Top 48 Guest service agent Jobs in Raleigh Nc

Guest Service Agent
Doubletree by Hilton —Raleigh, NC
- Part-time
- No education required
- Sanitation
- Research
Quick Apply
Front Desk Agent
NFC Amenity Management —Raleigh, NC
- $16 - $18 an hour
- Part-time
- Residential
- US work authorization
- Entry level
- Paid training
- Disability insurance
Quick Apply
Guest Service Agent
Home2 Suites by Hilton —Raleigh, NC
- $15 - $17 an hour
- Part-time
- Sanitation
- Research
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
White Lodging Services Corporation —Raleigh, NC
- Weekends as needed
- Hotel
- Accounting
- Ability to stand for extended periods
- Paid parental leave
- Disability insurance
Quick Apply
6d
Guest Service Agent
Embassy Suites, Raleigh —Raleigh, NC
- Hotel
- High school diploma or GED
- Accounting
- Health insurance
- Dental insurance
Quick Apply
6h
Front Desk Agent @ Courtyard by Marriott Raleigh Crabtree Valley
Summit Hospitality Incorporated —Raleigh, NC
- Part-time
- 18 years or older
- Hotel
- High school diploma or GED
Quick Apply
Front Office Reception Agent
THE UMSTEAD HOTEL & SPA —Cary, NC
- Full-time
- Hotel
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
9d
Guest Service Agent
DALY HOLDINGS INC —Morrisville, NC
- Part-time
- Computer literacy
- Hotel
- Ability to stand for extended periods
Guest Service Agent - Downtown Raleigh
Prime Investments & Development, LLC —Raleigh, NC
- Hotel
- Entry level
Front Desk Agent-PM Shift Fairfield by Marriott Durham
Fairfield Inn & Suites Durham RTP —Durham, NC
- $16.50 - $18.00 an hour
- Part-time
- Hotel
- Accounting
- Conflict management
- Health insurance
- Dental insurance
Quick Apply
5d
Front Desk Associate
Salon Blu —Raleigh, NC
- $15 an hour
- Full-time
- In-person
- Reliable transportation
- Communication skills
Quick Apply
7d
Guest Service Agent
WF HOTEL INC —Wake Forest, NC
- Part-time
- Computer literacy
- Hotel
- Ability to stand for extended periods
Front Desk Agents-Renaissance Raleigh Hotel
Renaissance Raleigh Hotel —Raleigh, NC
- $16 an hour
- Weekends as needed
- Hotel
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent Weekends 3-11PM
INNKEEPER PROPERTIES INC —Durham, NC
- Part-time
- Computer literacy
- Hotel
- Ability to stand for extended periods
Hotel Front Desk Agent
Millennium Hotels and Resorts —Durham, NC
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
- AD&D insurance
- Paid holidays
Quick Apply
Front Desk Agent
HILTON DURHAM NEAR DUKE UNIV —Durham, NC
- Full-time
- English
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
11d
Guest Service Agent
COLE MILL HOTEL INC —Durham, NC
- Part-time
- Computer literacy
- Hotel
- Ability to stand for extended periods
Front Desk Sales Associate
Massage Envy —Raleigh, NC
- $13 an hour
- Choose your own hours
- Clinic
- Math
- Computer skills
- Wellness program
- Health insurance
Quick Apply
Hotel Front Desk Agent (Part-Time)
STSS Inc —Cary, NC
- Part-time
- Oracle
- Computer literacy
- Hotel
- Flexible schedule
Night Auditor - PT
Embassy Suites Raleigh Crabtree —Raleigh, NC
- $17 - $19 an hour
- Part-time
- English
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for guest service agent in raleigh nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest service agent jobs near raleigh nc

Guest Service Agent

Doubletree by Hilton -
Raleigh, NC

Quick Apply

Job Details

Part-time | Full-time

Qualifications

High school diploma or GED
Hotel and accommodations guest complaints handling

Full Job Description

Job title: Guest Service Agent

Reports to: Front Office Manager

Job purpose

To consistently and professionally perform all front desk duties in accordance with hotel and brand standards.

Responsibilities

Report to work on time and in proper uniform adhering at all times to company grooming standards.
Maintain complete knowledge of correct maintenance and use of equipment.
Anticipate guests’ needs, respond promptly and acknowledge all guests regardless of business volume.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of front desk work area.
Demonstrate complete knowledge at all times of:

A. Hotel features/services and hours of operation.

B. Room types, numbers, layout, décor and locations.

C. Room rates, special packages and promotions.

D. Daily house count and expected arrivals/departures.

E. Room availability for any given day.

F. Scheduled in-house group activities, locations and times.

G. Hotel and departmental policies and procedures.

Answer incoming calls within 3 rings using correct greeting and telephone etiquette.
Review par levels for supplies during shift and replenish as needed.
Make guest reservations when applicable.
Consistently update front desk communication/guest service log.
Enter all maintenance requests into Hotel Service Pro as requested.
Maintain a professional voice and demeanor when communicating over the hotel radio.
Assist front office management team with reviewing the following reports:

A. Credit limit

B. Reservations made yesterday

C. Rate check / Rate variance

D. Housekeeping status reports

Run “emergency reports” as per the company requirements.
Must be proficient with all “emergency” procedures.
Perform necessary functions for setting up the next shift.
Perform accurate and efficient bucket checks.
Assist the sales department with group key packets, welcome letters, etc.
Ensure that wake up calls are set up accurately and in a timely manner.
Assist guests with reports of lost/stolen articles, following hotel policy.
Adhere to hotel policies and procedures for guest/team member accidents or injuries and emergency’s.
Conduct guest “welcome” call according to brand standards.
Ensure security of guest room access.
Enter sales rooming lists if requested.
Assist front office management team in researching disputed charges as requested.
Be proficient in procedures for the proper handling of sold out nights and walking guests to another property.
Maintain current list of available locations for walk situations.
Anticipate low occupancy periods and coordinate blocking of rooms with Housekeeping Management.
Review the arrivals report for accuracy. Check printed registration cards against information on the arrivals report, rectify and deficiencies as needed.
Ensure that all VIPs are pre-registered according to standards.
Work closely with housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report any guest concerns.
Enter all guest maintenance issues into Hotel Service Pro. Follow up to make sure that issues have been resolved by maintenance staff in a timely manner.
Print special requests report and block rooms according to specifications.
Balance room types throughout day.
Print credit check report and review status of each account. Follow up on accounts beyond approved credit limit.
Review resumes for arriving groups, prep for check-in/preregistration.
Coordinate delivery time of amenities with food and beverage to ensure timely delivery.
Review requests for late check-outs and obtain proper approval from management. Communicate information to housekeeping department.
Check for any special shuttle service requests.
Print report for room discrepancies, rectify with housekeeping management and update PMS system accordingly.
Ensure that all shift checklists are completed.
Communicate all pertinent information to the next shift, especially as it pertains to “follow up” items.
Maintain confidentiality of guest information and hotel data.

Guest Relations

Is proactive and demonstrates a sense of urgency when dealing with guest concerns.
Is readily available and approachable to all guests.
Interact with guests on a frequent basis to obtain feedback about their experience.
Anticipate the needs of large groups or high profile guests in order to deliver flawless service.
Be visible at the front desk during shift. Never leave the front desk unattended.

Team Interaction

Encourage and build mutual respect and cooperation among team members.
Communicate effectively with all property team members.
Respond in a timely manner to all members of the Management Team.
Be professional and courteous towards team members at all times.

Company/Brand Policies & Procedures

Ensure that all brand standards are adhered to and that the brand culture is promoted within the department.
Adhere to safety policies and procedures to ensure a safe working environment for all team members.

Qualifications

High School diploma or equivalent.
Must have at least 1 year guest service experience in similar size property.
Ability to perform job functions with attention to detail, speed and accuracy.
Ability to prioritize and organize.
Clear thinker, remaining calm and resolving issues using good, sound judgement.
Ability to follow directions thoroughly.
Ability to stand for long periods of time.
Able to professionally handle guest complaints.
Able to work effectively and efficiently with all departments.
Willing to work flexible hours to include weekends, holidays and late nights.
Maintain a professional appearance at all times.
Able to multitask and work in a fast paced environment.
MUST have a passion for providing “excellent” customer service experience.

*And any other job function deemed appropriate by management*

Embark on an exciting hotel career with Atma Hotel Group. Associates at Atma are provided a motivating work environment with generous wages and a wide range of employee benefits. From hotel management jobs to guest-facing jobs interacting with our customers, Atma offers a variety of opportunities for job growth and exciting careers in the hospitality industry.
Although the pandemic challenged Atma Hotels over the last year, putting people first remains our top priority. We invite you to learn more about the measures we’ve taken to prioritize the safety and wellbeing of our associates and customers.
We are always looking for qualified individuals to join our teams. If you are interested in working for Atma, please contact us and be sure to include the type(s) of positions that would fit your qualifications.

Job Type: fulltime, parttime

Education: No education required

Work location: On-site

Quick Apply

Refine Your Search

guest service agent jobs in raleigh nc

Guest Service Agent

Front Desk Agent

Guest Service Agent

Front Desk Agent

Guest Service Agent

Front Desk Agent @ Courtyard by Marriott Raleigh Crabtree Valley

Front Office Reception Agent

Guest Service Agent

Guest Service Agent - Downtown Raleigh

Front Desk Agent-PM Shift Fairfield by Marriott Durham

Front Desk Associate

Guest Service Agent

Front Desk Agents-Renaissance Raleigh Hotel

Guest Service Agent Weekends 3-11PM

Hotel Front Desk Agent

Front Desk Agent

Guest Service Agent

Front Desk Sales Associate

Hotel Front Desk Agent (Part-Time)

Night Auditor - PT

I want to receive the latest job alert for guest service agent in raleigh nc

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected