Top 164 & communication system technicians Jobs in Rapid City, Sd

Help Desk Technician I, Part-Time
Golden West —Rapid City, SD
- Part-time
- No experience needed
- Office
- Windows
- On-the-job training
Quick Apply
Irrigation Technician - Lead
The Grounds Guys of Rapid City —Rapid City, SD
- $20 - $30 an hour
- Full-time
- Clean driving record
- Mid-level
- Residential
- Dental insurance
- Vision insurance
Quick Apply
Maintenance Technician
Hubbard —Rapid City, SD
- Full-time
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Aircraft Maintenance Manager 3
Northrop Grumman —South Dakota
- $130,600 - $195,800 a year
- Overtime
- Military
- 3 years
- Master's degree
- Paid holidays
- Disability insurance
Tower Technician III
InfraServices —Rapid City, SD
- $28 - $35 an hour
- Weekends as needed
- CPR Certification
- Construction site
- Ability to walk for extended periods
- Wellness program
- Paid parental leave
Quick Apply
Maintenance Manager
Adecco —Blackhawk, SD
- $28 - $35 an hour
- Contract
- 7 years
- Military encouraged
- Organizational skills
- Commuter assistance
- Paid holidays
Quick Apply
Aircraft Maintenance Manager 2
Northrop Grumman —South Dakota
- $109,000 - $163,400 a year
- Overtime
- Master's degree
- High school diploma or GED
- Bachelor's degree
- Paid holidays
- Disability insurance
Logistics Management Analyst / Principal Logistics Management Analyst - Ellsworth AFB
Northrop Grumman —South Dakota
- $56,500 - $105,100 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Master's degree
- Paid holidays
- Disability insurance
Sr. Principal Logistics Management Analyst
Northrop Grumman —South Dakota
- $106,800 - $160,200 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Master's degree
- Paid holidays
- Disability insurance
IT Systems Technician/Administrator
VRC Metal Systems —Box Elder, SD
- $55,000 - $75,000 a year
- Full-time
- Background check
- Microsoft Excel
- Schematics
- Health savings account
- Health insurance
Quick Apply
7h
IT Help Desk Technician
Elite Recruiting & Consulting Services —Rapid City, SD
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
11d
Dispatcher
Loyal Plumbing —Rapid City, SD
- $22 - $42 an hour
- Computer literacy
- Office
- Residential
- Paid holidays
- Health insurance
Quick Apply
Administrative Coordinator - Inspections
Western States Fire Protection Company —Rapid City, SD
- $20 - $26 an hour
- Background check
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Health savings account
Quick Apply
Service Writer
Floyd's Truck Center - Freightliner —Rapid City, SD
- Weekends as needed
- Mid-level
- Ability to lift 50 pounds
- Driving
Service Writer /Assistant Front Manager
Rapid City Meineke —Rapid City, SD
- $25 an hour
- Part-time
- Computer literacy
- Writing skills
- High school diploma or GED
- Employee discount
Quick Apply
5d
Automotive Estimator
Liberty Superstores —Rapid City, SD
- $69,991.18 - $84,290.45 a year
- Online Application
- In person
- Dealership
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Service Admin
Bish's RV —Piedmont, SD
- Microsoft Excel
- Dealership
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Lab Technician at Meyer and Dana
Meyer & Dana Orthodontics —Rapid City, SD
- Full-time
- Dental office
- High school diploma or GED
- Organizational skills
Quick Apply
7d
Service Technician
McKie Ford, Inc. —Rapid City, SD
- Full-time
- Background check
- Clean driving record
- Dealership
- Paid holidays
- Health insurance
Planning Technician
Custer County —Rapid City, SD
- From $19.04 an hour
- Full-time
- Office
- High school diploma or GED
- Driver's License
Quick Apply

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Help Desk Technician I, Part-Time

Golden West -
Rapid City, SD

Quick Apply

Job Details

Part-time

Benefits

On-the-job training

Qualifications

Record keeping
Computer operation
iOS support
Phone communication
Technical documentation
macOS support
iOS
Android support
No experience needed
Windows
Customer support ticket management
Resolving technical support tickets
Computer networking
Telecommunication
macOS
Clean workspace maintenance
Communication skills
Technical Proficiency
Entry level
Under 1 year
Client interaction via phone calls

Full Job Description

This job requires living in South Dakota and being able to attend initial training in person in Rapid City, SD.

Evening and weekend positions available*

General Summary:
The Help Desk Technician provides remote technical support and assistance to end-users of telecommunications, broadband, and video providers nationwide. This position troubleshoots issues and ensures a friendly, helpful, and timely resolution. The Help Desk Technician will possess excellent communication skills and a strong ability to diagnose and resolve technical issues remotely. The Technician uses troubleshooting techniques to connect customers to the ISP-provided service and maintains detailed documentation of every customer interaction.

Essential Job Functions:

Assist customers with internet connectivity, Cable TV, IPTV, Video Streaming services, and Dial tone/Telephone support.
Provide excellent customer service while assisting customers.
Be familiar with industry-supported operating systems, including MacOS, Windows, iOS, and Android.
Clearly document work in the Help Desk ticketing system.
Effectively direct customers and maintain call control.
Direct customers to navigate their devices using provided tools and training.
Stay up to date with current happenings of the Help Desk via email, whiteboards, and other means of communication.
Multi-task to communicate with Senior Technicians and document the call while focusing on the customer's issue.
Communicate with the ISP Information Specialist to ensure that troubleshooting and the Helpdesk database are up-to-date and accurate.
Accept feedback from Supervisors and Quality Assurance specialists to improve metrics and performance goals.
Follow a posted schedule.
Follow logical troubleshooting steps to the conclusion.
Observe procedures and protocols set forth by ISPs.
Maintain a professional demeanor while assisting customers.
Communicate effectively with Peers and Management to ensure the job is completed correctly.

Other Responsibilities:

Performs all other related duties as assigned by Management.

Knowledge, Skills & Abilities:

Basic computer and networking knowledge.
Excellent communication skills.
Ability to multi-task.
Ability to learn new technology.
Excellent Customer Service skills.
Excellent written and verbal communication and presentation skills.
Strong problem-solving skills.
Must be organized with attention to detail.
Skilled in problem-solving and finding resolution.
Ability to learn and abide by Company policies and procedures.
Ability to communicate verbally and in written formats with co-workers and business associates professionally and courteously.
Must be able to work independently and make sound technical decisions using the information available.
Ability to function effectively as a team player.
Ability to communicate with members, employees, and various business contacts professionally and courteously.
Ability to keep work area clean.
Ability to type on a keyboard at a rate of at least 40 wpm.
Ability to follow oral and written instructions.

Education and/or Experience:
No prior experience or training is required. The Company provides an on-the-job training program.

Certifications, Licenses, Registrations:
Other Qualifications and/or Credentials:
Physical Requirements:
PHYSICAL REQUIREMENTS

0-24%

25-49%

50-74%

75-100%

Seeing:
Must be able to read computer screens and various reports.

X

Hearing:
Must be able to hear well enough to communicate with employees and business contacts.

X

Standing/Walking:
X

Climbing/Stooping/Kneeling:
X

Lifting/Pulling/Pushing:
X

Fingering/Grasping/Feeling:
Must be able to write, type,

and use a phone system.

X

Sitting

X

Working Conditions:
Good working conditions with the absence of disagreeable conditions. Climate controlled building with adequate lighting and space. The noise level in the work environment is usually moderate.

Note:
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Quick Apply

Refine Your Search

& communication system technicians jobs in rapid city, sd

Help Desk Technician I, Part-Time

Irrigation Technician - Lead

Maintenance Technician

Aircraft Maintenance Manager 3

Tower Technician III

Maintenance Manager

Aircraft Maintenance Manager 2

Logistics Management Analyst / Principal Logistics Management Analyst - Ellsworth AFB

Sr. Principal Logistics Management Analyst

IT Systems Technician/Administrator

IT Help Desk Technician

Dispatcher

Administrative Coordinator - Inspections

Service Writer

Service Writer /Assistant Front Manager

Automotive Estimator

Service Admin

Lab Technician at Meyer and Dana

Service Technician

Planning Technician

I want to receive the latest job alert for & communication system technicians in rapid city, sd

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