service Representative Tier II

Web Developers

Sales Associate

Software Support Specialist

IT Service Desk Coordinator (Troy, MI)

Special Education Compliance Manager

Mortgage Loan Officer

Senior Payment Analyst - Check Processing

Diesel Technician

Accounts Receivable Specialist

Cyber Zscaler Network Security Engineer / Senior Consultant, Strategy, Growth, and Transformation

Underground Lineman

Lead Software Engineer

Sales Associate-Tax Resolution

CSR 1

Account Manager

Experienced RV Technician

Certified Welding Inspector (CWI) and Non-Destructive Testing (NDT) Technician

Pharmacy Liaison

Machinist

I want to receive the latest job alert for web services in pontiac, mi

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected