Top 584 Operations center Jobs in Portage, Mi

Contact Center Operations Director (Full-Time)
Gryphon Place —Kalamazoo, MI
- Weekends as needed
- 5 years
- Master's degree
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
2d
Service Center Support PT
FedEx Freight —Kalamazoo, MI
- From $19.23 an hour
- Part-time
- Basic math
- Office
- High school diploma or GED
13d
Service Center Helper
Celeros Flow Technology —Kalamazoo, MI
- $20.80 an hour
- Monday to Friday
- Forklift
- High school diploma or GED
- Organizational skills
- Health savings account
- Paid holidays
3d
Program Assistance Center (PAC) Eligibility Coordinator
United Way of South Central Michigan —Kalamazoo, MI
- From $53,920 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
District Manager (Retail Operations)
Goodwill Industries of Southwestern Michigan —Kalamazoo, MI
- $60,000 - $65,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
Quick Apply
Parts Delivery Driver
JX Truck Center —Kalamazoo, MI
- 8 hour shift
- Mid-level
- Forklift
- High school diploma or GED
- Paid training
- Wellness program
Quick Apply
Assistant Center Manager
Senior Care Partners PACE —Portage, MI
- Microsoft Outlook
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Senior Manager, Operations
Stryker —Portage, MI
- $135,600 - $225,900 a year
- Full-time
- 5 years
- Engineering
- Assembly
- Health savings account
- AD&D insurance
Operations Specialist
AdaptHealth, LLC —Battle Creek, MI
- Background check
- HIPAA
- Administrative experience
- Paid parental leave
- Health savings account
Quick Apply
Automotive Parts Delivery Driver ~ Portage, MI
AWI LEASING LLC —Portage, MI
- Part-time
- 18 years or older
- Pass drug screening
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Administrative Assistant
Bronson Healthcare —Kalamazoo, MI
- Full-time
- Microsoft Outlook
- Hospital
- Writing skills
5d
Executive Assistant
CRB —Kalamazoo, MI
- Full-time
- Hybrid work
- Background check
- 7 years
- Research
Quick Apply
Seasonal Fulfillment and Receiving Support Associate, Crossroads
Macy’s —Portage, MI
- $15.00 - $19.51 an hour
- Part-time
- Merchandising
- English
- Ability to lift 25 pounds
- Store discount
- Paid holidays
4d
Member Services Staff (Portage Location)
YMCA of Greater Kalamazoo —Portage, MI
- $13.73 an hour
- Part-time
- Ability to walk for extended periods
- Computer literacy
- Ability to sit for extended periods
Quick Apply
Director GEAR UP Learning Center
Western Michigan University —Kalamazoo, MI
- Full-time
- School experience
- 5 years
- Public speaking
- Disability insurance
- Health insurance
Medical Assistant/Receptionist
New Oakland Family Centers —Portage, MI
- $17 - $18 an hour
- Full-time
- Vital signs
- Hospital
- Adults
Quick Apply
4d
Assistant Manager
STIIIZY —Portage, MI
- $21.50 an hour
- Overtime
- Mid-level
- Office
- 21 years or older
- Paid training
- Paid holidays
Quick Apply
Center Manager
Community Action Agency of South Central Michigan —Delton, MI
- $28 - $32 an hour
- Classroom
- Computer literacy
- Mid-level
Repair Technician - 1st Shift - Starting $20.08/hr
Stryker —Kalamazoo, MI
- $20.08 - $25.28 an hour
- Overtime
- Schematics
- Word processing
- Basic math
- Health savings account
- AD&D insurance
13d
Print Operations Specialist · Full-Time
Marana Group —Kalamazoo, MI
- Weekends as needed
- Pass drug screening
- Mid-level
- High school diploma or GED
- Profit sharing
- Paid training

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Contact Center Operations Director (Full-Time)

Gryphon Place -
Kalamazoo, MI

Quick Apply

Job Details

Full-time
2 days ago

Benefits

Paid holidays
Health insurance
Paid time off
Retirement plan

Qualifications

Contract management
Contract law compliance support experience
Contract performance monitoring
Supervising experience
Bachelor's degree
Social service program quality assurance
Forecasting
Leading team collaboration initiatives
Managing projects
Process improvement planning
Managing business operations budgets
Project leadership
Team motivation (leadership skill)
Staffing management
Cross-functional communication
Organizational budget management
Strategic workforce planning

Full Job Description

Description:

Join Gryphon Place and become part of a collaborative, compassionate team where your work makes a meaningful difference in the community every day. We’re committed to supporting the people who support others, with flexible scheduling, a strong focus on work-life balance, free medical benefits for you, additional healthcare options, employer contributions to your retirement plan, paid holidays, and generous paid time off. If you’re looking for a mission-driven career where you can grow professionally while still making space for your personal life, Gryphon Place is a place to thrive.

STATEMENT OF THE JOB

The Contact Center Operations Director is responsible for overseeing the operations of the Contact Center, which provides 211 information and referral services, 988 suicide and crisis intervention, and after-hours support for community mental health organizations. This role ensures systems, processes, and operations are effective, efficient, and aligned with organizational and contractual expectations. It serves as a strategic partner and collaborator with the Directors of 2-1-1 and Crisis Services to support staff readiness and engagement through thoughtful systems and equitable operational practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational Systems & Quality

Lead the development and implementation of standardized policies, protocols, and training frameworks across the 2-1-1 and Crisis teams.
Ensure all operational procedures are consistent, efficient, and reflective of best practices in crisis and information services.
Collaborate with leadership to develop and maintain systems that track quality, performance, and compliance, and implement corrective actions as needed.
Support accreditation and certification processes (Inform USA, AAS, COA, etc.) by ensuring documentation and practices meet standards.
Forecast staffing needs, ensuring cost-effectiveness and adequate coverage.
Create workflows and systems that improve efficiency, productivity, and service quality.
Develop productivity expectations based on call type, line, and service demands.

Equity & Wellbeing

Embed diversity, equity, inclusion, and belonging (DEIB) principles into all operational and training systems.
Assess and improve internal processes through an equity and wellbeing lens, ensuring they foster fairness, accessibility, and respect.
Collaborate with team leaders to identify and address systemic barriers to staff success and satisfaction.

Training & Development

Develop and coordinate comprehensive training plans for both 2-1-1 and Crisis Services staff to ensure consistent skill-building and knowledge retention.
Curate and deliver training content that reflects trauma-informed, person-centered, and culturally responsive practices.
Partner with department directors to create feedback loops that measure training effectiveness and identify continuous improvement opportunities.

Collaboration & Leadership

Serve as a connector and facilitator between operations, HR, and program leadership to align processes with organizational goals.
Promote a workplace culture that values collaboration, transparency, and shared accountability.
Support cross-departmental initiatives that strengthen Gryphon Place’s overall organizational health and impact.

Requirements:

EDUCATION AND EXPERIENCE

Required:

Bachelor’s degree in business, operations, project/change management, or related field.
Minimum of 5 years of experience in program or operations management, including experience with process improvement or training systems.
Minimum of 3 years of supervisory or management experience, preferably within a multi-program or crisis services environment.
Excellent communication, facilitation, and organizational skills.
Experience collaborating across departments and managing complex projects.
Experience managing contract compliance, quality assurance, and operational systems required.
Demonstrated ability to forecast staffing, manage budgets, and implement cost-effective strategies

Preferred:

Master’s degree in organizational leadership or a related field.
Experience in behavioral health, crisis intervention, or nonprofit human services.
Familiarity with accreditation processes (AAS, Inform USA, COA).
Understanding of contact center operations.
Knowledge of 211 and 988 systems and crisis intervention services

KNOWLEDGE / SKILLS / ABILITIES

Equity-minded leadership
Process design and evaluation
Emotional intelligence and collaboration
Ability to analyze data, identify trends, and implement process improvements.
Excellent organizational skills, with the ability to manage multiple priorities and deadlines.
Strong communication and interpersonal skills, with the ability to collaborate across teams and with external partners.
Demonstrated leadership skills with the ability to inspire, support, and hold others accountable.
Proficiency in using technology platforms, data tracking, and reporting systems.

Work Environment

This position operates in a hybrid work environment with flexibility for on-site and remote work, depending on operational needs. Occasional evening and weekend availability may be required

Gryphon Place provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. EOE. This job description is representative. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by any person authorized to give instructions or assignments.

Quick Apply

Refine Your Search

operations center jobs in portage, mi

Contact Center Operations Director (Full-Time)

Service Center Support PT

Service Center Helper

Program Assistance Center (PAC) Eligibility Coordinator

District Manager (Retail Operations)

Parts Delivery Driver

Assistant Center Manager

Senior Manager, Operations

Operations Specialist

Automotive Parts Delivery Driver ~ Portage, MI

Administrative Assistant

Executive Assistant

Seasonal Fulfillment and Receiving Support Associate, Crossroads

Member Services Staff (Portage Location)

Director GEAR UP Learning Center

Medical Assistant/Receptionist

Assistant Manager

Center Manager

Repair Technician - 1st Shift - Starting $20.08/hr

Print Operations Specialist · Full-Time

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