Top 202 Customer service department manager Jobs in Reading, Pa

Customer Service Representative - Reading
Packaging Corporation of America —Reading, PA
- $57,500 - $65,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
4d
Personal Lines Customer Service Agent
Community Insurance Solutions Inc —New Holland, PA
- $45,000 - $65,000 a year
- Full-time
- Bilingual
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Account Manager
Landis Logistics —Pottstown, PA
- $20 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Paid holidays
- Disability insurance
Quick Apply
Client Experience Manager
Alpha Drive Ai —Pennsylvania
- $70,000 - $80,000 a year
- Weekends as needed
- Dealership
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Service Coordinator
Evans Delivery —Schuylkill Haven, PA
- $17.50 an hour
- Full-time
- Background check
- Spanish
- Computer literacy
- Health savings account
- AD&D insurance
Quick Apply
Customer Service Associate - Now Hiring Customer Service Rockstars!
Mister Car Wash —Ephrata, PA
- $16 - $18 an hour
- Weekends as needed
- Outdoor work
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Specialist
Sherwin-Williams —Ephrata, PA
- $17 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
2d
Inside Sales and Customer Service Representative
Express Employment —Reading, PA
- $16 - $18 an hour
- Full-time
- Computer literacy
- Office
- Microsoft Office
- Paid holidays
- Health insurance
Quick Apply
2d
Supervisor - Customer Service
Carpenter Technology —Reading, PA
- Full-time
- High school diploma or GED
- Senior level
- Associate's degree
- Disability insurance
- Health insurance
Remote Customer Service Representative
Annuity Health —Reading, PA
- $16 - $23 an hour
- Remote
- Computer literacy
- High school diploma or GED
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
Customer Service Representative
Brenntag Solutions and Services, LLC —Reading, PA
- Overtime
- Mid-level
- US work authorization
- 2 years
- Paid parental leave
- Health insurance
Quick Apply
Manager - Customer Success Enablement
Penske Truck Leasing and Logistics —Reading, PA
- Marketing
- Pass drug screening
- Office
- Work from home
Customer Service Manager
Direct Wire —Denver, PA
- Full-time
- Background check
- Sales
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
4d
Customer Service Administrator
Penske Truck Leasing and Logistics —Reading, PA
- Microsoft Access
- Pass drug screening
- Mid-level
Customer Service & Dispatch Coordinator
Service 360 Group —Reading, PA
- $22 - $27 an hour
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Advocate
Diamond Credit Union —Temple, PA
- Monday to Friday
- Mid-level
- Office
- High school diploma or GED
Quick Apply
Customer Service Consultant
Caliber —Reading, PA
- Full-time
- Sales
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Cash Office/ Customer Service Desk Associate
Boscov's Department Store —Wyomissing, PA
- Full-time
- Office
- Computer skills
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Customer Service Associate
Wawa, Inc. —Reading, PA
- $15.00 - $18.75 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Customer Service/Sales
Home Depot —Reading, PA
- Entry level

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Customer Service Representative - Reading

Packaging Corporation of America -
Reading, PA

Apply Now

Job Details

Full-time
$57,500 - $65,000 a year
4 days ago

Benefits

AD&D insurance
Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Microsoft Word
Microsoft Excel
Customer relationship building
Microsoft Outlook
Customer order taking
Sales order data entry
Client relationship development
High school diploma or GED

Full Job Description

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People • Customers • Trust

The Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Customer Service Representative is responsible for resolving complaints and requests for billing adjustments.

PRINCIPLE ACCOUNTABILITIES:

Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.
Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.
Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
Maintain organized customer files.
Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed.
Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules; this includes taking physical inventory at month end

BASIC REQUIREMENTS:

Education equivalent to high school diploma required.
Two (2) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
Strong working knowledge of computer systems including experience with experience with Microsoft Word, Excel, and Outlook.

PREFERRED REQUIREMENTS:

Associates degree or college business coursework.
Previous experience using automated order entry system.
Previous experience in the manufacturing sector, containerboard and corrugated packaging industry.

KNOWLEDGE, SKILLS & ABILITIES:

Strong attention to meeting and exceeding customer expectations.
The ability to network and build relationships with individuals of various experience and corporate positions.
Strong active listening and evaluating skills.
Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports.
Able to work in a fast paced, deadline-oriented environment and handle multiple requests simultaneously.
Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.
Strong organizational skills with the ability to handle numerous details, deadlines, and requests.
Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.
Able to work flexible hours or overtime as needed.

COMPENSATION AND BENEFITS

Starting salary range for position: $57,500-65,000
Bonus: Annual – Based upon individual contribution and overall, Company performance.
Paid Vacation: Three (3) weeks per calendar year. Pro-rata Vacation during the initial year of hire based upon start date within the calendar year.
Paid Holidays.
Within the first 30 days of employment, an employee (and their dependents) is eligible to enroll in certain benefit coverages -- medical, dental, and vision – and are automatically enrolled in life, AD&D, and disability coverages.
Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions.
Disclaimer: The Compensation and Benefits information in this posting represents PCA’s good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law.

PCA is an Equal Opportunity Employer
Qualified Applicants must apply at careers.packagingcorp.com to be considered.

Apply Now

Refine Your Search

customer service department manager jobs in reading, pa

Customer Service Representative - Reading

Personal Lines Customer Service Agent

Account Manager

Client Experience Manager

Customer Service Coordinator

Customer Service Associate - Now Hiring Customer Service Rockstars!

Customer Service Specialist

Inside Sales and Customer Service Representative

Supervisor - Customer Service

Remote Customer Service Representative

Customer Service Representative

Manager - Customer Success Enablement

Customer Service Manager

Customer Service Administrator

Customer Service & Dispatch Coordinator

Customer Service Advocate

Customer Service Consultant

Cash Office/ Customer Service Desk Associate

Customer Service Associate

Customer Service/Sales

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