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it specialist help jobs near reno, nv

IT Help Desk Technician

Future Form Manufacturing -
Sparks, NV

Quick Apply

Job Details

Full-time
$58,000 - $68,000 a year

Qualifications

Mobile device support
Spreadsheets
In-person customer service
Windows
Printer (troubleshooting support)
High school diploma or GED
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Desktop applications
Computer networking
macOS
Productivity software
Desktop administration
Peripheral hardware support
Mobile devices

Full Job Description

JOB TITLE: IT Help Desk Technician

PRIMARY RESPONSIBILITY: The IT Help Desk Technician will serve as the first point of contact for employee IT support, handling the day-to-day workload of troubleshooting, resolving, and escalating basic hardware, software, and access issues to keep team members productive.

CORE VALUES: The following list of Core Values and Behaviors are necessary to meet the minimum requirements:

TEAMWORK

Help each other succeed
Communicate clearly and directly, listen well
Encourage teammates
Blameless problem solving

HONESTY AND INTEGRITY

Honor your commitments
Do the right thing
Consistent in your attitudes and actions

LEAN

Improve processes
Open to new ideas
Share information, and teach
Expose issues

NUMBERS FOCUSED

Deliver results
Analyze data for improvement
Take ownership and accountability
Work smarter, not harder

EXCELLENCE

Exhibit passion in serving customers
Contribute solutions
Sense of urgency
Be the best at what you do
Seek knowledge

FUN

Be positive
Celebrate achievements
Don’t take yourself too seriously

CHARACTERISTIC DUTIES:

Essential

Serve as the first point of contact for employee IT support requests via phone, email, and in person.
Log, track, and prioritize support tickets through the help desk ticketing system.
Troubleshoot and resolve basic hardware, software, and connectivity issues for end users.
Set up, configure, and deploy workstations, laptops, monitors, and peripherals for new-hire onboarding and existing employees, coordinating with HR on start dates and equipment needs.
Provision and deprovision of user accounts and system access for onboarding, transfers, and offboarding, in coordination with HR; manage routine password resets and access requests
Install, update, and configure standard software applications and printers.
Escalate complex or unresolved technical issues to the IT Integration Specialist or appropriate IT staff.
Maintain accurate inventory of IT equipment, supplies, and loaner devices.
Provide basic end-user training and how-to guidance on standard software and hardware use.
Document recurring issues and solutions to build out the team’s knowledge base.
Other duties as assigned

REPORTS TO: Director of Technology

WORKS WITH: Vendors & Future Form Team Members

SAFETY REQUIREMENTS OF POSITION:

Follow all OSHA safety regulations and those set by Future Form Manufacturing

REQUIREMENTS OF POSITION:

Essential

High school diploma or equivalent required; associate’s degree in information technology, Computer Science, or a related field preferred.
CompTIA A+ certification preferred.
1-2 years of experience in a help desk, technical support, or customer service role.
Solid working knowledge of Windows and Mac OS, Microsoft Office 365, and common business applications.
Familiarity with troubleshooting PCs, printers, mobile devices, and basic networking concepts.
Strong customer service, communication, and problem-solving skills.
Ability to manage multiple support requests and priorities in a fast-paced environment.
Experience with a help desk ticketing system a plus.

Beneficial

High school graduate plus relevant vocational training (e.g. sheet metal work)
Experience in a manufacturing environment
Ability to perform basic setups in a variety of departments
Ability to read drawings
Ability to use precision measuring equipment
Ability to create spreadsheets and graphs using Excel or the equivalent
Ability to create and file Work documents
Additional math skills relating to algebra, geometry and/or trigonometry

PHYSICAL REQUIREMENTS OF POSITION:

Sit 42%, Stand 15%, Walk 23%, Bend 8%, Squat 2%, Lift 5%, Twist 0%, Kneel 3%, Reach Above Shoulder 0%, Climb 0%, Drive 2%, Push/Pull 0%.

Must be able to lift up to 35 pounds on a regular basis. Must have normal vision (with or without corrective lenses) and hearing (with or without corrective hearing aids).

Working Environment: Office environment / Shop environment. Moderate noise level. Exposure to dust, heat and cold.

This position will require drug testing per company policy.

Quick Apply

Refine Your Search

it specialist help jobs in reno, nv

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JOB TITLE: IT Help Desk Technician

CORE VALUES: The following list of Core Values and Behaviors are necessary to meet the minimum requirements:

Essential

Beneficial

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