Overview
We are seeking a dynamic and energetic General Manager - Hotel to lead our hospitality team with passion and precision. This pivotal role involves overseeing all aspects of hotel operations, ensuring exceptional guest experiences, and driving the overall success of the property. The ideal candidate will possess a strong background in hospitality management, demonstrate exceptional leadership skills, and thrive in a fast-paced environment. As a key leader, you will inspire your team to deliver outstanding service while managing day-to-day functions with efficiency and enthusiasm. Your proactive approach will foster a welcoming atmosphere that keeps guests returning time and again.
Responsibilities
- Oversee the daily operations of all hotel departments including Front Desk, Housekeeping, Maintenance, Laundry, and Breakfast operations where applicable
- Ensure the hotel maintains exceptional cleanliness, curb appeal, product quality, and overall guest experience standards
- Monitor and maintain compliance with all brand standards, QA inspections, and guest service initiatives
- Conduct routine property walkthroughs and inspections to identify operational deficiencies and maintenance needs
- Actively participate in daily operations and provide hands-on support during peak business periods or staffing shortages
- Ensure proper scheduling and staffing levels based on occupancy forecasts and operational demands
- Maintain effective communication between departments to ensure seamless guest service delivery
- Monitor inventory levels and purchasing controls for operational supplies and hotel equipment
- Oversee preventative maintenance programs and coordinate vendor relationships and property service contracts
Requirements
- Proven experience in hotel management or hospitality leadership roles with supervising experience in a resort or hotel setting
- Strong knowledge of hospitality management principles including guest services, revenue management, human resources, and budgeting
- Excellent leadership skills with the ability to motivate teams and foster a collaborative work environment
- Multilingual or bilingual abilities are highly desirable to communicate effectively with diverse guests and staff
- Exceptional customer service skills with a focus on guest relations and guest services excellence
- Familiarity with front desk operations, night audit procedures, multi-line phone systems, and phone etiquette
- Experience in hotel experience roles such as front desk supervisor or resort manager is preferred
Sales, Revenue Management, and Business Development
- Develop and execute strategic sales and marketing plans to achieve occupancy, ADR, RevPAR, and revenue goals
- Identify, solicit, and maintain corporate accounts, negotiated rates, government business, contractor accounts, sports teams, medical facilities, and local partnerships
- Conduct outside sales calls, prospecting activities, networking events, and community engagement initiatives
- Analyze STR reports, market trends, competitor performance, and demand generators to maximize market penetration
- Collaborate with brand revenue management systems and pricing strategies to optimize room rates and inventory controls
- Monitor group blocks, account production, and transient business trends to maximize hotel profitability
- Respond to RFPs, negotiate contracts, and maintain account relationships to ensure repeat business opportunities
- Maintain accurate sales activity reports, CRM documentation, and forecasting reports
- Represent the hotel at local chamber events, tourism organizations, and hospitality networking functions
Financial Management
- Prepare and manage annual operating budgets, forecasts, and capital expenditure plans
- Monitor labor costs, productivity, departmental expenses, and operational efficiencies
- Review daily reports including occupancy, ADR, RevPAR, labor reports, and financial statements
- Implement cost-control measures while maintaining guest satisfaction and service standards
- Ensure accurate cash handling procedures, night audit processes, accounts receivable management, and financial reporting
- Assist ownership and corporate leadership with financial analysis and operational reporting
- Monitor purchasing practices and vendor expenses to ensure profitability goals are achieved
Guest Service and Reputation Management
- Ensure delivery of exceptional guest service and prompt resolution of guest concerns and service recovery situations
- Monitor guest satisfaction scores, online reviews, and brand performance metrics
- Implement action plans to improve guest satisfaction, service standards, and online reputation scores
- Maintain a visible and approachable presence throughout the hotel to engage with guests and associates
- Promote a guest-first culture focused on hospitality, professionalism, and responsiveness
Leadership and Human Resources
- Recruit, hire, onboard, train, supervise, and develop hotel associates
- Conduct performance evaluations, coaching sessions, counseling, and disciplinary actions when necessary
- Cross-train team members to maintain operational flexibility and improve efficiency
- Foster a positive, team-oriented work environment focused on accountability and employee engagement
- Ensure compliance with all federal, state, and local labor laws and company HR policies
- Maintain proper associate records, training documentation, and compliance certifications
- Lead regular staff meetings, safety meetings, and operational training sessions
Safety, Security, and Compliance
- Ensure compliance with all local, state, and federal health, safety, labor, and fire regulations
- Maintain hotel licenses, permits, and required operational certifications
- Oversee property safety programs, emergency procedures, and risk management initiatives
- Conduct regular safety inspections and ensure corrective actions are completed promptly
- Ensure compliance with company policies, franchise standards, and audit requirements
Qualifications
- Minimum of 3–5 years of hotel management and/or hotel sales experience, preferably within a select-service or limited-service hotel environment
- Previous experience as a General Manager, Assistant General Manager, Director of Sales, or GM/DOS preferred
- Strong understanding of hotel operations, sales strategies, revenue management, and financial reporting
- Experience with hotel property management systems (PMS), CRM systems, channel management platforms, and revenue management tools
- Proven ability to lead teams, manage budgets, and achieve revenue and profitability goals
- Strong leadership, organizational, communication, negotiation, and problem-solving skills
- Ability to multitask and effectively manage changing operational priorities
- Valid driver’s license and ability to travel locally for sales activities and community events
- Ability to work independently with minimal supervision
Core Competencies
- Operational Leadership
- Revenue Generation and Sales Management
- Financial Accountability
- Guest Service Excellence
- Team Leadership and Development
- Strategic Planning
- Market Analysis
- Negotiation and Relationship Building
- Brand Compliance
- Communication and Organizational Effectiveness
- Community and Business Engagement
Work Environment and Physical Requirements
- Regular standing, walking, bending, and movement throughout the hotel property
- Ability to lift and carry up to 25 pounds occasionally
- Standard work schedule consists of approximately 45–50 hours per week, including flexibility to work weekends, holidays, and occasional evening events based on operational needs and business demands
- Frequent local travel for sales calls, networking events, and community engagement activities
- On-call availability for hotel emergencies, operational support, and guest-related issues
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Parental leave
- Professional development assistance
- Vision insurance
Work Location: In person
