Top 3 It help desk technician Jobs in Poughkeepsie, Ny

Tier 1 Help Desk Technician
Cyber Guardian Consulting Group, LLC. —Kingston, NY
- $45,000 - $65,000 a year
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Client Services Technician
Marist University —Poughkeepsie, NY
- $65,000 - $70,000 a year
- Full-time
- In person
- Computer science
- Computer Science
- Research
- Paid holidays
- Disability insurance

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Tier 1 Help Desk Technician

Cyber Guardian Consulting Group, LLC.
Kingston, NY

Quick Apply

Job Details

Full-time
$45,000 - $65,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Professional development assistance
Life insurance
Paid sick time
Pet insurance

Qualifications

Software troubleshooting
IT user and group management
Customer service
Standard Operating Procedures (SOPs) implementation
Technical documentation
Enterprise software
Equipment troubleshooting
Incident Escalation
Cloud service support
Productivity software support
Remote access software
IT support
Computer networking
DNS
Access control management
Identity and access management (IAM) solutions
Escalation handling
Standard operating procedures (SOPs)
Active Directory
CompTIA A+
Ticketing system technical support
Help desk
VPN

Full Job Description

IT Help Desk Technician

Work is boring.

We are the “Google” of the Hudson Valley. We are the kids that turn the world upside down – work isn’t normal here. We care deeply about what we do, the products we build and the future in front of us. We are the standouts. We are Hudson Valley. We have talent and leadership that inspires, not to mention the perks – thousands of snacks, unlimited exotic coffee, video game tourneys, monthly dinners and more.

EVERYONE DOESN’T GET A SEAT AT OUR TABLE. We are winners.

Cyber Guardian Consulting Group exemplifies and rewards exceptional people who demonstrate their commitment with an opportunity to be a part of ownership. Get involved at the ground level of a powerful venture with goals to be a billion-dollar enterprise in five years.

We are a comprehensive provider of security-first Managed IT and Cybersecurity Consultancy services that primarily maintains endpoints, cloud environments and networks to ensure the highest level of cyber-hardened standards, while remaining performant so work is unimpeded and worry-free. Our cybersecurity and technology experts are best-in-class and ever vigilant in finding new ways to boost productivity and protect our client’s data using state-of-the-art technology.

CG has developed many business partnerships to create a cutting-edge security framework. These partners include Cisco, Microsoft, IBM, Dell, Charter/Spectrum, and GoDaddy, to name a few. We support clients in healthcare, entertainment, law, finance, insurance, real estate and government.

IT Help Desk Technician Responsibilities:

Serve as the first point of contact for IT support requests (phone, chat, email, ticketing system).
Log, categorize, prioritize, and troubleshoot common end-user issues (password resets, account access, email, printing, basic connectivity, application issues).
Provide remote and in-person support for Windows/macOS workstations, mobile devices, and standard peripherals.
Perform basic hardware/software triage (diagnose, swap peripherals, reimage devices using standard procedures, install approved software).
Support Microsoft 365 end-user functions (Outlook, Teams, OneDrive/SharePoint basics) and escalate admin-level tasks when needed.
Assist with Active Directory tasks per SOP (unlock accounts, reset passwords, add users to groups as directed, verify access).
Follow documented processes for onboarding/offboarding support (equipment setup, account provisioning requests, access checklists).
Use monitoring/alerts and user reports to identify issues and escalate to Tier 2/3 with clear notes, steps already taken, and impact details.
Maintain accurate ticket updates and documentation, including resolutions and knowledge base contributions.
Follow and reinforce security policies (MFA, phishing reporting, secure handling of devices/data, least privilege).
Participate in routine IT tasks such as inventory tracking, asset tagging, basic patching/reboots, and workstation health checks (as assigned).

Required Skills:

Working knowledge of Windows and/or macOS, basic networking (Wi-Fi, DNS basics, VPN concepts), and common enterprise apps.
Strong customer service mindset with clear communication and the ability to explain steps to non-technical users.
Familiarity with ticketing systems and remote support tools (RDP, TeamViewer, AnyDesk, Quick Assist, etc.).
Basic exposure to Microsoft 365 (Outlook/Teams/OneDrive) and directory concepts (accounts, groups, permissions).
Ability to follow SOPs, document work clearly, and know when/how to escalate.
Reliable troubleshooting approach (identify symptoms, reproduce, isolate, resolve or escalate).

Benefits:

100% Healthcare Coverage with Vision & Dental
Copay Reimbursement
Life Insurance
Paid Time Off
Professional Development Assistance
Pet Insurance
Pet Life Insurance
Vacation Pay
Sick Pay
Two Paid Personal Days
Cryogenic Therapy
Unlimited Snacks
Exotic Coffee
Premium Flavored Water
Weekly Lunch
DoorDash
Massages
Bi-Monthly Dinner
Bi-Monthly Video Game Tournaments
Gold Bar Program
Peloton Discount and Monthly credits
50% off Apple Products

Interest Rate Reduction - 200 Basis Point Reduction

Additional Company Benefits:

Amazing Discounts - Exclusive discount program with national and local discounts from brands you know and love. Up to 45% off Movie Tickets, Theme Parks, Concerts, Broadway shows, Car Rentals, Hotels & More. Apple Employee Purchase Program.

Life Assistance - Confidential assistance for employees with common issues as well as more serious emotional concerns.

Health Services - Discounts for wellness services including on-site wellness workshops, webinars, flu shots, and more.

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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it help desk technician jobs in poughkeepsie, ny

Tier 1 Help Desk Technician

Client Services Technician

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