Top 181 Customer service Jobs in Portage, Mi

Treatment Navigator
OptiMed Health Partners —Kalamazoo, MI
- $19 - $24 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
Customer Service and Sales Coordinator
Weber Specialties Company —Schoolcraft, MI
- Full-time
- Computer literacy
- Bachelor of Science
- Office
- Paid holidays
- Dental insurance
Quick Apply
5d
Phone Sales Representative
College Hunks Hauling Junk and Moving —Kalamazoo, MI
- $15 - $18 an hour
- Full-time
- Customer service
- Computer skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
Customer Service Specialist
Sherwin-Williams —Portage, MI
- From $16.50 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
4d
ProCare Customer Excellence Representative - Hybrid - Pay Starting at 21.58/hr
Stryker —Kalamazoo, MI
- $21.58 - $29.20 an hour
- Overtime
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- AD&D insurance
Scheduler
First Student —Kalamazoo, MI
- $17 an hour
- Full-time
- Computer literacy
- English
- High school diploma or GED
Quick Apply
11d
Front Desk Agent
Staybridge Suites - Kalamazoo, Michigan —Kalamazoo, MI
- Weekends as needed
- Computer literacy
- Hotel
- Computer skills
- Flexible schedule
Quick Apply
Sales Support Representative - Hybrid - Pay Starting at $21.58/hr
Stryker —Portage, MI
- $21.58 - $29.20 an hour
- Overtime
- ERP systems
- Mid-level
- High school diploma or GED
- Health savings account
- AD&D insurance
Card Services Specialist
Arbor Financial Credit Union —Kalamazoo, MI
- $17.25 an hour
- Full-time
- Hybrid work
- Sales
- Research
- High school diploma or GED
- Profit sharing
- Health savings account
5d
Customer Service Representative - Kendall Electric
The Kendall Group, Inc. —Portage, MI
- Full-time
- Office
- High school diploma or GED
- Travel
Client Services Specialist
Jeannie Cleaning —Portage, MI
- $600 - $900 a week
- Part-time
- Google Workspace
- Computer literacy
- English
- Health insurance
- Dental insurance
Quick Apply
Front Desk
ProSmile —Kalamazoo, MI
- Full-time
- Dental office
- High school diploma or GED
- Computer skills
- Health savings account
- AD&D insurance
1d
Service Center Support PT
FedEx Freight —Kalamazoo, MI
- From $19.23 an hour
- Part-time
- Basic math
- Office
- High school diploma or GED
Customer Service - Donor Support Technician
CSL Plasma —Portage, MI
- Extended hours
- Bilingual
- Customer service
- Basic math
Customer Service Associate
Walgreens —Portage, MI
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Patient Service/Front Desk Coordinator
MyEyeDr. —Portage, MI
- Weekends as needed
- Computer literacy
- Administrative experience
- Computer skills
- Paid holidays
- Health insurance
Bowling Front Desk - Airway Fun Center
Airway Fun Center —Portage, MI
- Entry level
Customer Account Coordinator
International Paper —Three Rivers, MI
- $51,520 - $64,400 a year
- Full-time
- Microsoft Excel
- Basic math
- Research
6d
Customer Service Clerk
SunBerry Limited LLC —Paw Paw, MI
- $21 an hour
- 8 hour shift
- Customer service
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Blood Collection Staff - Customer Service
American Red Cross —Kalamazoo, MI
- From $20.23 an hour
- Weekends as needed
- Clean driving record
- Computer literacy
- High school diploma or GED
- Paid training
- Paid holidays
6h

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Treatment Navigator

OptiMed Health Partners -
Kalamazoo, MI

Quick Apply

Job Details

Full-time
$19 - $24 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
HIPAA compliance
Customer service
Call center experience
Medical office experience
HIPAA
High school diploma or GED
Healthcare privacy protection
CRM system proficiency
Cross-functional collaboration
Cross-functional communication

Full Job Description

JOB DESCRIPTION: Treatment Navigation Specialist

The Treatment Navigation Specialist is responsible for being the first line of contact for our customers. They promote a positive environment and are responsible for assisting various aspects within a Call Center. This includes, acting as a liaison between clinical staff, external parties, and the sales department. The Treatment Navigation Specialist is also responsible for providing a concierge service at the highest level possible.

The Treatment Navigation Specialist ensures effective inbound/outbound communications in a timely manner. Duties include managing inbound/outbound calls, documenting all lines of communication, and assisting with issues in a timely manner. The Treatment Navigation Specialist will communicate with patients, payors, healthcare providers, clients, and other OptiMed stakeholders.

The duties and responsibilities of the Treatment Navigation Specialist include, but not limited to:

Utilize verbal communication strategies to effectively address caller requests.
Professionally handle a high volume of complex inbound/outbound calls.
Discuss products, services, and ensure a textbook customer experience.
Effectively handle complaints while consistently demonstrating behaviors that are respectful and productive to an excellent experience.
Build relationships and trust with clients, patients, and other stakeholders.
Address customer issues and ensure effective and long-term solutions.
Must be able to maintain strict confidentiality of sensitive information in accordance to HIPAA.
Work with various departments to support the mission, vision, and values of OptiMed Health Partners.
Receive feedback, promote a positive work environment, and leverage strengths to teach the team.
Able to adapt and overcome challenges with the team while maintaining the highest quality standards.

SUPERVISORY RESPONSIBILITIES

The Treatment Navigation Specialist has no direct reports.

QUALIFICATIONS

TheTreatment Navigation Specialist shall meet these requirements.

High school diploma or GED required.
Associate’s degree preferred.
Two (2) years of previous experience in Customer Service role required,
Proficient in operating a CRM, EMR, or Call Center Solution.
Must have excellent communications skills in both written and verbal forms.
Must be able to work effectively with various levels within the organization, including staff, leadership, patients, pharmacist, sales, and other clients or stakeholders.

PREFERRED SKILLS

The Treatment Navigation Specialist will share these preferred skills:

Is effective in a variety of communication styles, that can provide timely and accurate information.
Is persistent in accomplishing objectives despite obstacles and setbacks.
Understands different situations can call for different approaches, while reacting accordingly.
Can prioritizes work to meet commitments and organizational initiatives.
Applies others’ diverse experiences, styles, background, and perspectives to obtain results.
Can juggles multiple activities and utilizes their knowledge of internal support and processes.
Can demonstrate a variety of multi-mode communication skills, listens, relates and comfortably collaborates effectively with various stakeholders.
Maintains a positive attitude despite adversity. Follows through on commitments and is direct and truthful. Shows a commitment to continuous improvement and excellence.
Proficiency with Microsoft Office products, including Word, Excel, Outlook, and other platforms.

PHYSICAL DEMANDS

The Treatment Navigation Specialist must be able to spend a considerable time viewing a computer monitor and sit for prolonged periods of time. Additional tasks may include, lifting, bending, standing, or walking for short periods of time.

WORK ENVIRONMENT

The Treatment Navigation Specialist thrives in a fast-paced work environment which may vary from an office/desk type confinement to being required to spend most of the day on their feet, assisting in other departments.

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Call center: 2 years (Required)
Customer service: 2 years (Required)
Medical office: 2 years (Required)

Ability to Commute:

Kalamazoo, MI 49009 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service jobs in portage, mi

Treatment Navigator

Customer Service and Sales Coordinator

Phone Sales Representative

Customer Service Specialist

ProCare Customer Excellence Representative - Hybrid - Pay Starting at 21.58/hr

Scheduler

Front Desk Agent

Sales Support Representative - Hybrid - Pay Starting at $21.58/hr

Card Services Specialist

Customer Service Representative - Kendall Electric

Client Services Specialist

Front Desk

Service Center Support PT

Customer Service - Donor Support Technician

Customer Service Associate

Patient Service/Front Desk Coordinator

Bowling Front Desk - Airway Fun Center

Customer Account Coordinator

Customer Service Clerk

Blood Collection Staff - Customer Service

I want to receive the latest job alert for customer service in portage, mi

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