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Account Management Director

CareCentrix -
Remote

Apply Now

Job Details

Full-time
$130,000 - $150,000 a year

Benefits

Paid parental leave
Health savings account
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Data integrity assurance
Presentation software
Data governance
Data interpretation

Full Job Description

Overview:

The Account Management Director is a senior individual contributor responsible for leading a portfolio of CareCentrix’s most strategically significant health plan clients. These partners operate across multi-state footprints and leverage multiple CCX solutions, creating the opportunity to manage complex, high-value relationships while developing deep product and industry expertise.

This role requires a deeply client focused leader, someone who genuinely lives and breathes client relationships, instinctively anticipates client needs, and builds trust at every interaction. You will serve as a trusted advisor to executive stakeholders while owning the strategic direction, performance, and growth of your accounts—balancing client goals with CareCentrix’s business objectives to deliver measurable outcomes.

Success in this role is defined by exceptional client retention, expansion of existing partnerships, and the ability to translate evolving client needs into actionable strategies that generate sustained, mutual value.

Responsibilities:

Own the strategic leadership of a defined portfolio, establishing a multi-year vision aligned to client objectives, retention, and revenue growth
Serve as a trusted executive advisor, building and maintaining deep C-suite relationships that drive long-term partnership value
Develop and execute comprehensive account plans that clearly articulate value, guide renewals, and identify expansion opportunities
Leverage a strong understanding of client business models, contracts, and financial drivers to proactively identify risks and growth opportunities
Apply financial and performance analytics to evaluate account health, profitability, and value realization for both the client and organization
Provide strategic oversight of account execution, ensuring cross-functional alignment and delivery against contractual commitments
Act as an executive sponsor for key client initiatives, influencing priorities and outcomes across operations, clinical, product, and technology teams
Lead complex negotiations, escalations, and risk mitigation efforts with a focus on preserving relationships and long-term trust
Translate client strategies into internal priorities, aligning stakeholders and driving accountability across the organization
Facilitate executive-level governance forums including Joint Operating Committees (JOCs), business reviews, and strategic planning sessions
Analyze market trends, performance data, and industry dynamics to inform client strategy and decision-making
Oversee implementation and integration efforts, ensuring coordinated execution across internal and external stakeholders
Mentor and guide Lead and Senior Account Managers, elevating strategic thinking, financial acumen, and best practices across the team

Qualifications:

Bachelor’s degree or equivalent experience
8+ years of healthcare industry experience, with specific exposure to managed care and the health plan space. DME and/or network management experience preferred
Proven success managing complex, enterprise-level client relationships with accountability for retention, growth, and performance outcomes
Demonstrated ability to build trusted, executive-level client relationships and influence senior stakeholders internally and externally
Strong financial acumen, including experience with P&L management, margin optimization, and contract economics
Advanced analytical skills with the ability to translate data into strategic insights and actionable plans
Expertise in account planning, client strategy development, and navigating complex organizational environments
Exceptional executive communication and facilitation skills, with experience leading high-stakes discussions and negotiations
Experience with CRM tools and advanced proficiency in Excel and PowerPoint
Strong data governance mindset, ensuring accuracy and integrity to support decision-making and client outcomes
Demonstrated leadership presence as a senior individual contributor, including mentoring, coaching, and influencing cross-functional teams

What We Offer:

What We Offer:

Pay Range: $130000 – $150000 / year plus corporate bonus incentive. The pay range included in this posting reflects future growth / earning potential.
Benefits: Medical, Dental, Vision, 401(k) with company match, HSA employer contributions, Dependent Care FSA employer contribution, Paid Time Off, Personal/Sick Time, Paid Parental Leave, and more.
Award winning culture: Keeps our company values at the heart of everything we do: We Care; We Do the Right Thing; We Strive for Excellence; We Think BIG; We Take our Work Seriously, Not Ourselves.

#IDCC

CareCentrix maintains a drug-free workplace.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

CareCentrix accepts applications on an ongoing basis until a candidate is identified.

Apply Now

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