Top 92 Smart home Jobs in Remote

Customer Service Technician (FST Tech)
Whisker Labs —Remote
- $50,000 - $54,000 a year
- Weekends as needed
- Mid-level
- Continuous improvement
- Travel
- Dental insurance
- Vision insurance
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Business Development Manager - B2B
EchoStar —Englewood, CO
- $56,800 - $81,200 a year
- Full-time
- Remote
- Pass drug screening
- Driver's License
- Bachelor's degree
- Health savings account
- Employee stock purchase plan
Smart Home Service Technician (Remote)
Sight and Sound Systems, Inc. —Remote
- $24 - $28 an hour
- Full-time
- Background check
- Heavy lifting
- Mid-level
- Health insurance
- Dental insurance
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Customer Solutions Specialist - Remote
Vivint —Lindon, UT
- $17.50 - $19.50 an hour
- Part-time
- Remote
- 18 years or older
- Typing
- Communication skills
- Employee stock purchase plan
- Paid holidays
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Smart Systems Technician
AuraOne Human Data —Remote
- $20 - $45 an hour
- Remote
- Bilingual
- Writing skills
- Mid-level
HVAC Senior Customer Service Representative
Rellaire Smart Home Systems —Remote
- $25 - $35 an hour
- Weekends as needed
- Remote
- Spanish
- English
- Mid-level
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Implementation Specialist
Ooma —St. Louis, MO
- $66,000 - $75,000 a year
- Remote
- Mid-level
- Analysis skills
- Communication skills
- Travel reimbursement
- Commuter assistance
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1d
Business Process & Compliance Specialist
Brinks Home —Remote
- $21 - $24 an hour
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- AD&D insurance
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8d
Real Estate Agent
Equity Smart Home Loans —Remote
- Remote
- Customer service
- Real Estate License
- Entry level
Entry-Level AI Automation Engineer
Red Hawk Technologies —Remote
- $40 an hour
- Contract
- Remote
- JavaScript
- Entry level
1d
Inside Sales Representative *REMOTE*
Brinks Home —Farmers Branch, TX
- $15 an hour
- No weekends
- Remote
- Mid-level
- Residential
- Communication skills
- Disability insurance
- Health insurance
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3d
Yardi Consultant - Residential Implementations & Advisory
33Floors, LLC —Remote
- From $85,000 a year
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
Loan Officer
Equity Smart Home Loans —Remote
- Remote
- Entry level
Inside Sales Representative, Fluentstream
Ooma —Minneapolis, MN
- $80,000 - $100,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Travel reimbursement
- Commuter assistance
Quick Apply
Associate Product Manager
ORIGIN WIRELESS, INC. —Rockville, MD
- $85,000 - $97,000 a year
- Full-time
- Remote
- Computer Science
- Mid-level
- Master's degree
- AD&D insurance
- Disability insurance
Quick Apply
7d
Home Experience Designer
Bravas —Remote
- Full-time
- Clean driving record
- Customer service
- Research
- Health savings account
- Paid holidays
Quick Apply
RESIDENTIAL SALES
KPS ALARMS —Remote
- Full-time
- Mid-level
- Driver's License
- Reliable transportation
- 401(k) matching
Remote Bilingual Customer Service Rep
EchoStar —Marietta, GA
- $15 an hour
- Weekends as needed
- Remote
- Spanish
- Pass drug screening
- English
- Paid training
- Health savings account
Foundry Technology Engineer - Sr Staff
InvenSense —Remote
- Analysis skills
- Doctor of Philosophy
- Senior level
Account Executive
One Firefly —Remote
- $150,000 a year
- Remote
- Mid-level
- Business development
- In-person
- Paid parental leave
- Paid holidays

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Customer Service Technician (FST Tech)

Whisker Labs -
Remote

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Job Details

Full-time
$50,000 - $54,000 a year

Benefits

Dental insurance
Vision insurance
401(k) matching

Qualifications

Customer relationship building
Fire safety
Email customer support
Technical support via phone
Texting/chatbox tools
Phone communication
Technical documentation
Mid-level
Incident Escalation
Improving operational efficiency
Managing clients in a customer support role
Pattern recognition
Electrical systems
Continuous improvement
Customer engagement
Customer support
Case referral
Technical support via email
Cross-functional collaboration
Escalation handling
2 years
Hazard mitigation
Communication skills
Client interaction via phone calls
Customer data entry

Full Job Description

About Whisker Labs

We’re on a mission to save lives and property, leading the next wave in smart home technology and fire prevention with Ting. This intelligent sensor and concierge service monitors a home’s electrical network to detect electrical hazards that often lead to the most devastating and catastrophic fires. While on the job preventing fires inside a home, Ting also helps monitor the electrical grid, contributing to increased community fire safety and reduced environmental impact that comes with fire reduction. We’re steadfastly addressing the long-underserved realm of electrical fire prevention with leading-edge technology and embarking on the next stage of our growth. Visit tingfire.com for more information.

About the Role:

Joining Whisker Labs means becoming part of a dynamic startup where every team member plays a vital role in executing our mission. Embracing a critical mission, a dedication to frontline challenges, and an owner's mindset are what unite us. The FST Customer Service Technician is no exception and is pivotal in ensuring the efficiency and effectiveness of our fire safety solutions.

As a FST Tech, you will blend technical expertise with customer service to support and advance Ting's fire safety operations. This role requires a unique combination of skills, including hands-on technical troubleshooting, clear communication, and the ability to manage customer relationships effectively.

Key responsibilities and qualifications are listed below for this remote, full-time position that requires occasional travel as needed for training and team meetings.

Job Duties:

Respond to Customer Inquiries After Ting Fire Hazard Cases are Initiated: Act as the first point of contact for customers, responding to queries based on case hazard mitigation plans defined by FST Engineers and the hazard decision-tree troubleshooting guidance. Communication will be by audio calls, text messaging and email.
Customer Engagement and Follow-up: Work to achieve prompt customer responses once the hazard case is started. Continue follow-up communication with customers to get information to support troubleshooting and resolution of the case.
Perform Tier 1 Troubleshooting with Customers After Ting Fire Hazard Cases are Initiated: Use decision-tree troubleshooting guidance and customer communication scripts to step through Tier 1 case workflows and obtain all relevant customer information to get the case started. If the hazard is resolved as a Tier 1 case, you’ll complete case closeout activities and escalate to your Team Lead for review and closeout.
Escalate Tier 2+ Cases to FST Engineers: Once all Tier 1 case objectives are completed, FST Techs will escalate cases to FST Engineers for more detailed troubleshooting and ultimate case hazard resolution.
Work Schedule and Travel: Work remotely from home and be willing to work on a flexible schedule, including nights, weekends, and holidays, and travel as needed for training and team meetings.
Teamwork: Liaise between customers, FST Engineers, and other members of Whisker Labs and the FST to ensure seamless operations and service delivery to our customers. Work collaboratively with other team members, sharing knowledge and supporting each other to achieve common goals.
Signal and Pattern Recognition: Possess strong signal and pattern recognition abilities to learn and recognize fundamental fire hazard signal patterns in graphical data to communicate the presence and types of electrical fire hazard signals to customers and to use during troubleshooting.
Note Taking: Ability to accurately capture notes in our systems while communicating with customers to ensure any team member can pick up and continue the case without causing the customer undue frustration of repeating troubleshooting steps.
Continuous Improvement: Support team efforts to continuously improve and gain operation efficiencies by creating and maintaining documentation for internal training, workflow processes, and customer communication/troubleshooting.

Requirements:

A minimum of 2 years' experience in technical support, customer service, or a related field. Education and/or experience in technical troubleshooting, electrical systems or fire safety is an advantage.
Excellent communication and interpersonal skills, with the ability to articulate complex technical information in a clear and understandable manner.
A strong team player with the flexibility to adapt to rotating schedules and the demands of a startup environment.
Proven troubleshooting skills and a methodical approach to problem-solving.

What We Offer:

Competitive salary + equity.
The ability to make, own and carry out decisions.
Health, dental, and vision insurance.
401(k) with match.

Whisker Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

The pay range for this role is:
50,000 - 54,000 USD per year(Remote - United States)

Quick Apply

Refine Your Search

smart home jobs in remote

Customer Service Technician (FST Tech)

Business Development Manager - B2B

Smart Home Service Technician (Remote)

Customer Solutions Specialist - Remote

Smart Systems Technician

HVAC Senior Customer Service Representative

Implementation Specialist

Business Process & Compliance Specialist

Real Estate Agent

Entry-Level AI Automation Engineer

Inside Sales Representative REMOTE

Yardi Consultant - Residential Implementations & Advisory

Loan Officer

Inside Sales Representative, Fluentstream

Associate Product Manager

Home Experience Designer

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Foundry Technology Engineer - Sr Staff

Account Executive

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