Mainstay
Position: Implementation Project Manager, Content Operations
Position Type: Full Time (Primarily Remote)
Salary: $50,000 - $60,000 DOE
Join our team at Mainstay - a division of Lemnis! Lemnis is a public charity dedicated to harnessing transformative change to expand learning for all. We are excited to announce a new opportunity for an Implementation Project Manager, Content Operations at Mainstay. We are committed to fostering a collaborative and inclusive work environment where every team member can thrive. If you are passionate about expanding learning for all, eager to make a meaningful impact, and ready to take on new challenges, we would love to hear from you. Apply now and be a part of our journey!
Position Summary
At Mainstay, we believe one conversation can spark a brighter future. Our Engagement Platform makes it easy for colleges and businesses to start and measure conversations that drive action at scale. From our rigorous research methods to our Behavioral Intelligence framework — everything we do is designed to help people take the next step toward achieving their goals.
The Implementation Project Manager, Content Operations supports onboarding coordination, content implementation workflows, and cross-functional operational processes across Mainstay-supported partner experiences.
This role works closely with Go To Market (GTM) Operations leadership, implementation specialists, Product, and Partner Success teams to help coordinate onboarding activities, support onboarding consistency, maintain content implementation processes, and contribute to positive partner onboarding experiences.
The role focuses on supporting onboarding coordination efforts, content readiness workflows, implementation documentation, communication processes, and operational organization across onboarding initiatives. This individual will assist with improving onboarding visibility, maintaining scalable workflows, supporting learner communication best practices, and helping ensure onboarding processes remain organized and partner-centered as implementation operations continue to grow.
This position is intended to complement technical implementation ownership by supporting onboarding coordination, content operations, and cross-functional process management while enabling implementation specialists to remain focused on partner-level onboarding execution and technical implementation delivery.
Responsibilities
- Onboarding Program Management & Operational Coordination
- Assist with maintaining and improving onboarding workflows, documentation, and operational processes across partner onboarding experiences
- Help track onboarding progress, maintain visibility across onboarding activities, and support coordination between cross-functional stakeholders
- Facilitate operational coordination between GTM Operations, Implementation,
- Product, Partner Success, and other onboarding stakeholders
- Support onboarding consistency and help maintain organized implementation processes as onboarding operations grow
Content Implementation Management
- Support content implementation workflows, onboarding documentation, and communication readiness processes related to SMS communications
- Help maintain and improve operational processes for onboarding content implementation and research-based messaging best practices
- Collaborate with internal teams to ensure content design aligns with implementation standards, best practices, and partner goals
- Partner with internal research and analytics teams to operationalize feedback loops to continuously improve SMS content and conversation strategies based on partner outcomes, engagement insights, and emerging best practices
Process Design & Onboarding Scalability
- Support development and refining of scalable onboarding playbooks, workflows, and operational documentation
- Identify gaps, bottlenecks, and opportunities for improved onboarding consistency and efficiency
- Support the creation of standardized onboarding processes across partner types and implementation models
- Contribute to cross-functional implementation governance and operational improvement initiatives
Cross-Functional Project Management
- Facilitate communication and coordination between onboarding stakeholders across departments
- Support organizational alignment and accountability throughout the onboarding lifecycle
- Help ensure onboarding experiences are scalable, organized, and partner-centered
Metrics, Reporting & Operational Visibility
- Track and report on onboarding program metrics including implementation progress, onboarding bottlenecks, launch readiness, and time-to-launch trends
- Support executive visibility into onboarding operations through scalable reporting, process insights, and implementation health tracking
- Partner with GTM Operations leadership to identify opportunities to improve onboarding efficiency, implementation consistency, and operational scalability
- Support baselining and tracking of onboarding metrics, launch timelines, and implementation progress across onboarding workflows
Qualifications
- 1–3 years of experience in project coordination, onboarding operations, implementation support, customer success operations, communications coordination, or related fields
- Strong organizational and cross-functional coordination skills
- Experience managing timelines, workflows, and stakeholder communication across multiple initiatives
- Strong written and verbal communication skills
- Ability to manage ambiguity and build scalable operational processes
- Experience working in higher education, edtech, workforce development, or learner engagement and communications environments preferred
- Familiarity with implementation workflows, onboarding operations, or campaign/content coordination preferred
- Passion for improving efficiencies, learner outcomes and partner experiences
Desired Attributes
- Strategic thinker with strong operational instincts
- Organized and proactive with strong attention to detail
- Highly collaborative, communicative, and relationship-oriented
- Comfortable navigating evolving systems and organizational growth
- Organized, proactive, and detail-oriented
- Excited by process improvement and scalable systems design
- Passionate about learner-centered communication and equitable access to education
- Ability to balance structure with flexibility in fast-moving environments
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- working in higher ed, edtech or learner engagement : 1 year (Preferred)
- workforce development: 1 year (Preferred)
- project management: 2 years (Preferred)
- managing timelines and workflow: 1 year (Required)
- familiarity with implementation workflows and onboarding: 1 year (Preferred)
Work Location: Remote
