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Client Success Specialist (Remote)

Aztec Software, LLC -
Remote

Apply Now

Job Details

Full-time
$55,000 - $65,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

E-learning (training delivery method)
Video conferencing software
Productivity software
Webinars (training delivery method)
Technical Proficiency

Full Job Description

Client Success Specialist (Remote)
SALARY: $55,000-$65,000
Must reside in the Midwest

Make a Difference in Adult Education—One Client at a Time

At Aztec Software, we are a trusted leader in adult education and workforce development solutions. Our mission is simple: educate, empower, and elevate adult learners for a better tomorrow. We have helped adult learners build foundational, academic, workforce, and life skills through innovative learning technology and evidence-based instructional solutions.

If you're passionate about education, client relationships, and helping programs achieve meaningful outcomes, we'd love to hear from you.

Position Summary

The Client Success Specialist serves as a trusted partner to adult education, workforce development, and corrections-based programs using Aztec's learning solutions. In this highly collaborative, client-facing role, you will guide new clients through implementation, drive product adoption, deliver training, and build long-term relationships that support client success, retention, and growth.

This role is ideal for someone who combines strong relationship-building skills with a passion for education, training, and helping organizations achieve measurable results.

What You'll Do

Client Onboarding & Implementation

Lead onboarding and implementation for new and expanding clients.
Guide clients through product setup, rollout, and adoption strategies.
Provide onboarding resources aligned to program goals, funding requirements, and instructional models.
Support clients in achieving successful early adoption and long-term engagement.

Client Success & Adoption

Monitor product usage, engagement, and implementation progress.
Proactively connect with clients to maximize utilization and instructional impact.
Identify adoption challenges and provide targeted recommendations and support.

Relationship Management

Build trusted relationships with educators, administrators, and program leaders.
Serve as a client advocate by communicating feedback and trends across internal teams.
Facilitate ongoing conversations that strengthen client satisfaction and long-term success.

Training & Professional Development

Deliver engaging virtual and in-person product training sessions.
Support clients using a variety of instructional and technology-enhanced learning models.
Share industry best practices that improve implementation effectiveness and learner outcomes.

Growth & Expansion Support

Identify opportunities for account expansion, cross-sell, referrals, and success stories.
Collaborate with Sales and Partnership teams by providing client insights and warm introductions.
Document client interactions, opportunities, and outcomes within the company CRM.

Ongoing Support

Respond to client questions and provide basic product support.
Coordinate with internal teams to deliver an exceptional client experience.
Manage multiple client relationships while maintaining accuracy, responsiveness, and attention to detail.

What You'll Bring

Required Qualifications

Minimum of 2 years of experience in adult education, workforce development, customer success, training, or a related field.
Experience working with educators, administrators, or publicly funded programs.
Strong written, verbal, and interpersonal communication skills.
Excellent organizational, analytical, and problem-solving abilities.
Comfort delivering presentations and training via virtual meeting platforms.
Proficiency with Microsoft Office and the ability to quickly learn new technologies.

Preferred Qualifications

Bachelor's degree.
Experience with CRM systems and client engagement platforms.
Familiarity with adult education, workforce development, corrections education, or educational technology solutions.

What We Offer

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Job Type: Full Time

Work Location: Remote

Travel: During peak conference season, travel can be up to 60%. During non-peak conference season, travel can be up to 30%

Equal Opportunity Employer

Aztec is a proud equal opportunity employer

Apply Now

Refine Your Search

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