Overview
Kingston Business Solutions is seeking a dependable and customer-focused Part-Time IT Support Technician to provide remote and on-site technology support to small and mid-sized business clients.
This position is responsible for resolving routine computer, software, Microsoft 365, printer, user account, and network connectivity issues. The technician will also assist with workstation deployments, account administration, system maintenance, cybersecurity services, and client documentation.
The ideal candidate has one to three years of IT support experience, communicates professionally with nontechnical users, works well independently, and knows when a more complex issue should be escalated.
This is an excellent opportunity for an early-career IT professional who wants practical experience supporting multiple business environments and developing skills in Microsoft 365, Windows systems, networking, servers, and cybersecurity.
Duties and Responsibilities
- Provide Tier 1 and selected Tier 2 technical support by phone, email, remote access, and onsite visits.
- Troubleshoot Windows desktops, laptops, software, printers, monitors, peripherals, and mobile devices.
- Resolve user account, password, email, shared folder, and multifactor authentication issues.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other Office applications.
- Create, update, disable, and troubleshoot user accounts in Microsoft 365 and Active Directory environments.
- Assist with permissions, security groups, shared mailboxes, file access, and basic Group Policy related tasks.
- Install, configure, and deploy new computers, software, printers, security applications, and other business technology.
- Assist with data transfers, user profile setup, system updates, and equipment replacement.
- Troubleshoot basic wired and wireless network connectivity, internet access, DNS, TCP/IP, VPN, and remote access issues.
- Support client environments that may include Windows Server, Active Directory, Remote Desktop Services, Microsoft Entra ID, and Microsoft 365.
- Assist with endpoint security, email security, security awareness training, domain monitoring, and other managed cybersecurity services.
- Perform routine system checks, software updates, workstation maintenance, and assigned preventive maintenance tasks.
- Record all service requests, troubleshooting steps, time worked, and resolutions in the company ticketing system.
- Maintain accurate client, device, account, licensing, and system documentation.
- Communicate clearly with clients and provide updates until issues are resolved.
- Escalate complex server, network, cybersecurity, backup, or business-critical issues when appropriate.
- Travel to client locations throughout Prescott and the surrounding Quad Cities area.
Required Qualifications
- One to three years of professional IT support, help desk, desktop support, field service, or related technical experience.
- Must currently reside in Prescott, Prescott Valley, or Chino Valley, Arizona.
- Experience supporting Windows 10 and Windows 11 computers.
- Working knowledge of Microsoft 365 applications and user account administration.
- Experience troubleshooting computers, printers, software, user accounts, email, and network connectivity.
- Basic understanding of Active Directory, Windows Server, networking, cybersecurity, and remote support tools.
- Strong customer service and communication skills.
- Ability to explain technical issues in language that nontechnical users can understand.
- Strong problem solving, organization, and time management skills.
- Ability to manage multiple service requests and work with limited supervision.
- Ability to document technical work accurately and consistently.
- Valid driver’s license and reliable transportation.
- Ability to travel to client locations during scheduled working hours.
- Ability to safely lift and move computer equipment weighing approximately 40 pounds.
- Ability to pass any background screening required for access to client systems or facilities.
Preferred Qualifications
- CompTIA A+, Network+, Security+, Microsoft, or similar technical certification.
- Associate degree, technical certificate, or college coursework in information technology, cybersecurity, networking, computer science, or a related field.
- Experience working for a managed service provider or supporting multiple business clients.
- Experience with Active Directory, Group Policy, Windows Server, Remote Desktop Services, Microsoft Entra ID, or endpoint management tools.
- Experience using a help desk or ticketing system.
- Experience with security awareness, endpoint protection, backup, or other managed cybersecurity services.
Schedule
- Part time position
- Approximately 15 to 25 hours per week
- Primarily weekday business hours
- Combination of remote work and onsite client visits
- Some evening or after hours work may be required for scheduled maintenance, installations, or urgent client issues
Compensation
$20 to $25 per hour, depending on experience, certifications, technical ability, and overall qualifications.
What Kingston Business Solutions Offers
- Experience supporting a variety of business clients and technology environments
- Opportunities to build skills in Microsoft 365, Windows systems, networking, servers, and cybersecurity
- A small business environment where dependability, initiative, and good judgment are valued
- Potential for increased responsibility and hours as the company grows
- Meaningful work that directly helps local businesses remain productive and secure
Embark on a rewarding journey where your technical skills make a real difference! We’re dedicated to fostering an inclusive environment that supports your growth while providing meaningful work that challenges and inspires.
Kingston Business Solutions is an equal opportunity employer. Employment decisions are based on qualifications, experience, job performance, and business needs.
Pay: $20.00 - $25.00 per hour
Application Question(s):
- Describe your experience supporting Microsoft 365
- What types of Windows computer or user support issues are you most comfortable resolving?
- Are you generally available during weekday business hours?
- Which technical certifications do you currently hold?
- Describe a technical issue you resolved for a user who had limited technical knowledge.
Experience:
- IT support: 1 year (Required)
Ability to Commute:
- Prescott, AZ 86305 (Required)
Work Location: Hybrid remote in Prescott, AZ 86305
